Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

CD
1 review
0 helpful votes
Follow Katozi W.
Unfollow Katozi W.
Share Review
Report Review

You help me alot
November 20, 2023

My experience IS better that it used to be on this website.

Date of experience: November 19, 2023
Sri Lanka
1 review
0 helpful votes
Follow Fathima Z.
Unfollow Fathima Z.
Share Review
Report Review

Preferred Freelancer
November 20, 2023

Thank you for the kind help. He explain about my doubt. I love his quick response.

Date of experience: November 19, 2023
Indonesia
1 review
0 helpful votes
Follow Dinni W.
Unfollow Dinni W.
Share Review
Report Review

Membership
November 20, 2023

I was very helped, and their response was very fast.
Thank you,

Date of experience: November 19, 2023
Philippines
1 review
0 helpful votes
Follow Kathleen Diann X.
Unfollow Kathleen Diann X.
Share Review
Report Review

Refund
November 19, 2023

My refund takes so long so I ask for assistance, the chat intake is very helpful and I love how he assure me that my refund will reflect in one of these coming days.

Date of experience: November 19, 2023
Germany
1 review
0 helpful votes
Follow Adel D.
Unfollow Adel D.
Share Review
Report Review

100/10 Rating
November 19, 2023

Magenta S. Solved my issue very quickly and without any complications.

Date of experience: November 19, 2023
MD
1 review
0 helpful votes
Follow Constantin M.
Unfollow Constantin M.
Share Review
Report Review

Jayce L. Good Support
November 18, 2023

Very nice experience, thanks for support for my 3 questions.

Date of experience: November 18, 2023
Bulgaria
1 review
0 helpful votes
Follow Stanislav U.
Unfollow Stanislav U.
Share Review
Report Review

Productive feed
November 18, 2023

I am satisfied with the fast and correct answer I had, so thank you.

Date of experience: November 17, 2023
India
1 review
0 helpful votes
Follow Prahalad J.
Unfollow Prahalad J.
Share Review
Report Review

Excellent support by Joyce L
November 17, 2023

Joyce L did an excellent
I wanted to share my appreciation for the fantastic customer care tech support I recently received. The representative was not only knowledgeable but also incredibly patient and resolved my issue with efficiency. The quick response time and genuine dedication to customer satisfaction were impressive. Thanks for making a potentially frustrating situation a breeze!

Date of experience: November 17, 2023
AE
1 review
0 helpful votes
Follow Abdulla A.
Unfollow Abdulla A.
Share Review
Report Review

Helpful
November 17, 2023

Unfailingly supportive and incredibly attentive, they consistently went above and beyond. Their patience and expertise shone through every interaction, making complex issues manageable and less intimidating. Their assistance was not just helpful but invaluable, truly making a difference with their dedication and kindness

Date of experience: November 17, 2023
GB
1 review
0 helpful votes
Follow Ankush C.
Unfollow Ankush C.
Share Review
Report Review

Great Job
November 17, 2023

The expertise exhibited by the Freelancer staff was truly impressive. It was evident that they possessed a deep understanding of the project requirements and were able to offer valuable insights and suggestions. Their knowledge and skills greatly contributed to the success of the project.

Date of experience: November 17, 2023
India
1 review
0 helpful votes
Follow Gaurav H.
Unfollow Gaurav H.
Share Review
Report Review

Jayce is simply the best.
November 17, 2023

He understood the client's problem really well and he solved my problem. He is the Boss. I wish him all the best in the life.

Best Regards,
Gaurav Chaudhary

Date of experience: November 17, 2023
Ethiopia
1 review
0 helpful votes
Follow Nesredin D.
Unfollow Nesredin D.
Share Review
Report Review

Verfication
November 17, 2023

He addressed the my question very respectfully and he understood my problem very quickly. Than he gave me fast and clear response by making the necessary contact with the verification department

Date of experience: November 16, 2023
Philippines
1 review
0 helpful votes
Follow Ross Daryl F.
Unfollow Ross Daryl F.
Share Review
Report Review

Aleck was incredibly helpful and knowledgeable of the problem and possible solutions. He responds quickly in a professional manner. I truly appreciate Aleck's help in my KYC verification process! Thank you!

Date of experience: November 16, 2023
Canada
1 review
0 helpful votes
Follow Sidra O.
Unfollow Sidra O.
Share Review
Report Review

Embedded programming for leading Microcontrollers
November 16, 2023
Updated review

Vusumuzi knows well what he is doing, and it's hard to find someone expert in multidisciplinary domains such as security techniques, firmware, embedded system programming across IDEs, microcontrollers, and use cases. He can be your one-person team. You can also rely on his reports, which are well documented and supported by all possible reasonings. You won't even have to motivate or question him to improve the results. He is open to all revisions, queries and changes as the project progresses.

Date of experience: November 16, 2023

Feedback and Suggestions
November 15, 2023
Previous review

It was quick, smooth and helpful. Within two minutes, I had my issues resolved. Thank you

Date of experience: November 15, 2023
Greece
1 review
0 helpful votes
Follow Panagiotis M.
Unfollow Panagiotis M.
Share Review
Report Review

Excellent support
November 16, 2023

Immediate solution to my problem by the agent Allie A.

Date of experience: November 16, 2023
India
1 review
0 helpful votes
Follow Atharva I.
Unfollow Atharva I.
Share Review
Report Review

Thanks for the Help Allie
November 16, 2023

Was quick to understand the problem, satisfied with the assurance from freelancer support

Date of experience: November 15, 2023
Indonesia
1 review
0 helpful votes
Follow Ronsi G.
Unfollow Ronsi G.
Share Review
Report Review

Very helpful
November 16, 2023

Fast response, straight forward to the problem and fast resolved issue.

Date of experience: November 15, 2023
Serbia
1 review
0 helpful votes
Follow Matija X.
Unfollow Matija X.
Share Review
Report Review

Kind regards to Jewel
November 16, 2023
Updated review

I contacted to Jewel about payment of the project.
She guided me kindly and let me know the solution.
Very kind supporter.

Thanks again.

Date of experience: November 15, 2023

Thanks for Magenta
November 14, 2023
Previous review

I attached my Resume file by mistake on chat room.
So I contacted Magenta and asked to remove it.
She understood that it was my mistake and kindly helped me.
Very kind Agent.

Thanks, Magenta.

Date of experience: November 13, 2023
New Jersey
1 review
0 helpful votes
Follow zening U.
Unfollow zening U.
Share Review
Report Review

Very helpful support
November 15, 2023

I had an issue submitting te bid on freelancer, the support team helped.

Date of experience: November 15, 2023
Malaysia
1 review
0 helpful votes
Follow Nisa C.
Unfollow Nisa C.
Share Review
Report Review

Live chat by Allie A.
November 15, 2023

Glad to get her as my assistant. Very fast responded and helpful for someone who are student like me :)

Date of experience: November 15, 2023