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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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I am using Freelancer since 2 months and found it easy to work on. With Simple process whether it is own profile management or applying on a job.

Date of experience: January 25, 2024
Pakistan
1 review
0 helpful votes
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I found freelancer, a quite amazing platform for a person like me who promotes flexible working schedules.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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Excellent Support
January 26, 2024

Very very supportive and friendly support team. They solved all my problems.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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Satisfactory.
January 25, 2024

The experience was good. The interviewer was cordial and nice to talk to - explained everything properly.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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I received assistance from the Freelancer staff regarding profile verification. Thanks to Miss/Madam Russell V.'s efficient service, I'm genuinely thankful for her prompt and intelligent approach during the verification process. My experience with freelancer team member Russell V. was truly positive. Once again Thank you.

Date of experience: January 25, 2024
India
1 review
0 helpful votes
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Good Support
January 25, 2024

I get solution of my problem quickly. Thank you Macy M for helping me. You're true customer support executive.

Date of experience: January 25, 2024
Australia
1 review
0 helpful votes
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Excellect Experince with Russell V.
January 25, 2024

It was nice talking to Russell V. We have discussed my experience and skills, and how they can help clients on the freelancer platform. Received valuable guidance from Russell V. Thanks for your time. Highly recommended.

Date of experience: January 25, 2024
VE
1 review
0 helpful votes
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Very Excellent!
January 25, 2024

Freelance is a great end-to-end freelancing platform. Specially, the service of support is incredible.
I am very impressed with the service. I will work in Freelancer forever.

Date of experience: January 24, 2024
Portugal
1 review
0 helpful votes
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Helped to solve problem
January 24, 2024

Helped to solve problem
Thank you for your help...

Date of experience: January 24, 2024
France
1 review
0 helpful votes
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Unexpected and real
January 24, 2024

Human, even though I spoke with a random voice in Australia ;)

Date of experience: January 24, 2024
Pakistan
1 review
0 helpful votes
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Wonderful Experience with Allie A
January 24, 2024

I had an issue with my display name and wanted to change it. I then contacted the support team via chat, and Allie A was very great. She assisted me with my issue and sent it to the revelant team to resolve the problem. Thanks

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Date of experience: January 24, 2024
NL
1 review
0 helpful votes
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His knowledge, assertiveness, wealth of information provided and advise greatly helped me make the right choices and informed decision, and have the confidence that I was talking to the right person who could truly understand my frustrating situation.

Date of experience: January 24, 2024
Philippines
1 review
0 helpful votes
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Helped my problems
January 24, 2024

The customer service are helpful and friendly. They helped me to resolve my problems. Once again, thank you! Satisfies customer here.

Date of experience: January 23, 2024
Massachusetts
1 review
0 helpful votes
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Productive, from a newbie perspective
January 23, 2024

Off to a promising start with your recommendation ("Shah K, Pakistan). Not a 5 because my logins to freelander have never worked and I'm not sure whether Shah K is receiving my emails (as replies to his emails to me).

Date of experience: January 23, 2024
Argentina
1 review
0 helpful votes
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Exelent!
January 23, 2024

I received help and was able to solve my problem thanks to Magenta.
I'm very grateful

Date of experience: January 23, 2024
Argentina
1 review
0 helpful votes
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ATENCIÓN
January 23, 2024

Rapida respuesta, solución al problema efectivo y muy buena atención, muchas gracias a todos 🙂

Date of experience: January 23, 2024
India
1 review
0 helpful votes
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Avoid scam
January 23, 2024

Very kindly answer thank you so much macy.You are very trustly answers and how to avoid scam and bissgest thanks to you for to safe me

Date of experience: January 23, 2024
Morocco
1 review
0 helpful votes
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Feedback
January 23, 2024

I just wanted to take a moment to express my sincere gratitude for the outstanding support you have provided. Your prompt and effective assistance has been invaluable and truly appreciated. Thank you for your dedication and excellent service

Date of experience: January 23, 2024
Pakistan
1 review
0 helpful votes
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About Meeting For preferred badge
January 23, 2024

Russell V. asked me questions about my skills and I gave answers. Meeting was smooth and fine and I've passed the test for badge. Thanks

Date of experience: January 23, 2024
Singapore
1 review
0 helpful votes
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Issue resolved
January 23, 2024

Andrei M. Was really helpful in resolving my payment dispute.

Date of experience: January 23, 2024