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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Magenta S. Guided me with my concerns in a timely manner.

Date of experience: November 27, 2023
Oklahoma
1 review
0 helpful votes
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I am truly impressed by Chelsea's exceptional service and professionalism. I want to express my gratitude by submitting a positive survey and providing feedback. Chelsea's commitment to excellence has made my experience on Freelancer remarkable.

I was particularly impressed with Chelsea's thorough approach in assessing my capabilities. She asked a range of questions, from basic to advanced, demonstrating a genuine interest in understanding my skills and expertise. This attention to detail not only showcased Chelsea's commitment but also emphasized the company's dedication to bringing in knowledgeable individuals. It's evident that they care deeply about the platform and are committed to ensuring a high standard of expertise among their associates.

Date of experience: November 27, 2023
Panama
1 review
0 helpful votes
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Assistance From Freelancer Staff
November 28, 2023

The interviewer was very courteous, clear and concise in the information requested.

Date of experience: November 27, 2023
Tunisia
1 review
0 helpful votes
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Exceptional service! Criselda R was not only kind but impressively quick in responding to my queries. Her responses were straight to the point, making the entire process smooth and efficient. Truly appreciate the outstanding support!

Date of experience: November 27, 2023
Pakistan
1 review
0 helpful votes
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Good Service
November 26, 2023

Allie A. Helped me a lot. She was helping me with the card authentication process.

Date of experience: November 26, 2023
Colorado
1 review
0 helpful votes
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Satisfied with Customer Service
November 26, 2023

I had an issue with one of my clients being unresponsive, but Aleck, my Freelancer customer service agent, resolved my issue right away. This recent experience with Freelancer customer service was a very positive one for me.

Date of experience: November 25, 2023
Belgium
1 review
0 helpful votes
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Perfect
November 25, 2023

All good, it did the work. First response was slow but when he decided to take the project the communication was good

Date of experience: November 25, 2023
Ethiopia
1 review
0 helpful votes
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Allie A
November 25, 2023

It is really good experience. Fast response and have understanding in addition good understanding

Date of experience: November 24, 2023
Bangladesh
1 review
0 helpful votes
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Customer service
November 25, 2023

Rapid and awesome. Macy M. Is a talented customer service provider.

Date of experience: November 24, 2023
Australia
1 review
0 helpful votes
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Great!
November 25, 2023

Macy M was quick at sorting my issue. Give her a raise.

Date of experience: November 24, 2023
Nigeria
1 review
0 helpful votes
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My verified interview experience
November 24, 2023

It was a relaxed and wonderful interview, the interviewer was polite and nice.

Date of experience: November 24, 2023
Pakistan
1 review
0 helpful votes
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Virtuous Experience
November 24, 2023

I had a virtuous experience with Criselda R. While using live chat support. She provided me with excellent assistance and was very helpful throughout our conversation.

Date of experience: November 24, 2023
Maryland
1 review
0 helpful votes
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Very professional
November 24, 2023

Very professional. Answer all I need in a very short amount of time.

Date of experience: November 23, 2023
Australia
1 review
0 helpful votes
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Magenta S. Is great!
November 24, 2023
Updated review

Helpful and considerate. Thank you Magenta for your help.

Date of experience: November 23, 2023

Great support person.
November 23, 2023
Previous review

This is the first time I have felt that Freelance support was helpful. Thank you Magenta S. For your patience and follow-through.

Date of experience: November 22, 2023
India
1 review
0 helpful votes
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It's a good conversion with Chelsea V.
November 24, 2023

It feels good to talk with Chelsea. She was very polite and helpful with the information regarding the platform.

Date of experience: November 23, 2023
Egypt
1 review
0 helpful votes
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The agent name is Magenta S. The service was exceptional and he helped me as I needed

Date of experience: November 23, 2023
Australia
1 review
0 helpful votes
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Macy M. Is the best
November 24, 2023

She sorted out my issues and helped me so much. Thank you Macy M.

Date of experience: November 23, 2023
Poland
1 review
0 helpful votes
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One of the best live support teams!
November 23, 2023

Support is very important for a customer, and if you bumped into a ticket system with an answer within 3-5 business days - you know what I mean :) In comparison to the others, Freelancer's support is easy to collaborate, reliable, and really fast! Thank you!

Date of experience: November 23, 2023
Saudi Arabia
1 review
0 helpful votes
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Excellent experience
November 23, 2023

It was good and helpful.interviewer ask questions' very clearly and repeat when i did not understand and she was very helpful during interview

Date of experience: November 23, 2023
Cameroon
1 review
0 helpful votes
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Great assistance
November 23, 2023

The assistance of Mr Andrei M. Was fast, and efficient.

Date of experience: November 23, 2023