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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Freelancer support is very great
January 19, 2024

I had a issue in a project & my client has been not active for so many days I couldnt reach him for this issue. So I reached the freelancer support for this issue they provided good support for this issue. "Criselda" from freelancer support helped a lot to get this issue solved.

Date of experience: January 18, 2024
Australia
1 review
0 helpful votes
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Thanks for your help
January 18, 2024

Was a bit slow to start with but got it sorted, cheers.

Date of experience: January 18, 2024
Morocco
1 review
0 helpful votes
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Fast and effective
January 18, 2024

The operator was fast and effective in completing my request

Date of experience: January 18, 2024
Turkiye
1 review
0 helpful votes
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It was clear
January 18, 2024

Thank you for you quick reply. It was very helpful

Date of experience: January 18, 2024
Bangladesh
1 review
0 helpful votes
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This was a good experience to get verify freelancer badge. I have answer all of freelancer staff question. They are very helpful.

Date of experience: January 18, 2024
Spain
2 reviews
0 helpful votes
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Great job
January 18, 2024

Tefoor is top class freelancer. He has a vast knowledge of AI and I look forward to working with him again.

Date of experience: January 17, 2024
Pakistan
1 review
0 helpful votes
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Professional and supportive staff
January 17, 2024

Russell V is very professional and supportive staff member!

Date of experience: January 17, 2024
India
1 review
0 helpful votes
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Nice Platform
January 17, 2024

Very professional bidding portal i used. Professional procedures and genuine clients.

Date of experience: January 16, 2024
Brazil
1 review
0 helpful votes
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Fast, Efficient and Polite
January 17, 2024

I needed help with an card authentication issue. Then I went to chat to Miss Macy M. And in less than 3 minutes the issue was resolved. So glad! Thank You!

Date of experience: January 16, 2024
India
1 review
0 helpful votes
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Very good support by Dahlia M.
January 17, 2024

I discuss my issues with Dahlia M. And she understood everything very well and resolve my all issues.

She has best experience in customer support

Date of experience: January 16, 2024
Bangladesh
1 review
0 helpful votes
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Through you I understood my problem.
January 17, 2024

Thanks sir, through you I can solve my problem. Sir, if you give me some time, I can submit my complete information correctly.

Date of experience: January 16, 2024
South Africa
1 review
0 helpful votes
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100percent the best
February 8, 2024

I am so happy to work with you, because I always enjoy your service and by the way your support always the best

Date of experience: January 16, 2024
Bangladesh
1 review
0 helpful votes
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Freelancer has a great support team! I had a problem with my money taken out of my account because of miscommunication. I have contacted with the freelancer support team the person name is Jayce L she assisted me and was there every step of process is so fast and professional. 5* rating

Date of experience: January 15, 2024
Missouri
1 review
0 helpful votes
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Quick and Easy
January 16, 2024

Very quick and easy support chat. I was able to get my question answered within a minute or two.

Date of experience: January 15, 2024
Pennsylvania
1 review
0 helpful votes
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Review
January 15, 2024

Seemed quick and good. Questions were standard. Russell V.

Date of experience: January 15, 2024
Pakistan
1 review
0 helpful votes
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I'm satisfied
January 14, 2024

Support team is very professional and they always guide me very well

Date of experience: January 14, 2024
Egypt
1 review
0 helpful votes
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Oscar for the worst online support
January 21, 2024
Updated review

Oscar for the worst online support

Bad technical support and does not provide any solutions. Unprofessionalism and inability to understand anything or any problem. They procrastinate on problems that the old support used to solve in minutes, but it is clear that they are procrastinating in order to find something to do and work for. For that reason, you find a problem that only takes a minute and they deport it. Weeks without solutions. There is no clear point of view on anything. The topic is not an insult, but this is just a description. This is the worst technical support I have encountered during my use of the Internet for twenty years on all sites.
There is an employee named (Ariana)
The chat was closed in my face without even asking permission or solving my problem
Although my conversation with her was very polite

Another employee named Ciara
She doesn't understand anything about her job

There are countless examples
These people destroy the site and procrastinate any problem in order to find a justification for their continued existence and obtaining a job and money.
We complained many times and they are the same people despite their incompetence
This indicates that these people exist through intermediary

Date of experience: January 13, 2024

Janessa She should be the head of support
November 18, 2023
Previous review

I have had many bad experiences with support, but jenessa achieved the difficult equation
Clear, professional answers, high politeness and ethics in dealing
This is what we hope for and are looking for. I hope that she will be placed as head of support because she is a professional and knows what she is doing

Date of experience: November 18, 2023
Qatar
1 review
0 helpful votes
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The customer service experience was outstanding. The team efficiently addressed all my queries, demonstrating excellent communication and problem-solving skills. Their prompt and thorough assistance left me thoroughly impressed and satisfied.

Date of experience: January 13, 2024
Egypt
1 review
0 helpful votes
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Good help
January 13, 2024

Criselda help me to understand the steps of contest handover and will help me to reach out the client which didn't respond to me

Date of experience: January 12, 2024
India
1 review
0 helpful votes
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Excellent Work
January 13, 2024

She help to resolve my problem.

She is very good knowledge about freelancer work.

Thanks 👍
Bobby Coder

Date of experience: January 12, 2024