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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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On August 15th, 2025, I found a proofreading project for short stories on the Freelancer website. I applied for the job and was asked to provide personal information, including my name, age, address, and profession. After submitting my information, I received the project: 150 pages of short stories to proofread within 48 hours, with a promised payment of $1,200. I completed the work in 28 consecutive hours, and the company approved it. They then requested my banking information to send the payment, and I provided it correctly. However, they sent me a fake transfer receipt, claiming I had to pay a $150 fee (approximately 810 BRL) to release the money. I waited two business days, but the funds never appeared in my account. My bank confirmed that no transfer had been made and informed me this was a scam, as normal transfer fees are around $6. I contacted the company again, warned them I would take action, but they refused to pay and even threatened me. What is even more concerning is that Freelancer allowed this scam to happen on their platform. There was no verification of the employer's legitimacy, and the platform has not taken responsibility or provided any support to resolve the situation. My project, which I completed with extreme care and effort, has been stolen, and I have not received a single cent. I hold both the fraudulent client and the Freelancer platform responsible for this situation. I demand immediate action and support to recover my payment and prevent this from happening to others.
Margaux Listened to my difficult issue from beginning to end and is a great member who always trieds to solve problems from the customer's perspective. If I have the chance, I'd love to connect with him again. This chance has reaffirmed my appreciation for the excellent this Freelancer site. I will continue to be active on this site.
Thanks for leaving such a lasting impression.
The session was very smooth. All questions was based on the details in my profile and I could expelian it very well,. Thank you for giving me confidence to approach new cleints with verified profile.
Jonny was incredibly helpful and professional during my Rising Stars Program onboarding. The process was smooth and efficient. He was clear in his communication and made everything easy to understand. Highly recommend!
Danette O was incredible at explaining the beginning of the process and the questions to be answered. Likewise, her explanation of the program I am applying for was very helpful.
Elora did a great job in handling my ATM affairs. It was a smooth transaction, and it got done in less than 10 minutes. Couldn't have done it without her.
Two years ago, I started a trial membership on Freelancer.
Without realizing it, that trial triggered a paid membership afterward — which I never actually used. Fast forward two years, I return to Freelancer and discover I have a $9.99 debt on my account. Confused, I reached out to Customer Support, and that's when I connected with Elora. She listened, understood the issue right away, and helped resolve it quickly. Thanks to her, everything made sense — and I left the chat genuinely satisfied. Five stars to Elora.
Give her a raise — seriously, she'll be even better!
كانت لدي مشكلة في مصاقة طرقة الدفع الخاصة بي وتواصلت مع فريق الدعم وخصص لي ليوبولد الودود الواسع الصدر لتلقي أية أسئلة أو استفسارات وكان صبورا جدا معي حتي تمكنا من حل المشكلة جزئيا حين وصول اشعار التصديق عبرالايميل الشخصي... شكرا ليوبولد
Hi, Essam!
Thank you for sharing your feedback! We’re delighted to hear that Leopold was able to assist you patiently and effectively with your payment method authentication. We’ll be sure to pass along your kind words to him.
My experience with Danette was excellent. She guided me through the Preferred Freelancer Program process very clearly and professionally. She explained all the requirements, answered my questions with patience, and made the onboarding smooth. Thanks to her support, I was able to successfully receive the Preferred Freelancer Badge. I truly appreciate her assistance and professionalism.
Hi, Krishna!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
I'm glad you're enjoying our conversations! It's great to hear that everything feels smooth and easy. Connecting through thoughtful, flowing dialogue makes for a truly engaging and enjoyable experience.
Hi, Dipak!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
I had a very nice experience answering all the questions asked by the interviewer Danette O. Danette was to the point in asking questions and very helpful in making me understand what was going on. I passed the interview quickly.
Hi, Mahfujur!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
I am very satisfied with the customer support services of Freelancer. I especially want to thank Frieda S. For her excellent assistance and kind support. She made the process very convenient and handled my issue with great professionalism.
Hi, Abdul!
Thank you for sharing your wonderful feedback! We’re delighted to hear that you’re satisfied with our support services. We’ll be sure to pass along your kind words to her.
Thanks a lot to Margaux S. For the helpful clarification. I will inform the translation center and make sure everything is correct.
Good day, Mahmoud!
Thank you for your kind feedback! We’re glad to hear that Margaux was able to provide helpful clarification. We’ll make sure to share your appreciation with her.
I chat to the Margaux today, as I excepted the team respond on the time and give me the best option that they can provide. Thanks Margaux
Thank you for your kind feedback! We’re glad to hear Margaux was able to assist you promptly and provide the best options. We’ll make sure to share your appreciation with her! 💙 🙌
Good experience. I was asked to provide information regarding the issue I was having and based on that my request was fixed.
Hi, Vahan!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
The overall experience was amazing, and Nicola was professional and helpful in satisfying my request.
Hi, Brian!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
Freelancer.com is a great platform to connect with clients worldwide. Easy to use, secure payments, and plenty of opportunities for freelancers in every field.
Hi, Noman!
Thank you for your wonderful feedback! We’re delighted to know you find Freelancer.com easy to use and a great place to connect with clients. It’s our goal to provide secure payments and opportunities for freelancers in every field, so your words mean a lot to us. 🌟
S Jake helped me cancel my plus plan and refund my money since I didn't know about the deduction in my account
Nice overview of many projects regarding SEO, SEA, webdesign. My verification process with Russell V. was very nice.
HI, Judith!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
I am being onboarded as preferred Freelancer today and Jonny T assisted me and made the whole process very smooth!
HI, Bodhi!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.


HI, Jully!
Thank you for bringing this to our attention. We’ve sent you a private message so we can investigate your concern more thoroughly. Please check your inbox, and we look forward to your response.