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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Verified Freelance
September 8, 2023

It was great experience with Russell V in my interview.

Date of experience: September 8, 2023
Hong Kong
1 review
0 helpful votes
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Good customer service
September 8, 2023

Thanks for the excellent customer service your provided me during our call.
Your patience, professionalism, willingness to help were truly outstanding.
Thank you. Russell V

Date of experience: September 8, 2023
India
1 review
0 helpful votes
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Verification Interview
September 8, 2023

Russell V. took my verification review. I am fully satisfied with how the interview was conducted. The interview took place on the scheduled time and date and I was asked relevant questions regarding my field of operations. Great interview

Date of experience: September 8, 2023
Bangladesh
1 review
0 helpful votes
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HELP SUPPORT FREELANCER
September 8, 2023

He was great. I am really happy to talk to him. I got all kinds of help.

Date of experience: September 7, 2023
Austria
1 review
0 helpful votes
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Fast and effective
September 8, 2023

I wrote and email to support colleagues and they give me an effective advice at the first reply in less then 2 hours, it's so good for me.

Date of experience: September 7, 2023
Iowa
1 review
0 helpful votes
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Very satisfied
September 7, 2023

I am new to Freelancing and need guidance from those with experience. The Freelancer.com staff has been very helpful and responsive to my questions, and patient with me regarding getting started with Freelancer.com. They helped me through the verification process and made it smooth and easy.

Date of experience: September 7, 2023
Bangladesh
1 review
0 helpful votes
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I'm really happy with freelancer support team. Because their response is very responsive. I had accounts problems. The support team is better sooner review team. When I was waiting for review and knocked the support team, they knocked the review team and then the task soon.

Date of experience: September 7, 2023
Pakistan
1 review
0 helpful votes
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Verified Freelancer Russell V
September 7, 2023

My meeting with Russell V went amazing, Great asset she must be to the verified team :) it was my pleaseure meeting with Russell V. Thank you again!

Date of experience: September 7, 2023
Mozambique
1 review
0 helpful votes
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My recent experience with Freelancer.com's identity verification process was nothing short of exceptional. From start to finish, the interview process was smooth and efficient, setting the stage for a promising future as a freelancer on their platform.

The interview conducted by Russell V. commenced with typical questions about myself, my experience and skills I have mastered throughout the years, leaving no room for any misinterpretation when reading my profile/CV. The platform is very user friendly and I was pleasantly surprised by the swift response from the verification team to conduct the verification process in less than 24hrs.

Throughout the process, communication was outstanding. I received timely updates on the status of my verification, which not only kept me informed but also demonstrated Freelancer.com's commitment to transparency.

What truly stood out was the speed at which my identity was verified. This efficiency opens up doors for freelancers like me, allowing us to focus on what we do best – delivering high-quality work to clients.

In conclusion, Freelancer.com's identity verification process is a game changer. It's efficient, user-friendly, and accompanied by excellent support. This experience has boosted my confidence in the platform, and I look forward to exploring the new horizons it offers.

Thank you, Freelancer.com, for making this process a breeze and propelling my freelancing journey forward!

Date of experience: September 7, 2023
Mexico
1 review
0 helpful votes
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Very grateful for the assistance Kevin R. Provided me with in regards to my credit card authentication. Steps very easy to follow. Thank you!

Date of experience: September 6, 2023
Mexico
1 review
0 helpful votes
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Very friendly and above all excellent treatment. And professional

Date of experience: September 6, 2023
Pakistan
1 review
0 helpful votes
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Review for Freelancer Verification
September 6, 2023

I am pleased to share that my recent interview went exceptionally well. The interaction with the interviewer was positive and engaging.
The interviewer was receptive and provided valuable insights into the organization. I left the interview feeling confident and optimistic about the opportunity.

Date of experience: September 6, 2023
Pakistan
1 review
0 helpful votes
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Wonderful experience
September 6, 2023

Very supportive and nice person in freelancer team

Date of experience: September 6, 2023
India
1 review
0 helpful votes
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Great Experience
September 6, 2023

She is very friendly and cooperative, Love to talk with her, it was an great conversation

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Date of experience: September 6, 2023
Nigeria
1 review
0 helpful votes
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A Trusted Platform For Freelancer
September 6, 2023

As a freelancer on freelancer.com, they have helped my skills grow and extend my connection to the world. Talented and professional services. Thank you, Freelancer.com

Date of experience: September 6, 2023
Romania
1 review
0 helpful votes
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All good
September 6, 2023

All good. Fast solution to my problem. The customer support specialist helped me and found the solution instantly, even though the conversation started with some useless information.

Date of experience: September 6, 2023
Italy
1 review
0 helpful votes
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Issues with my funds
September 6, 2023

I had an issue with my funds and contacted the support team a few times, but Andrei M. Has been the most efficient and nicer compared to all the others.

Date of experience: September 6, 2023
Nevada
1 review
1 helpful vote
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Annoying customer service.
October 6, 2023

Because of a withdrawal problem, I repeatedly searched for customer service, waited repeatedly, and received rejection messages repeatedly. While the response from customer service is quick, it's of little use if it doesn't solve the problem.

Date of experience: September 5, 2023
Ireland
1 review
0 helpful votes
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Macy was a great support
September 5, 2023

I got on to chat with Macy and in just a few minutes I got my refund. No hassle

Date of experience: September 5, 2023
Greece
1 review
0 helpful votes
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Perfect Communication
September 5, 2023

Chelsea was very helpful and understandable. She helped me with anything i asked and the questions were on point.

Date of experience: September 5, 2023