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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Malaysia
1 review
0 helpful votes
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Excellent Service!
December 21, 2023

Thank you for your prompt response and for verifying the details to ensure the safety of the profiles for all businesses and users. Additionally, I am eager to develop both my career and business within the platform.

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Date of experience: December 20, 2023
Indonesia
1 review
0 helpful votes
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I would like to express my gratitude to Darra for providing outstanding assistance. Darra's support was truly invaluable, as they not only responded promptly but also offered excellent solutions to my queries. Their level of professionalism and dedication to helping customers is commendable. I appreciate Darra's commitment to delivering top-notch service. Thank you once again, Darra, for making my experience a positive one. Have a fantastic day! GOOD JOB FREELANCER TEAM YOU ALL

Date of experience: December 20, 2023
NL
1 review
0 helpful votes
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Good fast support
December 20, 2023

I'm blown away by their exceptional service. The support team was not only highly knowledgeable but also incredibly fast in addressing my concerns.

Date of experience: December 20, 2023
Turkiye
1 review
0 helpful votes
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Excellent Interactive Exchange
December 20, 2023

Russell V. was a pleasure to interact with. Smart approach and to-the-point questions.

Date of experience: December 20, 2023
Canada
1 review
0 helpful votes
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Verification Process
December 20, 2023

It was unexpectedly thorough. It felt like a technical interview instead of a simple identity verification. But altogether a good process, as it helps make sure the freelancer is actually who they claim to be.

Date of experience: December 20, 2023
Viet Nam
1 review
0 helpful votes
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5 Stars
December 20, 2023

For Andrei M. (Freelancer Support), he's do a great job for supporting me to solve-problem.

Date of experience: December 20, 2023
Romania
1 review
0 helpful votes
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GREAT
December 20, 2023

He answered all my questions quickly, very politely

Date of experience: December 19, 2023
India
1 review
0 helpful votes
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Very kind person and supportive
December 20, 2023

Criselda resolved all my queries and helped me to resolve my queries as she is very supportive and helped me a lot. Thanks...

Date of experience: December 19, 2023
New Jersey
1 review
0 helpful votes
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Great interview!
December 20, 2023

Chelsea is great person, she has a warm voice, very kind. Wish to have a change to meet her.

Thank you so much, Chelsea.

Date of experience: December 19, 2023
Sri Lanka
1 review
0 helpful votes
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Very supportive staff
December 20, 2023

Very supportive and was with me and carefully checked my issues and gave ne best solution.

Date of experience: December 19, 2023
Saudi Arabia
1 review
0 helpful votes
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Great communication
December 19, 2023

It was very great to meet Chelsea V, she provide me with the processes needed as well she gave me a great advice.

Date of experience: December 19, 2023
Austria
1 review
0 helpful votes
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Delete account
December 19, 2023

Professionals, know what to do. It was helpful. Thank you!

Date of experience: December 19, 2023
GQ
1 review
0 helpful votes
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Good
December 19, 2023

Excellent.
Very fast, Very fast
I m happy for this chat

Date of experience: December 18, 2023
BA
1 review
0 helpful votes
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Simple and professional
December 19, 2023

It was easy and on a professional level to speak to Russell V. The questions asked were right.

Date of experience: December 18, 2023
France
1 review
0 helpful votes
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Good interview
December 19, 2023

Good interview with Russel V. All went well. Clear explanations

Date of experience: December 18, 2023
Indonesia
1 review
0 helpful votes
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First Withdrawal Support
December 19, 2023

It's been very nice. The support team is so helpful and the response is so quick.

Date of experience: December 18, 2023
Egypt
1 review
0 helpful votes
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Good experience overall
December 19, 2023

I feel that the experience is good and different from other freelancer sites. I especially liked the direct support service. It is really useful. However, I find it somewhat difficult to complete my identity and payments. The system is very strict and requires many papers.

Date of experience: December 18, 2023
Texas
1 review
0 helpful votes
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Helped When I Needed It
December 19, 2023

I came across a major issue with a nonresponsive freelancer and the Live Chat representative, Magenta, was helpful.

Date of experience: December 18, 2023
Massachusetts
1 review
0 helpful votes
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Question about milestone payments
December 19, 2023

Needing to send a milestone payment to a different designer. Wasn't sure how to navigate to change to a new hire and create a milestone. Chat assistance was very helpful as I made a mistake in sending an additional milestone payment. Able to resolve with designer

Date of experience: December 18, 2023
Australia
1 review
0 helpful votes
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Magenta was able to guide me through a task I had no idea where to start, after a few questions Magenta knew exactly on how resolve this issue

Date of experience: December 18, 2023