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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Harwinder SIngh B.
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Russell V. knows how to do excellent freelancer verified interviews.
I had an awesome experience.

Date of experience: September 1, 2023
Morocco
1 review
0 helpful votes
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Maine
October 1, 2023

One of the professional assistant that I have ever talked to. And has immediately served me with all his dedication to respect and support.

Freelancer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Belgium
1 review
0 helpful votes
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Notification delay
September 1, 2023

I have questions regarding the project notification delay and Charis, the freelancer support really help me to solve this issue. He also suggested what I need to do if this issue happens again in the future.

Date of experience: September 1, 2023
MD
1 review
0 helpful votes
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Great support
September 1, 2023

Helped me quite quickly and explained well what the problem was

Date of experience: September 1, 2023
Nevada
1 review
0 helpful votes
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Excellent Freelancer Support
September 1, 2023

After I requested for assistance Freelancer Support was able to make the coder I hired to communicate with me again.

Date of experience: August 31, 2023
Ecuador
1 review
0 helpful votes
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Criselda R.
September 1, 2023

Nice support for payments, very useful support, so the way for this the most useful resource for solving proyect

Date of experience: August 31, 2023
India
1 review
0 helpful votes
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I have give 5 star.
August 31, 2023

Very good experience for me. She is very polite. And very good. Her voice is very clear.

Date of experience: August 31, 2023
Bangladesh
1 review
0 helpful votes
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An interview with Russell V.
August 31, 2023

A person with a nice heart. Behaviour was too good and she is so friendly.

Date of experience: August 31, 2023
AE
1 review
0 helpful votes
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Helpful
August 31, 2023

Great!great!great!great!great!great!great!great!great!great!

Date of experience: August 31, 2023
India
1 review
0 helpful votes
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Excellent Support
August 31, 2023

Excellent Support and very understanding and helpful

Date of experience: August 31, 2023
Indiana
1 review
0 helpful votes
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Absolutely delightful. The information was helpful. The questions I was asked were appropriate in every way, including challenging my qualifications -- for example, in regard to the ability to handle feedback. Her English language skills exceed that of most Americans.
In terms of my feeling of relationship with FL.com, she is enormously important... not just a real person to interact with, but a person of high quality by any standard. She sends every right message about the program and your concern for the success of a new participant.

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Date of experience: August 30, 2023
Nepal
1 review
0 helpful votes
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I am satisfy with service
August 30, 2023

Great Experience! Very helpful and give time to me until my problem solve.

Date of experience: August 30, 2023
Colombia
1 review
0 helpful votes
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Reasonable business
August 30, 2023

They released the locked the fund until they identify the client's ID and payment funding source reliability. I think this is very fair and reasonable.

Date of experience: August 30, 2023
Georgia
1 review
0 helpful votes
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Very pleasant conversation with lady rep who asked about my skills, experience and contribution to other members.

Date of experience: August 30, 2023
Bangladesh
1 review
0 helpful votes
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Most helpful I have ever met
August 30, 2023

Russell V. is an excellent person. She knows how to make an interview engaging. I really appreciate her approach towards the interview. It makes a pleasant afternoon talking with Russell.

Date of experience: August 30, 2023
Australia
1 review
0 helpful votes
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Fantastic Reivew
August 30, 2023

The person i interviewed with was super friendly and helpful Would recommend speaking to them again.

Date of experience: August 29, 2023
Indonesia
1 review
0 helpful votes
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I LOVE MAINE FAST RESPONS
August 30, 2023

I really like maine's quick answers, and it's really helpful in solving problems.

I didn't like Aleck Customer Services, he took so long to reply to my messages. And he didn't solve my problem at all on freelancer.

Date of experience: August 29, 2023
Florida
1 review
0 helpful votes
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@Chealsea is the best
August 29, 2023

Since yesterday she is so kind, thanks for everything

Date of experience: August 29, 2023
Egypt
1 review
0 helpful votes
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Great Service and fast response
August 29, 2023

I asked to restore my deactivated account and in the same day, my account got reactivated.
Great Experience and fantastic service.

Thanks a lot.

Date of experience: August 29, 2023
Turkiye
1 review
0 helpful votes
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Support has quality
August 29, 2023

I Got very nice support from support team. And my problems are solved. Everything is wonderful.

Date of experience: August 29, 2023