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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Mobivista I.
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The person is so good, polite & very supportive.
Answers are very good & understandable.

Date of experience: January 29, 2024
Pakistan
1 review
0 helpful votes
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Excellent Service
January 30, 2024

Excellent service, first communication starts in first hours of ticket issue

Date of experience: January 29, 2024
MD
1 review
0 helpful votes
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Great team
January 29, 2024

Russell V. thoroughly and in detail, he explained to me exactly how the 'verified' program works. As a newcomer, this gave me an understanding of how to better proceed in the future.

Date of experience: January 29, 2024
India
1 review
2 helpful votes
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Good Job
January 29, 2024

My experience with Freelancer has been highly positive. It offers a vast platform connecting clients with skilled professionals globally. Navigating the site is straightforward, and its bidding system is efficient. The diverse range of projects available provides excellent opportunities, although competition can be intense. Overall, it's a valuable resource for freelancers.

Date of experience: January 29, 2024
GB
1 review
0 helpful votes
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Charges not authorized
January 29, 2024

Andrei M helped me with my refund request. This person was kind and helpful. The only thing she missed was to indicate how many hours, days or weeks Ive to wait to get the money refunded to mu card. But other than that all okay

Date of experience: January 29, 2024
India
1 review
0 helpful votes
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Great Experience!
January 29, 2024

I had interview with Russell V. It was great experience.

Date of experience: January 29, 2024
Indonesia
1 review
0 helpful votes
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Good staff
January 29, 2024

I have many questions that I believe is good for verified freelancer account

Date of experience: January 29, 2024
Brazil
1 review
0 helpful votes
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Support
January 29, 2024

Prompt and efficient customer service. Issue resolved!

Date of experience: January 29, 2024
South Africa
1 review
0 helpful votes
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Account Suspension Assistance
January 29, 2024

Freelancer.com has the best support staff. They really made sure that I got all the assistance I needed. They reply on time, and their communication is top-notch. I am glad that I can work with the platform.

Date of experience: January 28, 2024
Nigeria
1 review
0 helpful votes
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Hmmm
January 29, 2024

Splendid, Actually nice speaking to him/her. Helped to resolve a lot of concern.

Date of experience: January 28, 2024
Indonesia
1 review
0 helpful votes
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Macy was very helpful and responsive
January 28, 2024

He helped me solve the problem of incorrectly entering the bank number when withdrawing

Date of experience: January 28, 2024
Bangladesh
1 review
0 helpful votes
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Review for Criselda R.
January 28, 2024

Amazing support for me. This person is so kind. I remember this person

Date of experience: January 27, 2024
India
1 review
0 helpful votes
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Best service
January 28, 2024

Best service given by the chat service provider and very polite.

Date of experience: January 27, 2024
Uruguay
1 review
0 helpful votes
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Very nice!
January 28, 2024

Very nice little talk.
Even though my problem was out of the reach of freelancer.com it surely helped me to clear some concerns.

Date of experience: January 27, 2024
Pakistan
1 review
0 helpful votes
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I love this platform
January 27, 2024

I'm very satisfied with the freelancer platform.
And freelancer team very talented and experienced teams

Date of experience: January 27, 2024
India
1 review
0 helpful votes
Follow k N.
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Thank you for all your help and support. I hope this hasn't caused any difficulties with other users. I am truly grateful for the swift assistance.

Date of experience: January 27, 2024
India
1 review
0 helpful votes
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Good Support
January 27, 2024

As per chat you say bidding open but there message in process just see my display message Your project has no proposals yet - freelancers will start bidding soon.
Freelancers will start bidding on your project soon.
Some bids come in fast! Wait a few minutes for higher quality, tailored proposals.

Date of experience: January 26, 2024
Ohio
1 review
0 helpful votes
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I have used Freelancer for the past decade off and on. Out of dozens interviewed for projects I found only "1" that produced good results. I have found most lie through their teeth. I hire one to assist on my WP website with a few changes I needed and he screwed it up so much that I had to have the original non-Freelancer developer restore it which took days. One thing for sure is most Freelancers on this site will screw you if they do not get your project. One sent me a link in Freelancer chat that infected my computer. Luckily my software caught it and isolated the virus soon enough. They will spam your email and phone number to death. I know for a fact as this has happened to me over and over. They will sign your email up for thousands of subscription emails. Your phone will ring at all times of the night and hours. Report this crap to Freelancer support and they do nothing. 99% of the Freelancers LIE about their qualifications. I beg you not to use this site if you know what is good for you. Again, I am speaking as a retired 33 year IT Mgr of one of the largest companies in the world. I will no longer use Freelancer because of the above issues.

Date of experience: January 26, 2024
Austria
1 review
0 helpful votes
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Answers seemed Botlike and did not add to the information I already had.
I once again suggest to add a feature that autoconverts currencies in the WebUI just like you did in the newsletter email that I received.

Date of experience: January 26, 2024

Verification Process was quick and easy
January 1, 2024
Previous review

My only suggestion for improvement would be to add information during KYC process that the expiry date influences when one must re-verify. If it's already explained, I'm sorry for missing that information.
Chelsea was very nice.

Date of experience: January 1, 2024
Belgium
1 review
0 helpful votes
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Friendly and fast help
January 26, 2024

5 stars, I had an issue with a freelancer doing my project. Assistance helped me fast

Date of experience: January 26, 2024