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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Best and fast support.
September 5, 2023

I have raised a support query in the platform and it has been solved very fast by chelsea.

Date of experience: September 5, 2023
VE
1 review
0 helpful votes
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Thanks for kind guide of Maine M.
September 5, 2023

Maine gave me a kind response to my question.
I'm so happy for Maine's help.

Date of experience: September 5, 2023
India
1 review
0 helpful votes
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Very Fast & Responsive Service
September 5, 2023

Support team is assisting ke in a very fast manner. Thank you for your efforts and service..

Date of experience: September 5, 2023
India
1 review
0 helpful votes
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Russell V. Profile Verification
September 5, 2023

Russell V. was really nice and helped me with the Profile Verification. Really thank her for this!

Date of experience: September 5, 2023
Nepal
1 review
0 helpful votes
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Excellent on inquiry
September 5, 2023

Thank you for your response and good guidance for me. Thank you Allie A for your help to me to become freelancer

Date of experience: September 5, 2023
Togo
1 review
0 helpful votes
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Hello
In Togo here, our addresses usually don't contain the street and room number. Only the city and neighborhood are mentioned as you can see on my bank statement. So if they haven't mentioned the street and room number on our Togo addresses, we don't have the right to create a Freelancer.com account?

What's more, my proof of address contains a code that you have to enter before it can be displayed, which is why I always scan the screenshot. Can I send you the original document and give you the code to display it?

Date of experience: September 5, 2023
Belgium
1 review
0 helpful votes
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Professional, Efficient and Friendly
September 5, 2023

Had a call with Russell V. - She was both professional in her demeanor and very friendly in conversation!

Date of experience: September 5, 2023
Bangladesh
1 review
0 helpful votes
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I'm very happy after getting freelancer team support

Date of experience: September 5, 2023
Indonesia
1 review
0 helpful votes
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Verified process with Russell V.
September 5, 2023

Russell V. helped me complete the verification process to get the verified badge and he gave me lots of good advice along the way. Thank You

Date of experience: September 4, 2023
Pakistan
1 review
0 helpful votes
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Great Support
September 5, 2023

Freelancer is a good network with good support team.

Date of experience: September 4, 2023
Pakistan
1 review
0 helpful votes
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Rating
September 4, 2023

The customer support provided by Freelancer.com is top-notch. They respond promptly to inquiries, are always helpful, and have effectively resolved any issues I've encountered.

Russell V. and I recently engaged in a brief video call. The process for verification by Freelancer Staff is truly impressive. During our call, I had a couple of inquiries concerning the technologies I've been actively involved with, and the experience was genuinely enjoyable.

Date of experience: September 4, 2023
Egypt
1 review
0 helpful votes
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Completely satisfied
September 4, 2023

Chelsea is a very friendly and patient woman, she is very clear and organized speech.
Thanks for your time

Date of experience: September 4, 2023
Honduras
1 review
1 helpful vote
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Timing
October 4, 2023

My experience was disappointing. They tell you waiting time for an answer is 2-3 business days, however, they get back to you 5 or even more days. Once they get back, they email you in Sundays, and they say business days; oh! And if you don't answer withing a period of less than 24 hours they close your ticket. You need to restart all of the process and wait even more.

Date of experience: September 4, 2023
India
1 review
0 helpful votes
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Great Customer Service
September 4, 2023

I was asked to be ready for a call at 2100 hours and the call came through at 2057 hours- i was happy since I believe in keeping time and love people respecting it. Chelsea, who spoke to me was friendly and professional and made me feel good and respected. I think Customer service boils down to making the Customer feel at home and thats what I felt. Thankyou

Date of experience: September 4, 2023
Pakistan
1 review
0 helpful votes
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Nice Support by@ChelseaVerified
September 4, 2023

I had an excellent experience *******@ChelseaVerified. She was quick to respond, courteous, and helped to verify quickly. I highly recommend Freelancer.com for its excellent support, which adds significant value to the platform.

Date of experience: September 4, 2023
Bangladesh
1 review
0 helpful votes
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Feeling good to be verified
September 4, 2023

Russell V. conducted an excellent video interview for the verification. Was very respectful, humble and professional during the conversation. I enjoyed talking with her and happy to be verified.

Date of experience: September 4, 2023
Turkiye
1 review
0 helpful votes
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Great Verificaiton Process
September 4, 2023

Russell V. was very helpful during the verification interview.

Date of experience: September 4, 2023
South Africa
1 review
0 helpful votes
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Deposit refund
September 4, 2023

The experience was fast and very helpful. Jhazz was friendly and polite. Within few minutes of chatting with Jhazz I got the assistance that i needed.

Date of experience: September 4, 2023
Argentina
1 review
0 helpful votes
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Chat with macy
September 4, 2023

Good work, she helped me and was quick and efficient.

Date of experience: September 3, 2023
Indonesia
1 review
0 helpful votes
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God bless u all. You're good in customer service..

Date of experience: September 3, 2023