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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Jordan
1 review
0 helpful votes
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Dear Macy M,

I wanted to take a moment to express my heartfelt gratitude for your outstanding support on Freelancer.com. Your assistance has been invaluable, and your dedication to helping me resolve my issues has not gone unnoticed.

Your professionalism and prompt responses have made my experience on the platform smoother and more enjoyable. I truly appreciate your expertise and the exceptional service you provided.

Once again, thank you for going above and beyond to assist me. Your commitment to customer satisfaction is commendable, and it's a pleasure working with someone as knowledgeable and helpful as you.

Sincerely

Date of experience: October 29, 2023
Argentina
1 review
0 helpful votes
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The assistant told me that she will escalate my problem and that they'll find a solution. Hope so!

Date of experience: October 29, 2023
Canada
1 review
0 helpful votes
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Jewel Is Great
October 29, 2023

I appreciate being assisted by Jewel today with customer service. She is knowledgeable and quick to come up with an immediate solution. She made my support request super easy today. Thanks Jewel!

Date of experience: October 29, 2023
India
1 review
0 helpful votes
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Good work!
October 29, 2023
Updated review

Good work. Keep it up. People like you have kept this platform alive.

Date of experience: October 29, 2023

Helpful
October 27, 2023
Previous review

The agent was able to clarify the doubt raised. Thank you!

Date of experience: October 26, 2023
India
1 review
0 helpful votes
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A+++ Review For Allie A
October 29, 2023

I am glad that I shared my problems of membership and payment method issues with Allie. She helped me alot and listen to my problems carefully. I wish her all best and keep doing the best work for freelancer support team.

Thanks alot Allie :)

Date of experience: October 29, 2023
Nigeria
1 review
0 helpful votes
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Chat with Allie
October 29, 2023
Updated review

It was great and I enjoyed my chat session with allie

Date of experience: October 29, 2023

It was great
October 28, 2023
Previous review

All of my questions were attended to and all of the people who attended to me were nice

Date of experience: October 28, 2023
Bangladesh
1 review
0 helpful votes
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Amazing!
October 29, 2023

I received a very friendly and quick response, which made me very happy.

Date of experience: October 28, 2023
Bahrain
1 review
0 helpful votes
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Fast support
October 28, 2023

I had a question about privacy of my profile and got quick reply which meets my expectations

Date of experience: October 28, 2023
Pakistan
1 review
1 helpful vote
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Hi Avery said that apply for apply for preferred freelancer so she/he gives me membership plan nd credits which I don't received it yet also she didn't response and I don't receive preferred freelancer if im not eligible for thst why she said please apply also the lady took my interview is very strict nd make shouting the way of talking í don't like!

Date of experience: October 28, 2023
India
1 review
0 helpful votes
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Great Support
October 28, 2023

My requests was handled with quite well and the issue was solved.

Date of experience: October 27, 2023
India
1 review
0 helpful votes
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GOOD
October 27, 2023

Each and every answer are good clarification. Thanks a lot.

Date of experience: October 27, 2023
Algeria
1 review
0 helpful votes
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I needed some help on my withdrawal earning, and I get a good assistant from Charis.

Date of experience: October 27, 2023
Portugal
1 review
0 helpful votes
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Greatest!
October 27, 2023

I received all information what I asked in no time, great support team. Congrats

Date of experience: October 27, 2023
France
1 review
0 helpful votes
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Not for French translator
November 3, 2023

The website could be interesting not but for French translator
Be careful of scammers
From my point of view prices are too low
But the support is really good especially Charris Y

Date of experience: October 27, 2023
Bangladesh
1 review
0 helpful votes
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Verify my prize matter
October 27, 2023

Freelancer support members are very helpful. My experience with them was excellent. I have thoroughly benefited from them. Thank you so much.

Date of experience: October 26, 2023
Pakistan
1 review
0 helpful votes
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Very cooperative
October 27, 2023

Very good and cooperative person.
He solved my issue and contact until resolved.

Date of experience: October 26, 2023
Brazil
1 review
0 helpful votes
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Nice
October 27, 2023

She helped me with everything i needed. She was very competent trying to help me, gave me all the help I needed.

Date of experience: October 26, 2023
India
1 review
0 helpful votes
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Excellent
October 27, 2023

I got a Excellent experience on this. And I got lots of information.

Date of experience: October 26, 2023
Oregon
1 review
0 helpful votes
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Issue resolved
October 27, 2023

Great! Easily found the help I was looking for. Thanks

Date of experience: October 26, 2023
New York
1 review
1 helpful vote
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SCAM central
November 20, 2023

As soon as I signed up and gave them my personal info, I was contacted by a scammer WITHIN THE SITE! Looking at their profile, this individual was not even verified by Freelancer, yet they were allowed to contact me to try and SCAM me within minutes of paying my Freelancer fee and giving them my personal info. I would not trust this site if you value your privacy, your identity and your money. Stay away. You have been warned.

Date of experience: October 26, 2023