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Frame USA

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
173
value
3
shipping
2
quality
842
This company responds to reviews on average within 2 days

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5,440 reviews

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Texas
1 review
0 helpful votes
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Picture frames
October 19, 2022

Came quickly and the frames were perfect. So well packaged.

Date of experience: October 19, 2022
New York
1 review
0 helpful votes
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Frames I ordered
October 18, 2022

Easy to order and exactly what I needed to frame some poster I had. Thanks

Date of experience: October 18, 2022
Indiana
1 review
0 helpful votes
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Needlepoint picture
November 14, 2022

I just described the problem. Wrong size matting and glass instead of plexiglass

Date of experience: October 14, 2022
Kelly A. — Frame USA Rep
over a year old

Hi Laura, good morning. We are so sorry to hear of the recent concerns with your order. Can you contact us at [email protected] with further details so that we can make this right for you? We look forward to assisting!

Colorado
1 review
0 helpful votes
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Great kits
October 14, 2022

I love the ability to customize my frame sizes with these kits. My only complaint is not being able to figure out how to get the hanger tabs to "snap" into place

Date of experience: October 14, 2022
Washington
2 reviews
0 helpful votes
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Always good
October 12, 2022

Your service is always good. It took a little longer to get, but that's OK.

Date of experience: October 11, 2022
California
1 review
0 helpful votes
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Custom Frame
October 12, 2022

Easy process and got a great custom frame for a great price

Date of experience: October 11, 2022
Ohio
1 review
0 helpful votes
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Great Customer Service
October 12, 2022

I was trying to place an online order for some American barnwood frames but the color I wanted wasnt showing as available. I called in and spoke with Lindsey (?) and asked if the item was available. Although she had to call me back to confirm, she held to her word and called me back within the hour that she said she would, and she gave me the information I needed. As a retail owner, I truly do appreciate her looking into the matter instead of just giving me a random answer that didnt resolve my issue at all.

Date of experience: October 11, 2022
Texas
1 review
0 helpful votes
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Good Value Custom frames
October 11, 2022

Got 20x20 custom frames also with a custom mat board. Order was completed in a timely manner and high quality product as usual.

Date of experience: October 10, 2022
New Mexico
1 review
0 helpful votes
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Love the End Result
October 5, 2022

Great options and fun to design, but it would be nice if the site remembered what was entered previously for mat selections for easily comparing different colors, corners, etc.

Date of experience: October 5, 2022
California
1 review
0 helpful votes
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Great frame mat
October 4, 2022

Great mat but shipping bent it slightly
Not too noticeable once in the frame

Date of experience: October 4, 2022
California
1 review
0 helpful votes
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Will shop again!
October 4, 2022

Got exactly what I wanted, in a quick timeframe! Will definitely shop for frames here again.

Date of experience: October 4, 2022
New York
1 review
0 helpful votes
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Great service!
October 4, 2022

Easy to navigate. Good selection. Quality! Godd communication as well. Glass was broken in 1 frame, and a replacement was sent promptly. Thanks!

Date of experience: October 4, 2022
North Dakota
1 review
0 helpful votes
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Substituted frame
October 3, 2022

The original frame I ordered (heavy metal) was out of stock, they suggested an alternate one (black glory metal). I was very happy with the substitution and quality of the product. This was the first time I had ordered from this company and will do so again.

Date of experience: October 3, 2022
Maryland
1 review
0 helpful votes
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Dependable
October 1, 2022

Easy to find what I need at a great price. Keep coming back!

Date of experience: October 1, 2022
Massachusetts
1 review
0 helpful votes
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The site is easy to navigate and customer service actually answers questions.

Date of experience: September 30, 2022
California
2 reviews
0 helpful votes
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Great company find
September 30, 2022

Great find to come across this company, it has really help put together a beautiful display of arts

Date of experience: September 30, 2022
Kentucky
2 reviews
4 helpful votes
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Not quite rustic
September 29, 2022

I have search the web for about three hours looking for affordable frames. Finally found this site with options for rustic frames at reasoinable price.

Date of experience: September 29, 2022
Georgia
1 review
0 helpful votes
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Fast and safe shipping!
September 28, 2022

Fast shipping. Exactly as ordered and packaged well.

Date of experience: September 28, 2022
Kentucky
1 review
0 helpful votes
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Online descriptions could be better
October 27, 2022
Updated review

Colors were hard to distinguish, information asked in order to select size were difficult to use since one of my mats was the wrong size even though I put in correct information. There was no where to add any kind of description of what I wanted to make sure it was done correctly.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 26, 2022
Brooke S. — Frame USA Rep
over a year old

Hi Margie, So sorry to hear that the colors were hard to distinguish! We do offer mat samples that allows you to get a 5 inch cut from the same board you'll be order. We recommend ordering those if color accuracy is important! As far as the wrong size, please send us a message at [email protected] with what was incorrect so that we can get to the bottom of the issue! - Brooke Sanders, Brand Manager


Colors were hard to distinguish
September 11, 2022
Previous review

Colors were hard to distinguish

Date of experience: September 10, 2022
New York
1 review
0 helpful votes
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Affordable frame that looks like wood.
September 26, 2022

Great ordering experience. Good quality. Since I didn't want to pay the high cost of a wood frame I chose the Value option, which turned out to be excellent. I replaced their corrugated cardboard back with acid-free foam board for about $5 from a craft store, and using acid-free tape was able to hinge-mount a high-quality art print to the included matte, creating a great-looking frame for less than half the price of a custom frame. If I want non-glare glazing I'll have to order that from another site, but the styrene that's included isn't too bad.

Date of experience: September 26, 2022

From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States