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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was dubious about the first order I made with Frangrance thinking it might not be the REAL fragrance. It was and I have been ordering ever since.
Buying experience was Quick and easy. I will use it again.
Great company, fast delivery and authentic fragrance
I got a message that I would get 20% off but only got 15% I would have ordered more but felt like your company did not follow thru with discount This was a scam to get me to order more
I got a message that I would get 20% off but only got 15% I would have ordered more but felt like your company did not follow thru with discount This was a scam to get me to order more
Very easy to navigate checkout and arrived quickly i will be ordering from them again.
Very easy to navigate checkout went smoothly.
Excellent, as always. I have been buying from for many years
There is nothing to do just order. It was easily available and simple to order
Very nice options presented here. And a extremely wide variety.
I love to order from fragranceX I receive my product in a timely matter and I'm always satisfied
Very good experience... There's a lot of fragrances that I can't find in other sites. Also very good prices.
Very good experience... There's a lot of fragrances that I can't find in other sites. Also very good prices.
It was quick and easy. The order was packed well añd box free of damage.
I had a great experience I will definitely buy from your company again
I love this perfume and got it for a decent price from this website. And awesome 2 day shipping! (;
No comment on this it's my 3 time order from this company this one got me in a bad mood
Great experience Cheaper than anywhere I have found great service then had to wait long
Good as usual and price was right. Good to do business with FragranceX.
My mom called and she loved her gift. She was surprised and delighted after she opened the box
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

