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The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
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Easy to order and exactly what I needed to frame some poster I had. Thanks
I just described the problem. Wrong size matting and glass instead of plexiglass
I love the ability to customize my frame sizes with these kits. My only complaint is not being able to figure out how to get the hanger tabs to "snap" into place
Your service is always good. It took a little longer to get, but that's OK.
Easy process and got a great custom frame for a great price
I was trying to place an online order for some American barnwood frames but the color I wanted wasnt showing as available. I called in and spoke with Lindsey (?) and asked if the item was available. Although she had to call me back to confirm, she held to her word and called me back within the hour that she said she would, and she gave me the information I needed. As a retail owner, I truly do appreciate her looking into the matter instead of just giving me a random answer that didnt resolve my issue at all.
Got 20x20 custom frames also with a custom mat board. Order was completed in a timely manner and high quality product as usual.
Great options and fun to design, but it would be nice if the site remembered what was entered previously for mat selections for easily comparing different colors, corners, etc.
Great mat but shipping bent it slightly
Not too noticeable once in the frame
Got exactly what I wanted, in a quick timeframe! Will definitely shop for frames here again.
Easy to navigate. Good selection. Quality! Godd communication as well. Glass was broken in 1 frame, and a replacement was sent promptly. Thanks!
The original frame I ordered (heavy metal) was out of stock, they suggested an alternate one (black glory metal). I was very happy with the substitution and quality of the product. This was the first time I had ordered from this company and will do so again.
The site is easy to navigate and customer service actually answers questions.
Great find to come across this company, it has really help put together a beautiful display of arts
I have search the web for about three hours looking for affordable frames. Finally found this site with options for rustic frames at reasoinable price.
Fast shipping. Exactly as ordered and packaged well.
Colors were hard to distinguish, information asked in order to select size were difficult to use since one of my mats was the wrong size even though I put in correct information. There was no where to add any kind of description of what I wanted to make sure it was done correctly.
Hi Margie, So sorry to hear that the colors were hard to distinguish! We do offer mat samples that allows you to get a 5 inch cut from the same board you'll be order. We recommend ordering those if color accuracy is important! As far as the wrong size, please send us a message at [email protected] with what was incorrect so that we can get to the bottom of the issue! - Brooke Sanders, Brand Manager
Great ordering experience. Good quality. Since I didn't want to pay the high cost of a wood frame I chose the Value option, which turned out to be excellent. I replaced their corrugated cardboard back with acid-free foam board for about $5 from a craft store, and using acid-free tape was able to hinge-mount a high-quality art print to the included matte, creating a great-looking frame for less than half the price of a custom frame. If I want non-glare glazing I'll have to order that from another site, but the styrene that's included isn't too bad.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


Hi Laura, good morning. We are so sorry to hear of the recent concerns with your order. Can you contact us at [email protected] with further details so that we can make this right for you? We look forward to assisting!