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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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It was a great communication
November 30, 2023

It just planned to have 10 min interview but it took 20 min as the conversation was nice and sweet. Great experience. Sorted everything in a professional manner.

Date of experience: November 30, 2023
Saudi Arabia
1 review
0 helpful votes
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Pleasant meeting
November 30, 2023

It my was pleasure to have an wonderful meeting with Russell and an wonderful experience.

Date of experience: November 29, 2023
India
1 review
0 helpful votes
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Freelancer Verification Process
November 30, 2023

Chelsea V. is an excellent assistant. Process was smooth and we are having good communication and skill testing

Date of experience: November 29, 2023
Pakistan
1 review
0 helpful votes
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Chat support
November 30, 2023

Timely and good chat support I got to know today that they provide 24/7 chat support

Date of experience: November 29, 2023
Canada
1 review
0 helpful votes
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Interview
November 30, 2023

Chelsea made the interview experience simple and straight. She explained about the verification fee and terms.

Date of experience: November 29, 2023
Pakistan
1 review
0 helpful votes
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Excellent
November 30, 2023

I recently had the pleasure of interviewing with a staff member on Freelancer, and my experience was excellent. The staff member was highly professional, knowledgeable, and courteous. They provided clear and thorough information about the project requirements and the Freelancer platform. Their approach was friendly, engaging, and respectful, which made the interview process smooth and enjoyable.

Date of experience: November 29, 2023
Singapore
1 review
0 helpful votes
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Positive Allie
November 29, 2023

My helper in costumer support team was Allie A. Who calmly guided me to solve my issue and her positive attitude was a real relief for me.

Date of experience: November 29, 2023
Colombia
1 review
0 helpful votes
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Darra's support
November 29, 2023

Very fast and efficient, just lovely
Wish every support assistant would provide such good service

Date of experience: November 28, 2023
Cameroon
1 review
0 helpful votes
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Macy help about Chrome notifications
November 29, 2023

I'm Fabrice. I struggled for a long time before contacting here, and I got it working. She was responsive and answered my questions as we were heading towards my happy solution. I enjoyed discussing with her

Date of experience: November 28, 2023
Japan
1 review
0 helpful votes
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Great Experinece
November 29, 2023

It was a smooth process to acquire the preferred freelance badge, and all staff members helped me. I am truly amazed to have achieved the badge.

Date of experience: November 28, 2023
Canada
1 review
0 helpful votes
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Feedback for freelancer verify session
November 29, 2023

It was a nice session, I did not expect to face questions about my skills but It is brought to my mind that the verified freelancer is worst it

Date of experience: November 28, 2023
Qatar
1 review
0 helpful votes
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The support agent took the time to hear out my grievances and assured me to do their best in getting my refund for work not done by the freelancer in question

Date of experience: November 28, 2023
Egypt
1 review
0 helpful votes
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Chelsea is an amazing and cooperative one, i recommend her as a support all times,

Date of experience: November 28, 2023
Lebanon
1 review
0 helpful votes
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Amazing. Thank you!
November 28, 2023

Mr. Jonny is very professional, he described every detail about the Preferred Freelancer Program, the rules, the benefits of joining, and how to get the most out of it!
If you want to be a successful freelancer, freelancer.com is the best choice!

Date of experience: November 28, 2023
California
2 reviews
0 helpful votes
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Someone transferred $102.60 from my PayPal account to you. I have not used this service in over five years.

Date of experience: November 28, 2023
Bangladesh
1 review
0 helpful votes
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Had a great experience with Russell, a verified freelancer staff. Professional, skilled, and reliable. Excellent communication and attention to detail. Highly recommend!

Date of experience: November 28, 2023
Egypt
1 review
1 helpful vote
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Getting the verified badge
November 28, 2023

It was a great experience talking directly with one of the freelancer team. I was worried about this interview as I'm a new to this website. My interviewer,@Russell V. was a great person, kind and patient, asked very simple questions and guided me well. Any finally he gave me my badge which I hope it will help me making my future on freelancer. Thank you very *******@Russell V. Thank you all freelancer support team.

Date of experience: November 28, 2023
Singapore
1 review
0 helpful votes
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Helpful in cancelling a subscription
November 28, 2023

Andrei M. Was helpful when cancelling a subscription that was mistakenly made. The concern was resolved immediately.

Date of experience: November 28, 2023
Romania
1 review
0 helpful votes
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Verified Freelancer Program
November 28, 2023

I did the interview with Chelsea. Everything went perfectly. I appreciate that he understood my requirements and that I could not speak at that moment and that he accepted to speak in writing.

Date of experience: November 28, 2023
Brazil
1 review
0 helpful votes
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Prompt Help for Card Authentication
November 28, 2023

I had an issue with credit card authentication on freelancer.com
I can solve the issue with help of Jewel within a short time.

Date of experience: November 27, 2023