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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,412 reviews

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New Hampshire
1 review
0 helpful votes
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Quality?
March 29, 2024

Very disappointed with the quality of the materials. Wood was ok. Joinery bad, mounting tabs cheap, very thin matting materials and plexiglass. The whole frame is very flimsy.

Date of experience: March 19, 2024
Colorado
1 review
0 helpful votes
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Fantastic frames!
March 28, 2024

I made three custom frames and mats with the Design a Frame option and they all came out beautifully. They were packaged very well when they shipped, as well, so they arrived perfectly fine. I will definitely use this company for any future frame needs 😊

Date of experience: March 18, 2024
Nebraska
2 reviews
0 helpful votes
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The previous order was very similar to this. I asked I be notified how much shipping was as I could have sent a pick up slip on my UPS account. Shipping was nearly double of what this order is. I talked with a rep at your office. It is just too bad for me you charged me so much freight on my previous order. It's too bad for me you didn't notify me in advance as I requested. If you company was not closing the doors I would not have ordered again today.

Date of experience: March 17, 2024
Utah
1 review
0 helpful votes
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Good value for a great product
March 27, 2024

The frames and mats were perfect and a lot less expensive than many other options

Date of experience: March 16, 2024
Oregon
1 review
0 helpful votes
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Highly Recommend FrameUSA
March 25, 2024

Unbeatable price point, vast selection of high quality product, everything is customizable, shipping was expeditious, and the end product was identical to what i had designed on the website. Highly recommended.

Date of experience: March 15, 2024
New York
2 reviews
0 helpful votes
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A++++++++
March 25, 2024

Great communication. Staff was very knowledgeable and pleasant.

Date of experience: March 14, 2024
Virginia
1 review
0 helpful votes
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Bad service, good product
March 24, 2024

Was contacted out of no where to return monies. Came like spam! This should not happen w/o detailed
(Order #, purchase description, etc.) Info to the customer. I buy online alot so these purchase details were not on my radar.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 14, 2024
Brooke S. — Frame USA Rep
over a year old

Hello! I would like to know more information regarding your experience. Could you please forward any correspondence to [email protected] so i can get to the bottom of what exactly happened? - Brooke Sanders, Brand Manager

California
1 review
0 helpful votes
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Mat frame
March 23, 2024

Received order quickly and was perfect! Quality material and color was correctly described.

Date of experience: March 13, 2024
Georgia
1 review
0 helpful votes
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Good value
March 23, 2024

Ordering was easy Nice wood look to frames. They arrived quickly.

Date of experience: March 13, 2024
Virginia
1 review
0 helpful votes
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Ordered Samples
March 22, 2024

Ordered a variety of samples to see what they're like. Seems like great quality. Service was excellent

Date of experience: March 12, 2024
Tennessee
1 review
0 helpful votes
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Excellent frames!
March 22, 2024

I am very happy with the frames and the ability to have them custom made to my specific sizes for my art.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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Great XL picture mat
March 10, 2024

My new picture mat was exactly as described-color and size were just what I expected. My mat was packaged so carefully and arrived sooner than expected. I will definitely use Frame USA for my future framing needs.

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Used to be more choices.
March 10, 2024

Ok. I know wood is pricey and labor also but I feel there used to be a lot more choices for frames from this company.

Date of experience: March 10, 2024
California
1 review
0 helpful votes
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They are perfect
March 8, 2024

Cant wait to see them exactly what I have been looking for for a fair price.

Date of experience: March 7, 2024
Texas
1 review
0 helpful votes
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Easy website to use
March 6, 2024

Product is quality. Made in USA, was important. Shipping was quick.

Date of experience: March 6, 2024
Illinois
1 review
0 helpful votes
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The plexiglass was scuffed up in a large area on the inside; and the hanging clip didn't support the weight without modifications.

Date of experience: March 5, 2024
Ohio
1 review
0 helpful votes
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Great quality frames at a fantastic price!
Not just great quality/price! I had a large order including these frames and surprise--got it the order the next day!

Date of experience: March 4, 2024
Michigan
1 review
0 helpful votes
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Quality products
March 3, 2024

The frames are nice and appreciate the wide choice of sizes.

Date of experience: March 3, 2024
Louisiana
1 review
0 helpful votes
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Overall good experience
March 3, 2024

Live that I can order frames without glass. Frames arrived quickly. Just wish they were real wood! Also liked the secure packaging

Date of experience: March 3, 2024
Massachusetts
2 reviews
0 helpful votes
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Good Enough
March 2, 2024

Easy! Nice selection and great to have a coupon, too.

Date of experience: March 2, 2024