Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Gürkan L.
Unfollow Gürkan L.
Share Review
Report Review

Support has quality
August 29, 2023

I Got very nice support from support team. And my problems are solved. Everything is wonderful.

Date of experience: August 29, 2023
India
1 review
0 helpful votes
Follow Gaurav T.
Unfollow Gaurav T.
Share Review
Report Review

Freelancer Verified Interview
August 29, 2023

Interview process with Russell V was very smooth. She explained me all the benefits of Freelancer Verified.

Date of experience: August 29, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Tarek Y.
Unfollow Tarek Y.
Share Review
Report Review

It was a nice person
August 29, 2023

A good questions was asked from the interviewer, and I knew a lot about the new features from her.

Date of experience: August 29, 2023
Egypt
1 review
0 helpful votes
Follow Eman J.
Unfollow Eman J.
Share Review
Report Review

Membership subscription
August 29, 2023

I am so happy to work with Alexander Lewis! Everything was Amazing, and Alexander did Great work in a very short time and helped me a lot!
Thanks a lot!

Date of experience: August 28, 2023
Mexico
1 review
0 helpful votes
Follow Eduardo W.
Unfollow Eduardo W.
Share Review
Report Review

Excellent Experience
August 29, 2023

The freelancer staff was great with my interview, I had no problems whatsoever and she was so nice!

Date of experience: August 28, 2023
Turkiye
1 review
0 helpful votes
Follow bülent U.
Unfollow bülent U.
Share Review
Report Review

Perfecct assistance
August 29, 2023

He was very concerned about the problem I was having.

Date of experience: August 28, 2023
Bangladesh
1 review
0 helpful votes
Follow Bappy X.
Unfollow Bappy X.
Share Review
Report Review

Great Support
August 29, 2023

Nice and responsive and thanks for your service, Best support ever

Date of experience: August 28, 2023
France
1 review
0 helpful votes
Follow Théo L.
Unfollow Théo L.
Share Review
Report Review

Very good
August 28, 2023

Jayce was very nice and explained to me what I had to know. I hope I could text more with him but,"no communication offsite"

Date of experience: August 28, 2023
Indonesia
1 review
0 helpful votes
Follow Asmaranda Farchan O.
Unfollow Asmaranda Farchan O.
Share Review
Report Review

Good CS
August 28, 2023

Andrei M. Is a good customer service. I am glad that my issue can solved fast.

Date of experience: August 28, 2023
Bangladesh
1 review
0 helpful votes
Follow Md. Megedi Q.
Unfollow Md. Megedi Q.
Share Review
Report Review

I am professional Graphics Designer, and my Experience is 7+ years,
I can Professionally do logo designing, So I can do this job very well and Efficiently. I am Expert in logo design, banner design, flyer design, visiting card, Personal card and all Graphics Design work. I learned this work a separate long-term course at the Government Computer Training Center. And I also professionally trained by Fiverr super seller trainer.
I can do my job very well and Efficiently, so any Company and person will be satisfied with my work. Thank you.

Date of experience: August 28, 2023
India
1 review
0 helpful votes
Follow Ankita N.
Unfollow Ankita N.
Share Review
Report Review

Refund request
August 28, 2023

Great experience with your customer service, great help

Date of experience: August 28, 2023
Bangladesh
1 review
0 helpful votes
Follow ANATUL HOQUE I.
Unfollow ANATUL HOQUE I.
Share Review
Report Review

I did a contest a few days ago, where my client left without giving me a review.
I spoke with Freelancer Support Dom A. He helped me a lot. I am grateful to him

Date of experience: August 28, 2023
Saudi Arabia
1 review
0 helpful votes
Follow Muhammad B.
Unfollow Muhammad B.
Share Review
Report Review

BEST Experience With Freelancer.com
August 28, 2023

It was very very very kind and humble behavior during my questions answer and guidelines, they are awesome.

The best service that I have seen my life.

Thank you so much

Date of experience: August 28, 2023
Peru
1 review
0 helpful votes
Follow Carlos E.
Unfollow Carlos E.
Share Review
Report Review

Friendly and attentive service
August 28, 2023

A sincere intention to help and commitment to follow my case was shown, if this finally happens, I will appreciate it very much.

Date of experience: August 27, 2023
VE
1 review
0 helpful votes
Follow Carlos Y.
Unfollow Carlos Y.
Share Review
Report Review

Helpful and easy to resolve, thanks very much have good day

Date of experience: August 27, 2023
Pakistan
1 review
0 helpful votes
Follow Asif S.
Unfollow Asif S.
Share Review
Report Review

Professional staff
August 27, 2023

Thank you so much Dom you are so professional nice to talk with him he resolve my issue very professional way thanks again

Date of experience: August 27, 2023
Malaysia
1 review
0 helpful votes
Follow M Khairoon U.
Unfollow M Khairoon U.
Share Review
Report Review

Nicely courtesied by Allie A.
August 27, 2023

Thank you for understanding. Simple and fast acting. I have no regret to use this platform until I can get my first job.

Date of experience: August 27, 2023
Egypt
1 review
0 helpful votes
Follow asmaa E.
Unfollow asmaa E.
Share Review
Report Review

Great review
August 27, 2023

Andrei was very helpful and answered all my questions.
Thank you

Date of experience: August 27, 2023
India
1 review
0 helpful votes
Follow Satyaki I.
Unfollow Satyaki I.
Share Review
Report Review

Good Support from Freelancer
August 27, 2023

Jazz provided as much as support. Please conclude the matter as soon as possible and provide feedback.

Date of experience: August 27, 2023
Bangladesh
1 review
0 helpful votes
Follow Md Sultan L.
Unfollow Md Sultan L.
Share Review
Report Review

Account Issues
August 27, 2023

It was amazing support for me. I am glad to use freelancer.com.

Date of experience: August 27, 2023