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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Customer Service is very helpful
November 1, 2023

Magenta helped me on processing milestone refunds, who provided quick and professional actions regarding the matter. It's been a couple of times that freelancer's support is trustable.

Date of experience: November 1, 2023
Indonesia
1 review
0 helpful votes
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Nice support on abandoned project
November 1, 2023
Updated review

I work as freelancer on this site. A client requested me to work on his project, but then the client disappeared. He paid $20 as milestone from $300 budget, I feel fooled by completing the given tasks before having 50% milestone released which is basic principle. Before accepting the project, I have to pay 10% of the project budget just to accept the project which is $30 as contribution to this site. I am okay with this term but not for an abandoned project. I was at disadvantage at the time, glad the support team helped me and cut the fee to $5 which is a profit for me. But I still feel loss because I have done the work. You can Imagine how much time, energy and idea wasted. I hope I don't meet this kind of client next time.

Date of experience: November 1, 2023

Project Fee
October 17, 2023
Previous review

I was working on this site and had a client who assigned me two projects. I accepted both offers, which required a payment of $65 to proceed ($25 for project 1 and $30 for project 2). This was acceptable to me initially, but it became problematic when my client stated that project 1 was mistakenly created. The client cancelled it, however, the fee I paid was not refunded to my balance. I contacted support and was informed that my client needed to delete the project. I relayed this to my client, but my funds were still not returned. Upon contacting support again, my balance was refunded, albeit with the explanation that it was done as a courtesy. Moreover, the chat was abruptly closed by the support agent, which was rather unprofessional. I simply want my money back; there's no reason to pay for a cancelled project. This incident left me feeling quite offended. I would caution others to use or work on this site only if they are prepared to encounter fraudulent practices. It's also widely known that when participating in contests on this site, unscrupulous freelancers may plagiarize your work, and the site takes no action against such plagiarism. Be forewarned! That's all.

Date of experience: October 16, 2023
India
1 review
0 helpful votes
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Great Experience!
November 1, 2023

Great Experience! They refunded my money within a Minutes I requested.

Date of experience: November 1, 2023
AE
1 review
0 helpful votes
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Fast and good service
November 1, 2023

5 stars recommended, good service. Good customer service. Highly recommended

Date of experience: November 1, 2023
Pakistan
1 review
0 helpful votes
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Andrei help me
November 1, 2023

A+ support. I like freelancer.com support help, when I contact to support helped me instant

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Freelance customer support review.
November 1, 2023

Jewel did a fine job. She understood my question and forwarded it to the relevant team to handle.

Date of experience: October 31, 2023
Indiana
1 review
0 helpful votes
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Customer service help
November 1, 2023

I am only commenting on the excellent service I received from Magenta S. At Freelancer customer service.
I have been threatened by a freelancer over payment that was made privately as Freelancer kicked the payment back to me because she edited a paper for school which I did not know was not in your terms, but she did. I did pay her because she seemed needy at first but later got very threatening about the payment not being received, which is highly unlikely as it was sent through WESTERN UNION FROM MY BANK TO THE EXACT INFORMATION SHE GAVE ME. The information is included in my chat with the representative. I have never had this occur, I am an older college student, and it scared me terribly. I was relieved by the information and professionalism Magenta S. Provided.
I cannot recommend this service to anyone as this experience was most terrifying and I felt victimized by this person, BISMA S. I pray others do not fall to this fate of being threatened by this person.

Date of experience: October 31, 2023
Ecuador
1 review
0 helpful votes
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Very fast
November 1, 2023

Very fast and friendly in managing the specific solution I needed

Date of experience: October 31, 2023
Algeria
1 review
0 helpful votes
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Very helpful person
November 1, 2023

Magenta S, very halpful person, she helped me find a solution to my problem and made me understand where the problem lay. Thank you

Date of experience: October 31, 2023
Australia
1 review
0 helpful votes
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Awesome Communication!
October 31, 2023

Jennifer was awesome, crystal clear communication, super fast response!

Date of experience: October 31, 2023
India
1 review
0 helpful votes
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Issue Not yet solved
November 24, 2023

Hi, Made a chat with Criselda R. On Oct 20 2023. But the issue still not resolved as she told there a ticket will be open and look after this matter. But after one week there is no ticket she opened nor any mail she send me about the progress.
Here is the chat link; https://cx.freelancer.com/chat-logs/*******
Please see this issue and resolve the matter asap rectifying your out dated policy of freelancer.com.
Thanks

Date of experience: October 31, 2023
Poland
1 review
0 helpful votes
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Exceptional Tech Support Experience
October 31, 2023

I wanted to express my heartfelt gratitude for the outstanding tech support I received. After grappling with a persistent issue for two frustrating months, your dedication and expertise made all the difference. Thank you for going above and beyond to provide a solution that had seemed elusive for so long. Your service is a shining example of what great tech support should be.

Date of experience: October 31, 2023
AE
1 review
0 helpful votes
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Excellent
October 31, 2023

It is a good employee and it try to solve my problem

Date of experience: October 30, 2023
Pakistan
1 review
0 helpful votes
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Reversing a Milestone payment
October 31, 2023

My client hs accidentally paid an extra milestone and support team helped me to return that milestone.

Date of experience: October 30, 2023
Malaysia
1 review
0 helpful votes
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I have been accepting project with client who has not verified their account and asked to deal further outside the Freelancer.com platform.

Date of experience: October 30, 2023
Pakistan
1 review
0 helpful votes
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Pleasant Experience
October 31, 2023

The girl did an excellent job. To the point and precise, and in a timely fashion as well.
Good to know such excellent customer support is available to the freelancers 24/7.

Date of experience: October 30, 2023
Viet Nam
1 review
0 helpful votes
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Hello,

A week ago, I got trouble about my account and wrote a ticket to the support team to find any help to solve my issue. But unfortunately, I had to wait several days to get a response to my issue. I hope the support team can be more active and respond to the ticket faster to help the Freelancer platform be the largest and best marketplace in the world. Thank you for solving my problem, I really appreciate it. Hope your team has a nice day. Thanks again.

Best regards,
Huong

Date of experience: October 30, 2023
Pakistan
1 review
0 helpful votes
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Chat with Criselda R
October 30, 2023

Criselda R understood my concern and tried their best to resolve my issues. I hope the issue will be fixed soon. Thank you!

Date of experience: October 29, 2023
India
1 review
0 helpful votes
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Best service ever from Magenta S.
October 30, 2023

I was struggling with a lot of questions regarding posting a project. Magenta helped me thoroughly, so I am grateful for the support provided.

Date of experience: October 29, 2023
Jordan
1 review
0 helpful votes
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Dear Macy M,

I wanted to take a moment to express my heartfelt gratitude for your outstanding support on Freelancer.com. Your assistance has been invaluable, and your dedication to helping me resolve my issues has not gone unnoticed.

Your professionalism and prompt responses have made my experience on the platform smoother and more enjoyable. I truly appreciate your expertise and the exceptional service you provided.

Once again, thank you for going above and beyond to assist me. Your commitment to customer satisfaction is commendable, and it's a pleasure working with someone as knowledgeable and helpful as you.

Sincerely

Date of experience: October 29, 2023