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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Fast response
November 15, 2023

Fast response, quickly able to solve the issue and good communication skills

Date of experience: November 15, 2023
Australia
1 review
0 helpful votes
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Great experience
November 14, 2023

I needed some help with changing a contest title. Darra was very helpful and made the change straight away.

Date of experience: November 14, 2023
Canada
1 review
0 helpful votes
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Was very helpful.
November 14, 2023

Was quick to respond and finish the request as requested. Was very understanding and had a good respond time.

Date of experience: November 14, 2023
Indonesia
1 review
0 helpful votes
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Understandable
November 14, 2023

The account verification interview on the freelancer platform was a seamless and professional process. Scheduling was flexible, and the video call started promptly with a friendly introduction. The interviewer displayed a deep understanding of my field, asking insightful questions that allowed me to showcase my skills and past projects. Clear explanations about the account verification process and platform policies conveyed a commitment to security and professionalism. Overall, the experience was positive, instilling confidence and anticipation for engaging in rewarding freelance opportunities on the site.

Date of experience: November 14, 2023
Poland
1 review
0 helpful votes
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Freelancer Verified program interview
November 14, 2023

Thanks to Russell V. for the great Verified program interview!

Date of experience: November 14, 2023
Indonesia
1 review
0 helpful votes
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I am a new member of freelancer, and I am still confused about withdrawing money for the first time. But I've tried again, hopefully this time it works.

Date of experience: November 14, 2023
India
1 review
0 helpful votes
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No proper solution
December 9, 2023

For this chat reply I would have read the FAQ itself. For replying answers from FAQ there is no need of assistant

Date of experience: November 13, 2023
Mexico
1 review
0 helpful votes
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Buen trabajo y buena informacion
November 14, 2023

Me informaron y me dieron atención rápida y con mucho respeto, me van a confirmar cuando el numero anterior esté desvinculado / They informed me and gave me quick and respectful attention. They will confirm when the previous number is unlinked.

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Date of experience: November 13, 2023
Pakistan
1 review
0 helpful votes
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Card authentication problem
November 14, 2023

Very nice and very well guide i want to get their help future to

Date of experience: November 13, 2023
Pakistan
1 review
0 helpful votes
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Criselda is doing a wonderful job
November 13, 2023

Criselda provided exceptional support. Her responsiveness, professionalism, and willingness to assist made my experience on the platform highly positive. I would highly recommend them to others seeking support.

Date of experience: November 13, 2023
Turkiye
1 review
0 helpful votes
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They only work for their own customers, and when freelancers working on the site don't get paid the agreed amount, they blame the worker. In short, instead of helping, they victimize people working as freelancers. Be aware that this kind of site is fraudulent before you sign up; you won't get your money, and your time will be wasted. All they say is this: you should have checked the customer's profile, in short, they deceive workers with verified customers and don't pay them. Please be very careful with this site, don't waste your time signing up for nothing. For days, they have been just saying that it is in process and I need to wait, they do nothing else. In the end, all they say is that I should have checked the customer's profile.

Date of experience: November 13, 2023
Spain
1 review
0 helpful votes
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New verified program
November 13, 2023

Thank you for the assistance with the new verified program.

Date of experience: November 13, 2023
Pakistan
1 review
0 helpful votes
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I have 6 years old account and it was very bad that I was not using it, now I am starting with new spark and like to work as a fultime freelancer.
And thank especially Russell V. for assisting and urging me to get verified, which I had no mind for.
Thanks freelancer.com for providing us very amazing palateform to hunt the Job.
Regards
Hamid Iqbal

Date of experience: November 13, 2023
South Africa
1 review
0 helpful votes
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Patient
November 12, 2023

Allie offered great customer service. She was patient, helpful and informative

Date of experience: November 12, 2023
Bahrain
1 review
0 helpful votes
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I never got anywhere with the numerous bids on jobs, but I will say they have amazing customer support! I do have to hold a decent amount of respect for any company that has great customer support.

Date of experience: November 11, 2023
Saudi Arabia
1 review
0 helpful votes
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Amazing
November 12, 2023

He understands you well and does what you need. I highly recommend him

Date of experience: November 11, 2023
South Africa
1 review
0 helpful votes
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I had a chat with Aleck M earlier and not only was my query sorted in record time, I left the chat feeling much more at ease and assured of the fact that the Freelancer.com support staff know their stuff and treat (even brand new) freelancers with respect and kindness. Thanks so much, Aleck!

Date of experience: November 11, 2023
Nigeria
1 review
0 helpful votes
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Criselda was Helpful
November 11, 2023

It took less time to resolve my issue than i anticipated

Date of experience: November 11, 2023
Pakistan
1 review
0 helpful votes
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Confirmation
November 11, 2023
Updated review

Hope D is very cooperative and helpful. He is very knowledgeable Thank You once again keep it up and help freelancer like that you did.

Date of experience: November 11, 2023

Supprtive
October 31, 2023
Previous review

Criselda R is very kind and supportive he listen my problem and suggest me a lot of thing and assured me to solve my issue.

Date of experience: October 30, 2023

Help
October 15, 2023
Previous review

Charis Y is very supportive and cooperative and help me a lot to solve my issue

Date of experience: October 15, 2023
Australia
1 review
0 helpful votes
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Deleted account
November 18, 2023

Informed me how it works and what I had to do to get a new account. However I am a bit mifted that I had to set up a new account with a different email address. Thought that these days with the technology available all I would need to do is change my username and password.
Considering no one else would have the same email address. Telecommunications companies would not allow it.

Date of experience: November 11, 2023