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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Pretty good platform for work
December 19, 2023

Pretty good platform for work sometimes support service feels so bad no one reply, Live chat not working properly and tickets get solved without doing problem solved, This platform need to improve Freelancer support system.

Date of experience: November 23, 2023
Bangladesh
1 review
0 helpful votes
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I would like to say it's a good and best process to verify authentic freelancers who actually work on this platform. I am really glad and thankful to the freelancer support team.

Date of experience: November 23, 2023
Qatar
1 review
0 helpful votes
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I am very happy to work here, and I am referring others to join this marketplace.And special thanks to Mr. Jonny for interviewing me for the Rising Star badge. He is a very professional and communicative staff member.

Date of experience: November 22, 2023
California
2 reviews
1 helpful vote
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I contacted support today with a concern I had and chatted with Aleck. He was very helpful and handled my issue quickly. (It was a personal concern, so I'm not going to go into details.)

Date of experience: November 22, 2023
Chile
1 review
0 helpful votes
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Magenta was the best
November 23, 2023

I loved how empathetic she was, I had a difficult day and she was very professional in handling the situation.

Date of experience: November 22, 2023
India
1 review
0 helpful votes
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Friend account hacked
November 22, 2023
Updated review

Good communication and support my friend problems and also give a good solution

Date of experience: November 22, 2023

Good communication
November 17, 2023
Previous review

Great work by freelancer team and provide good solutions

Date of experience: November 17, 2023
Bangladesh
1 review
0 helpful votes
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5 star review
November 22, 2023

He is very good. He helped me understand my questions better.

Date of experience: November 21, 2023
Indonesia
1 review
0 helpful votes
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Thank you so much. It was very helpful.
November 22, 2023

Thank you so much. It was very helpful. Very informative.

Date of experience: November 21, 2023
Louisiana
1 review
0 helpful votes
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Extremely helpful
November 22, 2023

I contacted support for assistance with a membership issue and my support agent Macy M. Was highly helpful!

Date of experience: November 21, 2023
VE
1 review
0 helpful votes
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Excelente soporte tecnico
November 22, 2023

Mi requerimiento fue atendido de manera rápida y eficiente

Date of experience: November 21, 2023
Alabama
1 review
0 helpful votes
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He is awesome
November 21, 2023

I wanted to help me regarding one of my email. He make me understand. Thanks

Date of experience: November 21, 2023
Qatar
1 review
0 helpful votes
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This website is a scam
December 17, 2023

I deposited an amount and after a freelancer i hired couldn't deliver the job, the amount was refunded to my account. However there was no way to get it out, it was just stuck in there for good. It is a scam, be careful

Date of experience: November 21, 2023
Bangladesh
1 review
0 helpful votes
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Great
November 21, 2023

My name is Saifur Rahman, I have of experience in front-end and back-end, Digital Marketing using. I have skills in Digital Marketing, Lead Generation, and SEO. For the last 1 year, I have been working as a part-time individual freelancer.
Thank you

Date of experience: November 21, 2023
DO
1 review
0 helpful votes
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Freelancer Plus Interview
November 21, 2023

This was a well-run interview. The questions were clear and the interviewer provided clear and helpful information.

Date of experience: November 20, 2023
Michigan
1 review
0 helpful votes
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Verification: Easy, clear and helpful
November 21, 2023

I was contacted by Chelsea V. and explained to step clearly and on time how to obtain the verification. During the interview, she listened and asked great questions, and even suggested me how to improve my profile. Recommended 1000%

Date of experience: November 20, 2023
Colorado
1 review
0 helpful votes
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Becoming Verified with Chelsea V.
November 20, 2023

It was a pleasure working to answer the verification questions with Chelsea today. She was very kind, patient, helpful, and knowedgeable during the entire process.

Date of experience: November 20, 2023
Pakistan
1 review
0 helpful votes
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Exceptional Customer Support Experience with Aleck
November 20, 2023
Updated review

One of the most notable aspects of Aleck's support was her prompt responsiveness. It's evident that she values the time of the users he assists, as he addressed my queries and concerns with impressive speed. Her quick and accurate responses demonstrated a deep understanding of the subject matter and a commitment to providing efficient support.

Date of experience: November 20, 2023

Great working with freelancer
November 18, 2023
Previous review

I had a great experience working with Freelancer. The platform provided a diverse range of opportunities and allowed me to connect with clients from around the world. The interface is user-friendly, making it easy to navigate through projects and communicate with clients. Payments were processed smoothly, and the support team was responsive when needed. Overall, it was a positive and rewarding experience working on Freelancer, and I look forward to more opportunities on the platform.

Date of experience: November 18, 2023
Romania
1 review
0 helpful votes
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Verified Badge
November 20, 2023

I was interviewed by Russel, and the whole experience was friendly and professional! He took the time answering my questions when I didn't understand certain things, and the video interview was a pleasant experience also!

Date of experience: November 20, 2023
Philippines
1 review
0 helpful votes
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Great Service and Support
November 20, 2023

Jewel resolve my problem right away and give sanction to the client who posted fake projects in the site

Date of experience: November 19, 2023
California
1 review
0 helpful votes
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Great Help
November 20, 2023

She was great help. She answered every question I had

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Date of experience: November 19, 2023