Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very disappointed with the quality of the materials. Wood was ok. Joinery bad, mounting tabs cheap, very thin matting materials and plexiglass. The whole frame is very flimsy.
I made three custom frames and mats with the Design a Frame option and they all came out beautifully. They were packaged very well when they shipped, as well, so they arrived perfectly fine. I will definitely use this company for any future frame needs 😊
The previous order was very similar to this. I asked I be notified how much shipping was as I could have sent a pick up slip on my UPS account. Shipping was nearly double of what this order is. I talked with a rep at your office. It is just too bad for me you charged me so much freight on my previous order. It's too bad for me you didn't notify me in advance as I requested. If you company was not closing the doors I would not have ordered again today.
The frames and mats were perfect and a lot less expensive than many other options
Unbeatable price point, vast selection of high quality product, everything is customizable, shipping was expeditious, and the end product was identical to what i had designed on the website. Highly recommended.
Great communication. Staff was very knowledgeable and pleasant.
Was contacted out of no where to return monies. Came like spam! This should not happen w/o detailed
(Order #, purchase description, etc.) Info to the customer. I buy online alot so these purchase details were not on my radar.
Ordering was easy Nice wood look to frames. They arrived quickly.
Ordered a variety of samples to see what they're like. Seems like great quality. Service was excellent
I am very happy with the frames and the ability to have them custom made to my specific sizes for my art.
My new picture mat was exactly as described-color and size were just what I expected. My mat was packaged so carefully and arrived sooner than expected. I will definitely use Frame USA for my future framing needs.
Ok. I know wood is pricey and labor also but I feel there used to be a lot more choices for frames from this company.
Cant wait to see them exactly what I have been looking for for a fair price.
The plexiglass was scuffed up in a large area on the inside; and the hanging clip didn't support the weight without modifications.
Great quality frames at a fantastic price!
Not just great quality/price! I had a large order including these frames and surprise--got it the order the next day!
Live that I can order frames without glass. Frames arrived quickly. Just wish they were real wood! Also liked the secure packaging
Easy! Nice selection and great to have a coupon, too.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Loading...


Hello! I would like to know more information regarding your experience. Could you please forward any correspondence to [email protected] so i can get to the bottom of what exactly happened? - Brooke Sanders, Brand Manager