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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Best with freelancer.
December 27, 2023

As a web developer with several years of experience, my experience with Freelancer.com has been overwhelmingly positive. The platform provides a wide range of opportunities to connect with clients from all over the world, allowing me to expand my client base and take on more projects. The user-friendly interface and intuitive project management tools make it easy to communicate with clients, track progress, and deliver high-quality work. The site's escrow system also provides peace of mind, ensuring that payments are securely held until the project is completed to the client's satisfaction. Overall, I would highly recommend Freelancer.com to any web developer looking to grow their business and find new clients.

Date of experience: December 26, 2023
Croatia
1 review
0 helpful votes
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Chelsea is amazing
December 26, 2023

Experience was excellent, so professional and friendly. I have more trust in working with Freelancer than before.

Date of experience: December 26, 2023
Pakistan
1 review
0 helpful votes
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Withdraw Money
December 26, 2023

I relay like their because the response time is very quick.

Date of experience: December 26, 2023
Viet Nam
1 review
0 helpful votes
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Great experience
December 26, 2023

Answer all the problems I concerns, very polite and quick response

Date of experience: December 25, 2023
Bangladesh
1 review
0 helpful votes
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Outstanding
December 25, 2023

Freelancer support team are very supportive. This is my first time withdrawal that's why i was little confused what to do or what not to do. But in each and every step Freelancer Support team guided me. Thank you very much Freelancer Support Team and Happy Holiday.

Date of experience: December 25, 2023
Bangladesh
1 review
0 helpful votes
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Good Service
December 24, 2023

I was good experience. I am very happy for this service. He was very helpful.

Date of experience: December 24, 2023
India
1 review
0 helpful votes
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My corporate account migration
December 24, 2023

Lyndon S. (Freelancer Support) Person helped my greatly to fix my corporate account.

Date of experience: December 23, 2023
Bangladesh
1 review
0 helpful votes
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Very helpful
December 24, 2023

It was a very smooth experience. Darra R. Understood my problem and solved it. Also gave me advices how to move forward so that things like this do not happen again.

It was really helpful and my problems were resolved too.

Date of experience: December 23, 2023
Turkiye
1 review
0 helpful votes
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Identity verification
December 23, 2023

My request was answered very quickly, thank you freelancer support team

Kind Regards

Date of experience: December 23, 2023
India
1 review
0 helpful votes
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Great Experience.
December 23, 2023

Its was great video call meeting with Chelsea V. She is Professional and ask every right question during this meeting. I am very satisfied. Thanks

Date of experience: December 23, 2023
Turkiye
1 review
0 helpful votes
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Polite Conversation
December 23, 2023

I had a polite, clear and understandable conversation.

Date of experience: December 22, 2023
Japan
1 review
0 helpful votes
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Verified by Freelancer staff
December 23, 2023

Thank you for the opportunity and trust for giving me Verified badge. Chelsea is a super encouraging person. Very professional with great communication.

Highly recommend!

Date of experience: December 22, 2023
Malaysia
1 review
0 helpful votes
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Refund for no usage
December 23, 2023

Thanks to jewel, i've got my refund back. I've havent use my freelancer account for months and suddenly i received deduction from the account. I've requested for a refund and jewel help me throughout the process

Date of experience: December 22, 2023
Florida
1 review
0 helpful votes
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Quick answer
December 22, 2023

He gave quick answer and easy to understand. I got good experience.

Date of experience: December 22, 2023
Bangladesh
1 review
0 helpful votes
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1. Video Editing through (Adobe Premier, Adobe Aftereffect)
2.2D Animation, Composition, and Visualisation through (Adobe PhotoShop, Adobe Illustrator and
Adobe After Effect)
3.3D Modelling, Texturing, Animation, and Rendering through ( Cinema 4D, 3D Max, Realflow)
4. Game Design and Modelling through (Cinema 4D, 3D Max)
5. Television Commercial, Social Media, Like Facebook, Instagram, and other Ads for Special Brand/ Product

Date of experience: December 21, 2023
GB
1 review
0 helpful votes
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I asked her to delete some files which I sent by mistake, which she did. It made me realise that you, Freelance, Have access to all my files, too, So there is nothing private. So, I asked if I could have an NDA with you, and she politely said no. I would give her five stars, but the review is not about her. It is about my experience with Freelancer. So the score should not be a reflection on her but on your policy-making.

This means that for a project for which I have signed an NDA, I can not use this platform. She informed me of the NDA between me and the gig, but that was not the point as I knew about that. She clearly does not have the authority to change the policy. So, I thought I would mention it here.

Date of experience: December 21, 2023
Nigeria
1 review
0 helpful votes
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Video Interview with Russell V.
December 21, 2023

Russell was very pleasant and patient during the interview, I was able to answer the questions to the best of my knowledge.

Date of experience: December 21, 2023
Japan
1 review
0 helpful votes
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Freelancer verification
December 21, 2023

Russell V. tested the candidate carefully with patience. The test went pretty well, and able to verify the correct candidate.

Date of experience: December 21, 2023
Nigeria
1 review
0 helpful votes
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Jayce L help rectify my account issue
December 21, 2023

I had a great chat with Jayce, very helpful.

My account is fine now and i can start bidding for jobs.

Date of experience: December 21, 2023
India
1 review
0 helpful votes
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Verified Freelancer Process
December 21, 2023

Chelsea was very polite, I was really pleased to talk to her

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Date of experience: December 20, 2023