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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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A GREAT Experience with Russel he is top star guy. He Guided and interview well with me so collaboarativre clear questions and nice person.
After sending numerous e-mails to freelancer support and not getting any response I reached out to Pearl B on chat who was very helpful with everything I needed.
Hi, Richard!
Thank you for sharing your feedback. We’re glad to hear that Pearl was able to assist you and provide the support you needed. We truly appreciate you taking the time to share your experience with us!
I contacted Freelancer support regarding my Plus membership benefits. The agent quickly clarified that the Sealed Bids included in my plan apply only to contests, not to projects. The explanation was clear, polite, and helpful. Thank you for the quick response.
Hi, Ayman!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
Nicola R. Was amazing, thanks man, really appreciate the kind gesture of repairing my account from that scammer of a guy who caused me negative balance
Hi, Adil!
Thank you for your feedback! We’re glad to hear that Nicola was able to assist you and resolve the issue with your account. Your appreciation means a lot, and we’ll make sure to share your kind words with Nicola
@Max T helped me a lot to close my corporate account. He spoke with me and many times during our chats coordinated with the relevant team to provide the right solution, helping me close it and return to my old personal account.
HI, Sunil!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
We appreciate you taking the time to share your experience with us!
I needed to request a refund of my account balance. I reached out to Customer Service via the Chat feature and was able to make the process easy from the start.
Hi, Chris!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
Nicola R is fast, straightforward, and professional. So far, I'm quite pleased with the support system.
Hi, Dangela!
Thank you for your kind feedback! We’re delighted to hear that Nicola provided fast, straightforward, and professional support. We’ll be sure to share your appreciation with her.
Talking to them, i am able to learn many new things and i am able to know many things that i did not know before. I feel very good. Thank you Jonny
HI, MD F!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
I use the platform long time ago and recently i regained my freelancer prefered badge. Danette O was only available during my night time but she made an effort to do the interview during my working time (i really appreciated it).
Clearly a top platform to be considered by any freelancer.
Hi, Bruno!
Thank you for your wonderful feedback! We’re delighted to know that you’ve regained your Preferred Freelancer badge. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience with us!
Danette O provided exceptional support in helping me onboard as a Preferred Freelancer. The guidance was clear, responses were prompt, and the entire process was smooth and stress-free. I truly appreciate the professionalism and friendly approach throughout the experience.
Hi, Manish!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
I appreciate "Jonny" efforts from Preferred freelancer support team, he goes through all the necessary steps to qualify me for a PF badge and really appreciate his efforts.
Hi, Saeid!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
Nunca había contratado ningún servicio ni realizado pagos en Freelancer.com, y aun así me cargaron casi 500€ a través de PayPal, usando una tarjeta registrada previamente. Lo más grave: bloquearon mi cuenta inmediatamente después, sin avisar y sin dar opción a recuperar acceso. El soporte es inútil, se limita a decir que "lo revisarán" sin dar respuestas ni soluciones. Este tipo de prácticas son alarmantes. No recomiendo bajo ningún concepto registrar tarjeta o método de pago aquí. Si lo haces, corres el riesgo de que un día te carguen una gran cantidad sin tu autorización y te dejen sin acceso.
Good day, Raul!
Thanks for letting us know about this one.
We've sent a private message to you so that we may be able to dig deeper regarding your concern. Kindly check your inbox here in Sitejabber.
Hope to hear from you soon.
The process was smooth and straightforward. It's tough to compete with low ballers but there are always several projects coming up. So the more bids the more chance to win.
I had an outstanding experience with Pearl V from the Freelancer.com support team. She was incredibly professional, patient, and knowledgeable. She not only resolved my issue quickly but also ensured I fully understood every step of the process. Her dedication to providing high-quality support truly made a difference. It's rare to come across such helpful and courteous customer service. Thank you, Pearl V, for going above and beyond — you're a true asset to the Freelancer.com team!
Thank you for sharing such wonderful feedback! We’re so glad to hear that Pearl provided you with patient, professional, and thorough support. Your kind words mean a lot, and we’ll be sure to share this with her. 💙
I would like to sincerely thank Nichola R for his excellent support. He guided me through the entire process step by step with great patience and clarity. Even though he is new, his dedication and helpful attitude made the experience smooth and stress-free. I truly appreciate his effort and professionalism.
Thank you so much for sharing your kind words! 💙 We’re delighted to hear that Nichola was able to guide you patiently and make your experience smooth. We’ll be sure to share your feedback with her—it will surely mean a lot.
It was a great and smooth experience of onboarding in Preferred Freelancer Program. Jonny made the process very transparent and effective.
Hi, Shahzaib!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
I had a support chat with Mr. Leopold. G. He helped me with correct guidance and support. I appreciate his support.
Hi, Suhail!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
Danette O is an outstanding support specialist. I truly appreciate her dedication, professionalism, and exceptional assistance. She provided timely, helpful, and clear support, ensuring my issues were resolved efficiently. I'm grateful for her excellent service and highly recommend her for any support needs.
Hi, Rafsan!
Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.
We truly appreciate you taking the time to share your experience with us!
Danette O helped me get the Preferred Freelancer badge. Excellent support from Danette. Thank you so much!
Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.
I had a great experience with Freelancer.com, especially thanks to Danette O from their support staff. She was very kind, patient, and helpful throughout the entire process of applying to the Preferred Freelancer Program. Danette guided me step-by-step, answered all my questions promptly, and ensured my application was completed smoothly. Her professionalism and friendly attitude made the experience very positive. I highly recommend reaching out to Freelancer support if you need assistance — they truly care about helping freelancers succeed.
So glad to hear you had a smooth experience applying to the Preferred Freelancer Program! Wishing you lots of success ahead! 🚀💙
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.


Thank you so much for the wonderful feedback! We’re glad to hear that Russel provided you with such a positive and collaborative experience. We’ll be sure to share your kind words with him—he’ll be delighted to know his guidance and professionalism made a great impact. 🌟