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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to navigate. Had a great selection of the most popular brands.
Low prices, fast shipping, the scents appear to be legit.
I've been shopping with Fragrancex.com for years! Love this website!
I've been shopping with Fragrancex.com for years! Love this website!
I find this to be the best way to shop. I was very pleased that my order
Reached me in a very short time.
The price and availability of the products was good. I could not find the items I wanted on some of the other perfume sites.
I love the competitive prices and variety.
Delivery was reasonable
I love the competitive prices and variety.
Nice and smooth experience.
Nice doing business with FragranceNet
I was looking around for the larger bottle at a fair price, and I found it here.
FragranceX is by far the best place to buy perfumes and colognes. Can't beat the quality, prices or service.
FragranceX is by far the best place to buy perfumes and colognes. Can't beat the quality, prices or service.
Fast delivery my friend really loves his gift
Will definitely purchase again
Fast delivery my friend really loves his gift
Will definitely purchase again
I received the products in a timely manner and i was very please with the purchase.
My order came fast and was much cheaper than other places.
Everything was perfect. The payment authorization could be a little less difficult but I do understand its to prevent fraud and all. Bottom line I love fx and will always be using you.
Had in stock what I needed. Very fast service and delivery.
Amazing and fast service, Excellent quality, low prices, variety of products.
The prices are great and I never have to worry about whether or not my information is safe. My orders always arrive on time and packaged well.
The prices are great and I never have to worry about whether or not my information is safe. My orders always arrive on time and packaged well.
Real easy to use and delivery time was awesome. Appreciate your effort in getting it delivered quickly.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

