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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Omg! It was great all around. The delivery is fast, the packaging was amazing! I will definitely be shopping with FragranceX again!
I was sent the wrong smelling Jimmy Choo perfume. It smells totally different from the bottle I orderrd last year. I ordered another bottle of Jimmy Choo hoping it's the really good smelling one I got on my very 1st order ever with this site
Always good customer service. Received in a timely manner
Wish I could of got the free shipping off, only like a few cents.
Fragrance X is first class. I have been doing business with them for 3 years
Fragrance X great business, quality and quantity. Outstanding shipping and costumer service
Excellent Prime prompt shipping great product the price was right they had a great variety for decent prices as well I'll be shopping with fragrancex in the future as they have promotions and discounts I'm my favorite colognes
I ordered perfume for my daughters birthday in middle of August. Still hadn't recieved it in the middle of September I enquired as to where it was. The girl Riza replied reasonably promptly and informed me they were checking into it and was checking with the carriers.
A week later recieved a refund as the product has been lost in transit. The delay has caused much angst as the present hadn; t arrived and they didn't even offer a slight discount for the inconvenience. Totally disallusioned withe professionalism and empathy from the company.
First, their offer is pretty straight forward. The range of products and the amazing prices are phenomenal. And the check out is as easy as two clicks. And the delivery was quick too.
I definitely recommend them!
Can't wait to place my next order!
Awesome shopping experience! A++++ Love this site!
Fast shipping and great product in moustache by rochas.
Your prices are usually the best out there. Sometimes you have some things back ordered but overall you usually deliver a good price and product quickly
Shop shopping experience easy. Received product right away.
I ordered two fragrances which arrived in pristine shape, and although I had chosen the free shipping, they arrived very promptly the next day. Thank you!
I was looking Eu De Sud Perfume for over 2 years. It is one of my favorite perfume but was out of stock for a while. Thank you for make it happen!
Found exactly what I wanted on the FragranceX website for less than I could find anywhere else. I made the purchase and it was delivered quickly. The package and it's contents arrived in perfect condition. 100% genuine fragrances and packaging. Great experience and will be shopping there again.
Easy and great deals. Testers are great buys for the price.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

