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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Excellent communication
December 28, 2023

It was a positive and enjoyable experience engaging with Cheza Verzo. She expressed appreciation for my talents and skills. Throughout the interview process, our communication was characterized by excellence.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Chelsea V.
December 28, 2023

Chelsea V. provided exceptional service during my interaction with her at freelancer.com. Her professionalism and dedication were evident throughout the process. She was extremely helpful, addressing all my concerns and providing clear, concise answers to my questions. Her approachable demeanor made the experience even more pleasant. I am grateful for her assistance and would highly recommend her services to others. Her commitment to customer satisfaction truly sets her apart.

Date of experience: December 27, 2023
India
1 review
0 helpful votes
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Verification Process
December 28, 2023

The Freelancer staff that I was contacted by, Chelsea V, was very helpful and patient. Her explanation for the verification process and guidance throughout the entire call made the experience smooth.

Date of experience: December 27, 2023
Nigeria
1 review
0 helpful votes
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Chelsea V. is professional and great!
December 28, 2023

My communication with Chelsea V. flew naturally. She's got a wonderful personality. Great experience!

Date of experience: December 27, 2023
Colombia
1 review
0 helpful votes
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Excellent support
December 28, 2023

I had some issues while verifying my credit card authentication.
I was struggling and decided to connect with support team.
Macy is very knowledgable and acceptable and he resolved my issue asap.
I highly recommend him.
Thank you

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Humble, Wonderful
December 28, 2023

She guide me properly and explain each and every thing in high professional manner. I'll definitely enrolled in preferred program with her soon.

Date of experience: December 27, 2023
Spain
1 review
0 helpful votes
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Confusión con el pago
December 28, 2023

He tenido una duda sobre un pago y gracias a Darra R. Lo he podido entender rapidamente, es una persona muy amable.
I had a question about a payment and thanks to Darra R. I was able to understand it quickly, she is a very kind person.

Date of experience: December 27, 2023
GB
1 review
0 helpful votes
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Outstanding experience
December 28, 2023

It was a pleasure to have Chelsea V. guide me through the verification process. I really appreciate her help and guidance. Thank you so much!

Date of experience: December 27, 2023
Canada
1 review
0 helpful votes
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Great Job
December 27, 2023

Enjoyed the feedback from Freelancer and am ready to start writing!

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Wonderful Chit Chat
December 27, 2023

Chelsea was very nice. I really enjoyed the whole experience.

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Chat Support Agent
December 27, 2023

It was a good experience for me to chat with the agent and sort out my problems.

Agent Name: Macy M.

Date of experience: December 27, 2023
Argentina
1 review
0 helpful votes
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Gentle
December 27, 2023

Resolved my problem quickly and kindly. And I explained myself clearly

Date of experience: December 27, 2023
Canada
1 review
0 helpful votes
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I asked help for an issue with a freelancer. I fast be taken in charge by a member of the Freelancer's team. He took seriously my situation. Later, someone else gave me advice and the freelancer and me found a solution.

Date of experience: December 27, 2023
Kenya
1 review
0 helpful votes
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Freelancer support team
December 27, 2023
Updated review

The whole experience on live chat was so amazing. Jayce L. Picked up and understood my problem very first. Such an outstanding experience.

Date of experience: December 27, 2023

Freelance support
December 27, 2023
Previous review

The customer support is so amazing. Darra helped me, Very understanding, and kept checking up to see if we were still connected. Live chat is so amazing

Date of experience: December 27, 2023
Pakistan
1 review
0 helpful votes
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Quality Experience
December 27, 2023

It was very good experience with verification call and Chelsea was very cooperative and professional.

Date of experience: December 26, 2023
Pakistan
1 review
0 helpful votes
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Excellent Customer Service
December 27, 2023

I had an excellent experience talking with Jonny about the PFP recruitment process! The onboarding process was smooth and efficient. Your support made everything easy and stress-free. Definitely recommend it!

Date of experience: December 26, 2023
Pakistan
1 review
0 helpful votes
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It was nice talking to Chelsea V. She is a sensible and patient team member on freelancer.
They listen to the conversation, understand it and give the other person a chance to speak However, my language is not perfect There are a lot of barrier differences due to the Asian language...
And without any hesitation, we talked which was very good for me and thanks for Chelsea V. and my experience with you was very awesome Thank you

Date of experience: December 26, 2023
Indonesia
1 review
0 helpful votes
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Rensponsive and Helpful
December 27, 2023

Checking for a contest problem and issues and information about the contest,

Date of experience: December 26, 2023
India
1 review
0 helpful votes
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Nice and Helpful Conversation!
December 27, 2023

It was great and light technical discussion, plus little more information on how Freelancer platform helps verified users in getting quality projects.

Date of experience: December 26, 2023
Argentina
1 review
0 helpful votes
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Excellent service
December 27, 2023

Excellent service,Excellent service, the customer service representative answered my questions quickly and accurately, helping me solve my problem. Thank you

Date of experience: December 26, 2023