Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The FragranceX web site is easy to follow & has a variety of makeup & bath and body products as well.
Authentic products & A great price.
Have always loved the value at FrageanceX. Other sites charge $ 10-20'More.
I found exactly what I was looking for and got a discount! I look forward to purchasing from Frangrance X again. Thanks.
I found exactly what I was looking for and got a discount! I look forward to purchasing from Frangrance X again. Thanks.
Good price on an excellent product. Really satisfied.
I didn't realize that some of them are so expensive
I didn't realize that some of them are so expensive
I am chagrined that I have been offered 15% off and also Free Shipping, but one code negates the other. Took a lot of time and figuring to understand what was happening, plus a call to Support. Please don't offer discounts that will be later rescinded without making such consequences clear at the beginning!
I am chagrined that I have been offered 15% off and also Free Shipping, but one code negates the other. Took a lot of time and figuring to understand what was happening, plus a call to Support. Please don't offer discounts that will be later rescinded without making such consequences clear at the beginning!
This is the best site to buy any kind of perfume or cologne from. They have the best price and they always have my favorites in stock.
Hope to do a long lasting business with your company
Hope to do a long lasting business with your company
Very easy to order. Web site is right to the point!
I was delighted to find this old favorite and it was delivered quickly!
The perfume is authentic, and it came in a day. I am extremely happy with this purchase Thank you!
It was a little frustrating cuz the link kept dropping when trying to place my order. But they honored my original discount so no worries there. I'll absolutely be back
It was a little frustrating cuz the link kept dropping when trying to place my order. But they honored my original discount so no worries there. I'll absolutely be back
Quick and easy. Had what I wanted when no other merchant did.
Quick and easy. Had what I wanted when no other merchant did.
All went very smoothly. My first time to order and will not be my last.
All went very smoothly. My first time to order and will not be my last.
You all have always been very easy to order!
Thank you
You all have always been very easy to order!
Thank you
Thank you for your fast delivery and great products
Thank you for your fast delivery and great products
So far experience excellent - awaiting the arrival of product to finalize experience
So far experience excellent - awaiting the arrival of product to finalize experience
This is a hard to find fragrance, but you have it. Easy check out.
This is a hard to find fragrance, but you have it. Easy check out.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!

