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Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
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There were some over-cuts on the mats, a small chip in the wood on the back of one frame. I selected foam core for the backer with a double mat not realizing that the frame was shallow, and it was too much for the depth of the frame to be properly mounted. The website should tell customers if their selections are too much to properly fit in the frame, and it should not have been done in that way.
I lost my beloved dog Sandy and my grief was indescribable. I wanted to memorialize her images in my office. I had some great Jpeg digital images and wanted them blown up and framed (32" x 24" one of them plus 2 others slightly smaller). They were blown up with great clarity, mounted and framed and hang in my office. I couldn't be any happier with the final product.
The ease of preparing and viewing photo's in the wide array of options was extraordinarily simple. I couldn't have been more pleased with the website.
I have been a happy customer of Frame USA since 2014! Great products! Speedy Shipping! Exceptional Customer Service!
First frame you sent arrived damaged. You sent a replacement. The replacement was even more damaged. You then issued a refund without asking what I wanted to do.
Good. The experience overall was good. The product is of high quality, I believe.
I've always had great customer service. If a frame comes damaged in shipping, it is quickly replaced.
Always as ordered and the frames are the exact measurements.
Company Always checks on your delivery and satisfaction! We will continue using this company for framing our artwork. We do our own framing and the frames are always the exact measurements for the glass we cut and the backings we use!
Fame USA allows for unique mat sizing based on your individual needs. All others require your art to fit prescribed sizes.
The ability to order mats in any size is great.
Always been good fast shipping and customer service.
Website is not very user friendly but custom mat looks good and they responded to communication quickly.
Super easy to navigate website, great prices for quality frames
Service is great. They've stopped having sales though.
I have ordered more than 150 frames from here over the years. Most have been flawless. The rare occurrence of an issue was handled expediently.
We took on this line for our business about a month ago. Already we have ordered many frames. The value is there and we needed a line at this price point! The website is the easiest I've ever used to order. Sign on now!
Was a great experience in general. Quick turn around for my small order too.
Easy ordering, good packaging, and any small problems or damage replaced quickly
Have ordered frames in the past was was pleased with the product.
From the business
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members