Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Hannah D.
Unfollow Hannah D.
Share Review
Report Review

Just forwarded to the next agent.
November 20, 2023

Got me a little closer to my answer I suppose? I don't believe the chat agent was able to assist with my inquiry so I was forwarded to the next. They also left the chat without me being connected to another agent so hopefully I get some response through email.

Date of experience: October 26, 2023
Kenya
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

Verification interview
October 26, 2023

Russell V was courteous, explained the process well and was helpful in advising me on the time my verification would be valid.

Date of experience: October 26, 2023
Pakistan
1 review
0 helpful votes
Follow Faizan B.
Unfollow Faizan B.
Share Review
Report Review

Outstanding Experience
October 26, 2023

Great support from Allie. Quick replies and provided me with satisfactory information.

Date of experience: October 26, 2023
Turkiye
1 review
0 helpful votes
Follow vedat C.
Unfollow vedat C.
Share Review
Report Review

It helped, he was very patient
October 26, 2023

She listened to me patiently, did everything he could to help and guided me correctly.

Date of experience: October 25, 2023
Peru
1 review
0 helpful votes
Follow Ivan D.
Unfollow Ivan D.
Share Review
Report Review

Excelente servicio
October 25, 2023

Servicio rapido, muy atentos y amables, muy recomendable.

Date of experience: October 25, 2023
Missouri
1 review
0 helpful votes
Follow Alexandria B.
Unfollow Alexandria B.
Share Review
Report Review

Getting Verified with Freelancer
October 25, 2023

I spoke with Russell of Freelancer's verification team. It was a pleasure speaking with Russell, describing my job experiences and answering questions to verify what I know about my listed skills. Russell was patient listening to my answers, in which I described a lot!

Date of experience: October 25, 2023
Bangladesh
1 review
0 helpful votes
Follow Kaium S.
Unfollow Kaium S.
Share Review
Report Review

Communication was Good
October 25, 2023

My issue was not solved. I was informed that it will be solved within 24 hours. But, the communication was good.

Date of experience: October 25, 2023
Morocco
1 review
0 helpful votes
Follow youssef S.
Unfollow youssef S.
Share Review
Report Review

Review for freelancer
October 25, 2023

I had a Great time using Freelancer.com site as Freelancer.It has great service and lot of clients.I also thank Russell V. for his assistant

Date of experience: October 25, 2023
Belarus
1 review
0 helpful votes
Follow Anastasiya T.
Unfollow Anastasiya T.
Share Review
Report Review

Charis Y is good specialist
October 25, 2023

He quickly answered my question and helped with an unresolved problem.

Date of experience: October 25, 2023
Ukraine
1 review
0 helpful votes
Follow Vadym W.
Unfollow Vadym W.
Share Review
Report Review

Good and fast herlp from Andrei M.
October 25, 2023

It was very fast and correct help with my deposit problem

Date of experience: October 25, 2023
Indonesia
1 review
0 helpful votes
Follow ARISKA F.
Unfollow ARISKA F.
Share Review
Report Review

Helpfull customer service
October 25, 2023

I have doubt for recruiter whose contacted me using another appointed platform, the Freelancer's staff named Ms. Macy has helped me so much and explained that it is against violation rules.
Then i decided to ignore the recruiter.

Date of experience: October 25, 2023
Philippines
1 review
0 helpful votes
Follow Jenelie S.
Unfollow Jenelie S.
Share Review
Report Review

Great
October 25, 2023

The chat support answered my questions patiently.
Aside from that, he/she also gave me the link where I can check the information I need thoroughly.

Date of experience: October 25, 2023
Morocco
1 review
0 helpful votes
Follow MOUAD E.
Unfollow MOUAD E.
Share Review
Report Review

Great assistance
October 25, 2023

Patiently helping me and answering my question which led to the solution

Date of experience: October 24, 2023
India
1 review
0 helpful votes
Follow Danish N.
Unfollow Danish N.
Share Review
Report Review

Feedback for Darra
October 25, 2023

I got full support and my issue resolved within 10 minutes. Happy to have supportive team like you.

Date of experience: October 24, 2023
Massachusetts
1 review
0 helpful votes
Follow Raheel R.
Unfollow Raheel R.
Share Review
Report Review

Wonderful
October 25, 2023

Jewel is good at her job. I was having a concern which she dealt with nicely.

Date of experience: October 24, 2023
Bangladesh
1 review
0 helpful votes
Follow Saifur T.
Unfollow Saifur T.
Share Review
Report Review

Assist me to verify my acoount
October 24, 2023

He is really helpful. Assist me in verifying my account, considering my schedule.

Date of experience: October 24, 2023
Brazil
1 review
0 helpful votes
Follow Robert X.
Unfollow Robert X.
Share Review
Report Review

Freelancer.com's Verification Process
October 24, 2023

The identity verification step is crucial on Freelancer.com, and my experience with Russell V. from the support team was nothing short of exceptional. He guided me through the entire process clearly, swiftly, and with utmost professionalism, ensuring that all my questions were promptly addressed.

Russell displayed patience and attention to detail, vital traits for ensuring safety and reliability on the platform. Communication was direct and effective, making the entire verification procedure much smoother than I anticipated.

It's clear that Russell V. is genuinely committed to providing a positive experience for users, standing out as a valuable member of the Freelancer.com team. His dedication to excellent service is remarkable and undoubtedly contributes to the platform's user trust and satisfaction.

Date of experience: October 24, 2023
India
1 review
0 helpful votes
Follow Rajalakshmi N.
Unfollow Rajalakshmi N.
Share Review
Report Review

Russell.V
October 24, 2023

Thank you so much for giving me a wonderful opportunity. It's been a great chance of interaction with you. Your patience is admirable. As I was very nervous about this interview you made my day. Thank u so much for your guidance.

Date of experience: October 23, 2023
Pakistan
1 review
0 helpful votes
Follow Syed O.
Unfollow Syed O.
Share Review
Report Review

Great work
October 24, 2023

It was really good to talk to them, they respond instantly without any delay.

Date of experience: October 23, 2023
Brazil
1 review
0 helpful votes
Follow João B.
Unfollow João B.
Share Review
Report Review

Helped me
October 24, 2023

I'm satisfied with the answers, explained why the contests can't be awarded.

Date of experience: October 23, 2023