Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Muhammad U.
Unfollow Muhammad U.
Share Review
Report Review

A GREAT Experience with Russel he is top star guy. He Guided and interview well with me so collaboarativre clear questions and nice person.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

Thank you so much for the wonderful feedback! We’re glad to hear that Russel provided you with such a positive and collaborative experience. We’ll be sure to share your kind words with him—he’ll be delighted to know his guidance and professionalism made a great impact. 🌟

California
1 review
0 helpful votes
Follow Richard W.
Unfollow Richard W.
Share Review
Report Review

Very Helpful
August 24, 2025

After sending numerous e-mails to freelancer support and not getting any response I reached out to Pearl B on chat who was very helpful with everything I needed.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Richard!

Thank you for sharing your feedback. We’re glad to hear that Pearl was able to assist you and provide the support you needed. We truly appreciate you taking the time to share your experience with us!

Yemen
1 review
0 helpful votes
Follow Ayman B.
Unfollow Ayman B.
Share Review
Report Review

Excellent and Clear Support
August 24, 2025

I contacted Freelancer support regarding my Plus membership benefits. The agent quickly clarified that the Sealed Bids included in my plan apply only to contests, not to projects. The explanation was clear, polite, and helpful. Thank you for the quick response.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Ayman!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Pakistan
1 review
0 helpful votes
Follow Adil K.
Unfollow Adil K.
Share Review
Report Review

Nicola R. Was amazing, thanks man, really appreciate the kind gesture of repairing my account from that scammer of a guy who caused me negative balance

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Adil!

Thank you for your feedback! We’re glad to hear that Nicola was able to assist you and resolve the issue with your account. Your appreciation means a lot, and we’ll make sure to share your kind words with Nicola

India
1 review
0 helpful votes
Follow Sunil K.
Unfollow Sunil K.
Share Review
Report Review

@Max T helped me a lot to close my corporate account. He spoke with me and many times during our chats coordinated with the relevant team to provide the right solution, helping me close it and return to my old personal account.

Date of experience: August 14, 2025
Jayce L. Freelancer Rep
8 months ago

HI, Sunil!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

We appreciate you taking the time to share your experience with us!

Washington
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Share Review
Report Review

Refund Processed with Ease
August 23, 2025

I needed to request a refund of my account balance. I reached out to Customer Service via the Chat feature and was able to make the process easy from the start.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Chris!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

VE
1 review
0 helpful votes
Follow Dangela D.
Unfollow Dangela D.
Share Review
Report Review

Excellent customer service
August 23, 2025

Nicola R is fast, straightforward, and professional. So far, I'm quite pleased with the support system.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Dangela!

Thank you for your kind feedback! We’re delighted to hear that Nicola provided fast, straightforward, and professional support. We’ll be sure to share your appreciation with her.

Bangladesh
1 review
0 helpful votes
Follow MD F.
Unfollow MD F.
Share Review
Report Review

Talking to them, i am able to learn many new things and i am able to know many things that i did not know before. I feel very good. Thank you Jonny

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
8 months ago

HI, MD F!

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Portugal
1 review
0 helpful votes
Follow Bruno G.
Unfollow Bruno G.
Share Review
Report Review

Awesome place to work and freelance
August 23, 2025

I use the platform long time ago and recently i regained my freelancer prefered badge. Danette O was only available during my night time but she made an effort to do the interview during my working time (i really appreciated it).
Clearly a top platform to be considered by any freelancer.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Bruno!

Thank you for your wonderful feedback! We’re delighted to know that you’ve regained your Preferred Freelancer badge. We’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience with us!

India
1 review
0 helpful votes
Follow Manish Kumar C.
Unfollow Manish Kumar C.
Share Review
Report Review

Awesome PF Support
August 23, 2025

Danette O provided exceptional support in helping me onboard as a Preferred Freelancer. The guidance was clear, responses were prompt, and the entire process was smooth and stress-free. I truly appreciate the professionalism and friendly approach throughout the experience.

Date of experience: August 13, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Manish!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

Germany
1 review
0 helpful votes
Follow Saeid S.
Unfollow Saeid S.
Share Review
Report Review

PFP gone pretty well
August 22, 2025

I appreciate "Jonny" efforts from Preferred freelancer support team, he goes through all the necessary steps to qualify me for a PF badge and really appreciate his efforts.

Date of experience: August 12, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Saeid!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Spain
1 review
0 helpful votes
Follow Raul M.
Unfollow Raul M.
Share Review
Report Review

Cobro ilegal y bloqueo inmediato de la cuenta
August 22, 2025

Nunca había contratado ningún servicio ni realizado pagos en Freelancer.com, y aun así me cargaron casi 500€ a través de PayPal, usando una tarjeta registrada previamente. Lo más grave: bloquearon mi cuenta inmediatamente después, sin avisar y sin dar opción a recuperar acceso. El soporte es inútil, se limita a decir que "lo revisarán" sin dar respuestas ni soluciones. Este tipo de prácticas son alarmantes. No recomiendo bajo ningún concepto registrar tarjeta o método de pago aquí. Si lo haces, corres el riesgo de que un día te carguen una gran cantidad sin tu autorización y te dejen sin acceso.

Date of experience: August 11, 2025
Jayce L. Freelancer Rep
8 months ago

Good day, Raul!

Thanks for letting us know about this one.

We've sent a private message to you so that we may be able to dig deeper regarding your concern. Kindly check your inbox here in Sitejabber.

Hope to hear from you soon.

Oklahoma
1 review
0 helpful votes
Follow Paul A.
Unfollow Paul A.
Share Review
Report Review

Smooth process
August 22, 2025

The process was smooth and straightforward. It's tough to compete with low ballers but there are always several projects coming up. So the more bids the more chance to win.

Date of experience: August 11, 2025
California
1 review
0 helpful votes
Follow Apil T.
Unfollow Apil T.
Share Review
Report Review

Exceptional Support from Pearl V!
August 22, 2025

I had an outstanding experience with Pearl V from the Freelancer.com support team. She was incredibly professional, patient, and knowledgeable. She not only resolved my issue quickly but also ensured I fully understood every step of the process. Her dedication to providing high-quality support truly made a difference. It's rare to come across such helpful and courteous customer service. Thank you, Pearl V, for going above and beyond — you're a true asset to the Freelancer.com team!

Date of experience: August 11, 2025
Steven E. Freelancer Rep
8 months ago

Thank you for sharing such wonderful feedback! We’re so glad to hear that Pearl provided you with patient, professional, and thorough support. Your kind words mean a lot, and we’ll be sure to share this with her. 💙

Pakistan
1 review
0 helpful votes
Follow Asma A.
Unfollow Asma A.
Share Review
Report Review

I would like to sincerely thank Nichola R for his excellent support. He guided me through the entire process step by step with great patience and clarity. Even though he is new, his dedication and helpful attitude made the experience smooth and stress-free. I truly appreciate his effort and professionalism.

Date of experience: August 12, 2025
Steven E. Freelancer Rep
8 months ago

Thank you so much for sharing your kind words! 💙 We’re delighted to hear that Nichola was able to guide you patiently and make your experience smooth. We’ll be sure to share your feedback with her—it will surely mean a lot.

Pakistan
1 review
0 helpful votes
Follow Shahzaib A.
Unfollow Shahzaib A.
Share Review
Report Review

Preferred Freelancer Onboarding
August 21, 2025

It was a great and smooth experience of onboarding in Preferred Freelancer Program. Jonny made the process very transparent and effective.

Date of experience: August 11, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Shahzaib!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

India
1 review
0 helpful votes
Follow Suhail s.
Unfollow Suhail s.
Share Review
Report Review

I had a question on refund request
August 21, 2025

I had a support chat with Mr. Leopold. G. He helped me with correct guidance and support. I appreciate his support.

Date of experience: August 11, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Suhail!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

GB
1 review
0 helpful votes
Follow Rafsan G.
Unfollow Rafsan G.
Share Review
Report Review

I am so much happy
August 21, 2025

Danette O is an outstanding support specialist. I truly appreciate her dedication, professionalism, and exceptional assistance. She provided timely, helpful, and clear support, ensuring my issues were resolved efficiently. I'm grateful for her excellent service and highly recommend her for any support needs.

Date of experience: August 11, 2025
Jayce L. Freelancer Rep
8 months ago

Hi, Rafsan!

Thank you so much for your positive feedback! We’re delighted to know that you had a great experience with our support team. Your kind words mean a lot to us and inspire us to continue providing the best service.

We truly appreciate you taking the time to share your experience with us!

Bangladesh
1 review
0 helpful votes
Follow Imran S.
Unfollow Imran S.
Share Review
Report Review

Preferred Freelancer badge
August 21, 2025

Danette O helped me get the Preferred Freelancer badge. Excellent support from Danette. Thank you so much!

Date of experience: August 11, 2025
Jayce L. Freelancer Rep
8 months ago

Thanks so much for the great feedback! We’re really happy to hear you had a good experience with our support team.

Georgia
1 review
0 helpful votes
Follow Ivane C.
Unfollow Ivane C.
Share Review
Report Review

I had a great experience with Freelancer.com, especially thanks to Danette O from their support staff. She was very kind, patient, and helpful throughout the entire process of applying to the Preferred Freelancer Program. Danette guided me step-by-step, answered all my questions promptly, and ensured my application was completed smoothly. Her professionalism and friendly attitude made the experience very positive. I highly recommend reaching out to Freelancer support if you need assistance — they truly care about helping freelancers succeed.

Date of experience: August 11, 2025
Steven E. Freelancer Rep
8 months ago

So glad to hear you had a smooth experience applying to the Preferred Freelancer Program! Wishing you lots of success ahead! 🚀💙