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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Freelancer Onboarding with Russel
January 23, 2024

Positive vibes, seamless conversation with Russell V, interview success!

Date of experience: January 23, 2024
India
1 review
0 helpful votes
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Good support
January 23, 2024

The experience was quite good but took time.it has been 20 days since I was satisfied.

Date of experience: January 22, 2024
Algeria
1 review
0 helpful votes
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Very good
January 22, 2024

I was so satisfied when reaching with the freelancer support team

Date of experience: January 22, 2024
Bangladesh
1 review
0 helpful votes
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Card Verify problem
January 22, 2024

I couldn't verify the card. I have been charged several times. I knocked on Freelancer support. A kind man named Macy came to my aid. He explained everything. And said that the money deducted will be returned within two to three working days. Thanks Macy Thanks Freelancer.

Date of experience: January 22, 2024
Italy
1 review
0 helpful votes
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I recently had the pleasure of working with Ramir and Russell on the Freelancer platform, and I am delighted to share my overwhelmingly positive experience. Their outstanding support and service truly set a standard that others should strive to achieve.

From the outset, Ramir and Russell demonstrated a level of courtesy and professionalism that surpassed my expectations. Their responsiveness was impressive, addressing my queries and concerns promptly and effectively. It's clear that they are not just experts in their respective fields but also experts in customer satisfaction.

Ramir's attention to detail and depth of knowledge were evident throughout our collaboration. His willingness to go the extra mile to ensure that I felt supported and informed was truly commendable. Whether it was resolving issues or providing valuable insights, Ramir's commitment to excellence was unmistakable.

Russell, on the other hand, showcased an unparalleled dedication to customer service. His friendly demeanor and approachability made the entire experience enjoyable. Russell consistently demonstrated a proactive attitude, ensuring that any potential challenges were addressed before they could become problems.

Together, Ramir and Russell form an exceptional team that reflects the epitome of professionalism and customer-centricity. Their seamless collaboration and dedication to client satisfaction make them an asset to the Freelancer platform. It's not just about completing tasks; it's about creating a positive and memorable experience for clients, and Ramir and Russell excel in this regard.

In conclusion, I wholeheartedly recommend working with Ramir and Russell for anyone seeking top-notch support and service. Their courtesy, professionalism, and commitment to excellence make them stand out in the competitive world of supporto of freelancing. Kudos to Ramir and Russell for setting the bar high and making my experience on Freelancer truly exceptional!

Date of experience: January 22, 2024
California
1 review
0 helpful votes
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Great service
January 22, 2024

Very very helpful. I had a complicated issue and it was resolved in 5 minutes! Very great work

Date of experience: January 21, 2024
Kenya
1 review
0 helpful votes
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Reopen my account
January 21, 2024

I am very happy for your immediate response. I submitted my request and was assisted within a few hours.

Date of experience: January 21, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer customer support is beyond words. I thought I might never get a refund in my account but after contacting Freelancer Customer Support I got a refund in my account.
Thank you,

Date of experience: January 21, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer Verified
January 21, 2024

Russell V is a very good person he helped me to get the freelancer Verified icon. I am happy with her Communication. Thank You for assisting me.

Date of experience: January 21, 2024
Romania
1 review
0 helpful votes
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Great experience, thank you. Helped me with my problem. Described the freelancer.com proces. How its working. Have a nice day.

Date of experience: January 21, 2024
Nepal
1 review
0 helpful votes
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Great help support and fast service
January 21, 2024

I was a problem withdraw to Skrill long time finally and call support center, great and quickly support to know everything what I want to know

Date of experience: January 20, 2024
Pakistan
1 review
0 helpful votes
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Fund refunding
January 20, 2024

I have really positive experience with your assistance. I will give 10 out of 10

Date of experience: January 19, 2024
Brazil
1 review
0 helpful votes
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Magenta was amazing!
January 20, 2024

Magenta was amazing. I sent a wrong file to a freelancer and I couldn't delete it. I was worried because they had sensitive and banking information, which should not have been sent.

Date of experience: January 19, 2024
Austria
1 review
0 helpful votes
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Friendly, helpful, always a pleasure
January 19, 2024

Friendly, helpful, always a pleasure and my projects are solved too ;)

Date of experience: January 19, 2024
Illinois
1 review
0 helpful votes
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Needed help converting documents
January 19, 2024

Lots of people responded to my request immediately, but ultimately I got what I needed. I think this is a very helpful site. It's a way to cast a broad net to find what you need.

Date of experience: January 19, 2024
MD
1 review
0 helpful votes
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As soon as I applied a verification process, I got a reply from Russell, and had a call with her.
It was correct, intelligent, and very professional meet.
She was very good at explaining about opportunity and possibility during the validations, encouraged my career as a programmer. She knew her IT stuff as well.
And very appreciated validations.
I believe this validation will maintain a good team for our clients at a higher level, increasing our images, and promised futures.
Thank you a l lot, Mrs Russell. 🙂

Date of experience: January 19, 2024
Slovenia
1 review
0 helpful votes
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Very helpful and quick with all the answers. Thank you once again for everything.

Date of experience: January 19, 2024
Argentina
1 review
0 helpful votes
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Allie A
January 19, 2024

I had a problem with the account balance and everything was perfect.

Date of experience: January 19, 2024
Malaysia
1 review
0 helpful votes
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A new experience
January 19, 2024

For me, who had interviewed many different people during my working life, this was a different experience, because I could not see the interviewer's face and it was done remotely.
The strength of this interview was the interviewer's patience and understanding.

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Date of experience: January 18, 2024
Pennsylvania
1 review
0 helpful votes
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Urgent Help
January 19, 2024

It went well, however I'm no further than when I started. I have to wait for a Recruiter to contact me.

Date of experience: January 18, 2024