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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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It's a slow process but at the end you help solve my problem, I'm happy that I can work again because my freelancer account is open again

Date of experience: February 2, 2024
Philippines
1 review
0 helpful votes
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Macy M. (Freelancer Support)
February 2, 2024

She is the best support in Freelancer she help me about my problems and I'm satisfied to it.

Date of experience: February 2, 2024
India
1 review
0 helpful votes
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Understanding for user
February 2, 2024

Understanding of Support team towards the case raised by the user are remarkable. I am glad to be back on Freelancer and I am looking forward to start working soon as possible.

Date of experience: February 1, 2024
Massachusetts
1 review
0 helpful votes
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Fast response and good service
February 2, 2024

I asked to change my contest title and it was done right away

Date of experience: February 1, 2024
India
1 review
0 helpful votes
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Quick Response
February 2, 2024

It was great experinse. Support team tried to solve my problem. Thank you so much Darra for your help.

Date of experience: February 1, 2024
Pakistan
1 review
0 helpful votes
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Perfect!
February 1, 2024

I'm delighted to work with Freelancer. My earnings are also good on Freelancer. I hope to stay connected with Freelancer always

Date of experience: February 1, 2024
India
1 review
0 helpful votes
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Great way to handle the freelancer
February 1, 2024

Nice to talk with Freelancer staff, Excellent! Services

Date of experience: February 1, 2024
Bangladesh
1 review
0 helpful votes
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We talked each other for a while ago and it's was purely glad to talk with her. I am really happy to talk with Russell. Thank you so much. Have a great time ahead.

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Date of experience: February 1, 2024
Indonesia
1 review
0 helpful votes
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Fast Assistance
February 1, 2024

I have false input my currency, then I contact support with other section. The assistance (Andrei M.) really helpful and really fast to solve my problem.

Date of experience: February 1, 2024
Maryland
1 review
0 helpful votes
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What to put in my portfolio.
February 1, 2024

Darra sent me a website about how to handle the portfolio section. If it comes through for me, I will give him five stars.

Date of experience: January 31, 2024
Seychelles
1 review
0 helpful votes
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Good support
January 31, 2024

I have some questions about automatical bid in this platform.
Darra is good supporter and I got enough info.
Thank you.

Date of experience: January 31, 2024
Pakistan
1 review
0 helpful votes
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Amazing Experience
January 31, 2024

I'm very satisfied to with Freelance. The Freelance team is very fast for response.

Date of experience: January 31, 2024
Arizona
1 review
0 helpful votes
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My refund
January 31, 2024

They promised to return it to me smoothly, thank you.

Date of experience: January 31, 2024
California
1 review
0 helpful votes
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Darra was polite, efficient and extremely helpful. She made using the chat trouble shooting pleasant.

Date of experience: January 30, 2024
Kenya
1 review
0 helpful votes
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Perfect. I am hopeful and from my positive interaction with the Support personnel that, my issues will be resolved.

Date of experience: January 30, 2024
Brazil
1 review
0 helpful votes
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Too long for the badge.
February 6, 2024

I paid Verified in September, but only had the badge now in January. However, both people who helped me when I complained (Russell and Frank) were very friendly and agile.

Date of experience: January 30, 2024
South Africa
1 review
0 helpful votes
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Jewel, once on the issue resolved the problem immediately.

Date of experience: January 30, 2024
Pakistan
1 review
0 helpful votes
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I spoke with one of their agents for an issue that persisted from last week. His answers and responses literally lightened me up as I felt the issue already being resolved and in the right hands to be taken care of. Keep up the good work.

Date of experience: January 30, 2024
India
1 review
0 helpful votes
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Grateful to working on freelancer
January 30, 2024

I am working on freelancer since 2015 its great platforms to creator and artist like me, Grate support!

Date of experience: January 30, 2024
India
1 review
0 helpful votes
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The person is so good, polite & very supportive.
Answers are very good & understandable.

Date of experience: January 29, 2024