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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
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It was helpful
August 15, 2023

I asked for help from Dom A.(freelancer support) and he send me the needed link for me to explain the situation.

Date of experience: August 15, 2023
India
1 review
0 helpful votes
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Very Nice To Talk With Her
August 15, 2023

She has a very nice voice and talk with me so much politely, ask all questions in one by one and listen my answers with patience. So i am giving 5 star *******@Chelsea mam. Thanks for assist me..

Date of experience: August 14, 2023
India
1 review
0 helpful votes
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Verification Process with Russell V.
August 15, 2023

My experience with Russell was good. She was available on time and patiently took the interview after clearing all my doubts.

Thanks for guiding me through the process.

Date of experience: August 14, 2023
Argentina
1 review
0 helpful votes
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Excellent service & support
August 15, 2023

Macy M. (Freelancer Support) has been truly helpful with my inquiries, 100% recommended support assistant-

Date of experience: August 14, 2023
Canada
1 review
0 helpful votes
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Validation Interview
August 15, 2023

This was a validation interview to go over current projects and my work experience and knowledge. The interviewer was very pleasant and asked not only technical questions but also project experience

Date of experience: August 14, 2023
Pakistan
1 review
0 helpful votes
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Good support service
August 14, 2023

He told me about a feature of freelancer which I had no idea about. He helped me to deposit the payment.Thanks

Date of experience: August 14, 2023
AE
1 review
0 helpful votes
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Excellent support
August 14, 2023

My account balance was restored promptly. Thank you for the help

Date of experience: August 14, 2023
Brazil
1 review
0 helpful votes
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Transparent support
August 14, 2023

I'm having a problem of not receiving 2 awards, and have been more than 4 months, already tinah contacted the support more nehum solved, this today looks like it will solve I will wait for 7 days to have the answer of my award

Date of experience: August 14, 2023
Pakistan
1 review
0 helpful votes
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The agent was really helpful and guided me well. Thanks

Date of experience: August 14, 2023
Malaysia
1 review
0 helpful votes
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Get the job done.
August 14, 2023

Very professional website in order to get your work done. Excellent support team, and they are ready to provide help anytime.

Date of experience: August 14, 2023
Maryland
1 review
0 helpful votes
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Delete Account- Aleck support
August 14, 2023

I needed to delete my account and I couldn't due to a negative balance. I had issues and Alexa was really helpful and I really appreciate his patience and support. He did really well.

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Allie A. Did a great job.
August 13, 2023

Quick and effective support from the team. Thanks to Allie A.

Date of experience: August 13, 2023
Pakistan
1 review
1 helpful vote
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Encountered extremely poor customer service from Mr. Jhazz. Despite raising a complaint, he failed to provide a resolution and exhibited impatience by not allowing adequate time to review potential solutions. This lack of assistance and responsiveness left the issue unresolved and caused significant frustration.

Date of experience: August 13, 2023
Italy
1 review
0 helpful votes
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Great experience
August 13, 2023

The opearator was kind and understanding I had a great experience and he solved my problem

Date of experience: August 13, 2023
Kazakhstan
1 review
0 helpful votes
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5 Star!
August 13, 2023

I signed up for the service, but later I got sick and now I can't use it, and the funds were debited and they helped me solve the issue!)

Polite, competent, promptly solved the problem!

Date of experience: August 13, 2023
Mexico
1 review
0 helpful votes
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Great
August 13, 2023

I've got the support I required. I'm very pleased with the solution.

Date of experience: August 12, 2023
Japan
1 review
0 helpful votes
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Helpful Customer support team
August 13, 2023

I asked so many question about my worries and they help me save time and really helpful especially Kevin!

Date of experience: August 12, 2023
Illinois
1 review
0 helpful votes
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Support Review
August 13, 2023

The chat agent was very helpful and resolved what I needed resolved.

Date of experience: August 12, 2023
Turkiye
1 review
0 helpful votes
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Good personal
August 12, 2023

There is a good live support team, they are very understanding and so Fast.

Date of experience: August 12, 2023
Saudi Arabia
1 review
0 helpful votes
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Very helpful and kind
August 12, 2023

Went very smooth and easy thanks to Macy M. Wish you all a great success and better days in your career.

Date of experience: August 12, 2023