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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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The experience was great *******@RussellVerified, she patiently tried to make a good conversation with me who tried hard to speak in english, thank you so much

Date of experience: September 11, 2023
Switzerland
1 review
0 helpful votes
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Very friendly and supportive
September 11, 2023

It's not like bad job interviews, Russell V. was very pleasant and the questions asked really allow you to know and express why you are passionate about this work, about the world of freelancing

Thanks Russell for this time

Date of experience: September 11, 2023
Egypt
1 review
0 helpful votes
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Thanks Russel
September 11, 2023

This interview was really friendly and she knw exactly what to ask about my skills. Here questions were direct and very clear. So thank you Russell V.

Date of experience: September 11, 2023
AE
1 review
0 helpful votes
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Deposit refund
September 11, 2023

It was an amazing response from the agent. I had issues in receiving the refund of deposit for a cancelled milestone. Dom did his best in resolving the issue. He advised me to wait 1-10 working days to receive back the funds.

Date of experience: September 11, 2023
Pakistan
1 review
0 helpful votes
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Perfect
September 11, 2023

Everything is perfect and the chat representative was very helpful.
Hope to get my problem resolved in 72 hours

Date of experience: September 11, 2023
Italy
1 review
0 helpful votes
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Chelsea is the top!
September 10, 2023

The interview was very interesting, Chelsea was excellent and patient

Date of experience: September 10, 2023
Greece
1 review
0 helpful votes
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Great Support
September 10, 2023

Needed support with a contest. Support agent Andrei was fast and very helpful, got me through what I needed in 10 minutes. Would definitely recommend.

Date of experience: September 10, 2023
Thailand
1 review
0 helpful votes
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Got my questions answered
September 10, 2023

Got all my questions answered within a few minutes, and got the answer that I was looking for

Date of experience: September 10, 2023
Hawaii
1 review
0 helpful votes
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I had a hard time paying my freelancer and he showed me a step by step how to correct the situation

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Great service from freelancer.com
September 10, 2023

In a few minutes, the agent resolved my issue. I wanted to localize my project and she did it promptly. Thanks to Lyndon S.

Date of experience: September 9, 2023
Michigan
2 reviews
0 helpful votes
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Refund
September 9, 2023

Dom A. Has excellent customer service accommodations and handled my concerns promptly. He was able to give me a refund as my project was incomplete by a freelancer. He answered all my questions, and when I could not figure things out, he sent me screenshots to navigate the conversation.
Thank you very much!

Date of experience: September 9, 2023
Washington
1 review
0 helpful votes
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A great customer service!
September 9, 2023

I had a dispute with a freelancer who was not communicating with me after the prize was released! He reached out to the freelancer to resolve the issue.

Date of experience: September 8, 2023
Bangladesh
1 review
0 helpful votes
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Good
September 9, 2023

He was an awesome guy. I got all of my answers from him. Thank you.

Date of experience: September 8, 2023
Egypt
1 review
0 helpful votes
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Review
September 9, 2023

Criselda R. Helped me a lot really, i appreciate the amazong effort, like i have been two weeks and he/she helped me in a minutes

Date of experience: September 8, 2023
Nigeria
1 review
0 helpful votes
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Best Place to Be
September 8, 2023

It has been a wonderful experience being on this platform called Freelancer. This is the best place to be. The environment and the culture in making it comfortable for professionals to do their work and earn their money is top notch.

Thank you Freelancer

Date of experience: September 8, 2023
Qatar
2 reviews
1 helpful vote
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I had a disappointing experience with a freelancer who took on my project but attempted to subcontract it to lower-rated freelancers, even though I paid a premium for their services due to their higher rate. I expected a platform like this to protect users from such unethical practices, but unfortunately, that wasn't the case.

When I raised a complaint about this issue, I was informed that I needed to pay extra for protection. This was quite surprising to me, as I believed that basic protection against spam and cheating would be a default feature.

Additionally, when I attempted to withdraw my funds, I was asked for a clear document to verify my address, which seemed like an unusual request since I had already verified my identity. I reached out to the support team through live chat to seek clarification and assistance. However, to my frustration, they abruptly ended the chat session, leaving me unable to communicate with anyone in real-time. I could only send messages, and it felt like they were more interested in financial transactions than addressing users' concerns.

It's clear that when users encounter problems on this platform, the support system may not be as helpful as expected, and they may prioritize monetary transactions over providing timely assistance."

Date of experience: September 8, 2023
India
1 review
0 helpful votes
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I have been registered with Freelancer Since long and wanted to upgrade to Verified Badge, along with Corporate Plan and Professional account. Freelancer's staff Russell V. really helped me with the verification process and the interview. I appreciate with all my heart the help extended from Russell and Dana.

Date of experience: September 8, 2023
Germany
1 review
0 helpful votes
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Best
September 8, 2023

Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best
Best

Date of experience: September 8, 2023
India
1 review
0 helpful votes
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Russell V is very nice person.
September 8, 2023

Thanks for the complete my interview process for verified freelancer. Very experience and good behavior.

Date of experience: September 8, 2023
India
1 review
0 helpful votes
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Verified Freelance
September 8, 2023

It was great experience with Russell V in my interview.

Date of experience: September 8, 2023