On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love ordering from Fragrancex, this order was too long to delivery my order. Longer than almost 3 weeks.
I love ordering from Fragrancex, you get your items back fast.
Quick check out reasonably priced for size and smells amazing!
On white diamond it was missing cap and also missing box
On eternity' I was told they take 3.4 oz but it shows up 1 oz ‘
That happen 2nd time in row ‘ ist time I never complaint but now it's 2nd time same thing happen and I don't like it
The value is amazing and shipping was fast. Very happy will buy from again.
Fast shipping, love the samples you can try before purchasing big bottles. Love the prices very affordable. Also like that they have a description of the scents so you don't have to blindly choose something and hopes of liking it!
I love it! I love the ordering process and omg when I got my package I fell in love with the smells... it smells so soft and sensual! Not too much... just right
I receive my products quickly. Other places offer delivery with a minimum but I swear they use pony express.
I also was able to talk to someone, not just chat. Don't know if this was a one time experience though
Great experience they have what i am looking for, great price and fast delivery.
Love FragranceX. I had to return a product because my daughter was allergic to it. They were very understanding and quick about my refund. I have since ordered again from them. I ordered again and got one of my all time favorites... my daughter says she remembers it from when she was little... I will be a return customer!
Love FragranceX. I had to return a product because my daughter was allergic to it. They were very understanding and quick about my refund. I have since ordered again from them.
Aside frim the ridiculous nail files you send (because u obviously have too many) you guy WERE pretty good. I probably wont order another thing. I ordered a roller ball that was 1/3 full. I sent pictures as I was asked to do. Another fragrance i ordered(one without a box or a top) was not sent. You said u refunded me but I have to see that. Just keep it. You guys are irritating.
Think it's the same perfume it just came in a different style bottle than I'm used to
I tried to apply a 15%-off discount code when I ordered; didn't work. Gave me the option of a "loyalty discount" when I checked out. Less than 2 dollars! Some BS. I'll be buying fragrances elsewhere, from now on.
I AM VERY SATISFIED WITH MY PURCHASE FROM YOUR COMPANY. IT ARRIVED IN PERFECT SHAPE AND I LOVE THE FRAGRANCE. THANK YOU VERY FOR EXCELLENT SERVICE.
EARLINE BENTLEY
Love to buy here. It's easy and fast. Great prices.
My first time ordering perfume from this site. I was nervous at first.
Fast shipping, great fragrance, live it its been 4 yrs I am wearing Elizabeth Arden products, love the scent, i recieve a lot of good comments in my work it last a whole day
My Fierce Cologne is one if not the most favorite of all. I get lots of compliments when I wear it. It is a little pricey I think.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Perfume Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members