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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Jully S.
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On August 15th, 2025, I found a proofreading project for short stories on the Freelancer website. I applied for the job and was asked to provide personal information, including my name, age, address, and profession. After submitting my information, I received the project: 150 pages of short stories to proofread within 48 hours, with a promised payment of $1,200. I completed the work in 28 consecutive hours, and the company approved it. They then requested my banking information to send the payment, and I provided it correctly. However, they sent me a fake transfer receipt, claiming I had to pay a $150 fee (approximately 810 BRL) to release the money. I waited two business days, but the funds never appeared in my account. My bank confirmed that no transfer had been made and informed me this was a scam, as normal transfer fees are around $6. I contacted the company again, warned them I would take action, but they refused to pay and even threatened me. What is even more concerning is that Freelancer allowed this scam to happen on their platform. There was no verification of the employer's legitimacy, and the platform has not taken responsibility or provided any support to resolve the situation. My project, which I completed with extreme care and effort, has been stolen, and I have not received a single cent. I hold both the fraudulent client and the Freelancer platform responsible for this situation. I demand immediate action and support to recover my payment and prevent this from happening to others.

Date of experience: August 19, 2025
Jayce L. Freelancer Rep
7 months ago

HI, Jully!

Thank you for bringing this to our attention. We’ve sent you a private message so we can investigate your concern more thoroughly. Please check your inbox, and we look forward to your response.

GB
1 review
0 helpful votes
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Margaux is Good Supporter
August 29, 2025

Margaux Listened to my difficult issue from beginning to end and is a great member who always trieds to solve problems from the customer's perspective. If I have the chance, I'd love to connect with him again. This chance has reaffirmed my appreciation for the excellent this Freelancer site. I will continue to be active on this site.
Thanks for leaving such a lasting impression.

Date of experience: August 19, 2025
India
1 review
0 helpful votes
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Profile review
August 29, 2025

The session was very smooth. All questions was based on the details in my profile and I could expelian it very well,. Thank you for giving me confidence to approach new cleints with verified profile.

Date of experience: August 19, 2025
Serbia
1 review
0 helpful votes
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Onboarding process
August 29, 2025

Jonny was incredibly helpful and professional during my Rising Stars Program onboarding. The process was smooth and efficient. He was clear in his communication and made everything easy to understand. Highly recommend!

Date of experience: August 19, 2025
Colombia
1 review
0 helpful votes
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Excellent service | 5/5
August 29, 2025

Danette O was incredible at explaining the beginning of the process and the questions to be answered. Likewise, her explanation of the program I am applying for was very helpful.

Date of experience: August 19, 2025
Philippines
1 review
0 helpful votes
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Truly, a Smooth Experience
August 28, 2025

Elora did a great job in handling my ATM affairs. It was a smooth transaction, and it got done in less than 10 minutes. Couldn't have done it without her.

Date of experience: August 19, 2025
Brazil
1 review
0 helpful votes
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Two years ago, I started a trial membership on Freelancer.
Without realizing it, that trial triggered a paid membership afterward — which I never actually used. Fast forward two years, I return to Freelancer and discover I have a $9.99 debt on my account. Confused, I reached out to Customer Support, and that's when I connected with Elora. She listened, understood the issue right away, and helped resolve it quickly. Thanks to her, everything made sense — and I left the chat genuinely satisfied. Five stars to Elora.
Give her a raise — seriously, she'll be even better!

Date of experience: August 14, 2025
Egypt
1 review
0 helpful votes
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ممتازة جدا ومساعدة
August 28, 2025

كانت لدي مشكلة في مصاقة طرقة الدفع الخاصة بي وتواصلت مع فريق الدعم وخصص لي ليوبولد الودود الواسع الصدر لتلقي أية أسئلة أو استفسارات وكان صبورا جدا معي حتي تمكنا من حل المشكلة جزئيا حين وصول اشعار التصديق عبرالايميل الشخصي... شكرا ليوبولد

Date of experience: August 18, 2025
Jayce L. Freelancer Rep
7 months ago

Hi, Essam!

Thank you for sharing your feedback! We’re delighted to hear that Leopold was able to assist you patiently and effectively with your payment method authentication. We’ll be sure to pass along your kind words to him.

India
1 review
0 helpful votes
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My experience with Danette was excellent. She guided me through the Preferred Freelancer Program process very clearly and professionally. She explained all the requirements, answered my questions with patience, and made the onboarding smooth. Thanks to her support, I was able to successfully receive the Preferred Freelancer Badge. I truly appreciate her assistance and professionalism.

Date of experience: August 18, 2025
Jayce L. Freelancer Rep
7 months ago

Hi, Krishna!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

India
1 review
0 helpful votes
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Amazing experience with Danette O.
August 28, 2025

I'm glad you're enjoying our conversations! It's great to hear that everything feels smooth and easy. Connecting through thoughtful, flowing dialogue makes for a truly engaging and enjoyable experience.

Date of experience: August 18, 2025
Jayce L. Freelancer Rep
7 months ago

Hi, Dipak!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Bangladesh
1 review
0 helpful votes
Follow Mahfujur S.
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I had a very nice experience answering all the questions asked by the interviewer Danette O. Danette was to the point in asking questions and very helpful in making me understand what was going on. I passed the interview quickly.

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Date of experience: August 17, 2025
Jayce L. Freelancer Rep
7 months ago

Hi, Mahfujur!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Pakistan
1 review
0 helpful votes
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I am very satisfied with the customer support services of Freelancer. I especially want to thank Frieda S. For her excellent assistance and kind support. She made the process very convenient and handled my issue with great professionalism.

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Date of experience: August 17, 2025
Jayce L. Freelancer Rep
7 months ago

Hi, Abdul!

Thank you for sharing your wonderful feedback! We’re delighted to hear that you’re satisfied with our support services. We’ll be sure to pass along your kind words to her.

Louisiana
1 review
0 helpful votes
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It's a Good support agent
August 27, 2025

Thanks a lot to Margaux S. For the helpful clarification. I will inform the translation center and make sure everything is correct.

Date of experience: August 17, 2025
Jayce L. Freelancer Rep
7 months ago

Good day, Mahmoud!

Thank you for your kind feedback! We’re glad to hear that Margaux was able to provide helpful clarification. We’ll make sure to share your appreciation with her.

Pakistan
1 review
0 helpful votes
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Margaux did a good job
August 26, 2025

I chat to the Margaux today, as I excepted the team respond on the time and give me the best option that they can provide. Thanks Margaux

Date of experience: August 16, 2025
Steven E. Freelancer Rep
7 months ago

Thank you for your kind feedback! We’re glad to hear Margaux was able to assist you promptly and provide the best options. We’ll make sure to share your appreciation with her! 💙 🙌

Armenia
1 review
0 helpful votes
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Thank you Elora. Quick and helpful.
August 25, 2025

Good experience. I was asked to provide information regarding the issue I was having and based on that my request was fixed.

Date of experience: August 15, 2025
Jayce L. Freelancer Rep
7 months ago

Hi, Vahan!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Idaho
1 review
0 helpful votes
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Account Deletion
August 24, 2025

The overall experience was amazing, and Nicola was professional and helpful in satisfying my request.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Brian!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Pakistan
1 review
0 helpful votes
Follow Noman K.
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Freelancer.com is a great platform to connect with clients worldwide. Easy to use, secure payments, and plenty of opportunities for freelancers in every field.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Noman!

Thank you for your wonderful feedback! We’re delighted to know you find Freelancer.com easy to use and a great place to connect with clients. It’s our goal to provide secure payments and opportunities for freelancers in every field, so your words mean a lot to us. 🌟

Ghana
1 review
0 helpful votes
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Money refund
August 24, 2025

S Jake helped me cancel my plus plan and refund my money since I didn't know about the deduction in my account

Date of experience: August 14, 2025
Germany
1 review
0 helpful votes
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Nice overview of many projects regarding SEO, SEA, webdesign. My verification process with Russell V. was very nice.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

HI, Judith!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

India
1 review
0 helpful votes
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Very Good Experience!
August 24, 2025

I am being onboarded as preferred Freelancer today and Jonny T assisted me and made the whole process very smooth!

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Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

HI, Bodhi!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.