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FragranceBuy Reviews Summary
FragranceBuy has a rating of 4.3 stars from 7,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 3rd among Perfume sites.
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Order my 2 fragrances and got them within a week no issues and more importantly they are authentic.
Ordering was easy and delivery was pretty fast. Satisfied with what I ordered.
Package arrived on time and in good condition. Items are well packaged to avoid unnecessary damage.
This was my first ever order from Fragrance Buy, and I do have to say it was amazing. Packaged shipped and arrived in not even 2-3 days and it was packaged with alot of care. The prices on this website are insane, I wish I had only found out way before. I will for sure stop going to Sephora and stuff for my fragrances from now on and shop here.
Only downside is there is buying 5 items for free shipping but otherwise great packaging so no products is safe. Also genuine products so kudos!
Très bon service livraison dans les délais. Les produits ont été livrés en bon état. Bravo
Surprised to find quality Arab perfumes at reasonable prices in a North American store.
The delivery time was unreasonably long, but the product was authentic.
Great experience all the way around. I didn't understand the Canadian vs US prices, was confused after checking out. I sent a email, they responded quickly and explained everything.
Shipping took a little longer than expected but I shipped to USA from CA so it was actually pretty fast for international shipping. Everything was deadstock and as described.
I am very happy with the service that fragracebuy provides incredible prices and amazing customer service
Great buys on lots of fragrances. The notification on available fragrances is great as well.
I've ordered from FragranceBuy several times now, and every time I've been completely satisfied. I live in Toronto and my orders usually arrive the next day. All the products I've received have been 100% original, authentic and new.
I haven't purchased this specific fragrance before from an official dealer, but it seems to match the sample I got at the Bay and be the real thing. Longevity is also good. Happy to be able to find it for half the price here! Delivery was quick.
I'll first say i love the smell of dior homme parfum. I'm very happy with my experience at Fragrance buy, my package arrived in good time and no problems with the product. Thank you guys
I purchased 4-5 different fragrances I absolutely loved them and it came in under 2 weeks in perfect condition and a better price than here in the US. I trust this seller enough that I have ordered another 4 fragrances 😅
The delivery was on time. I was very pleased with the packaging. The box is quite durable. Ups gives the best service.
I found this negative review site by chance, and most definitely thought I would escalate the horrible service that I received with a lost order by the same courier that lost my entire Xmas order from roots!
Although my fragrance have been fine. One shipment was literally left outside my secured condominium entrance without even entering and leaving a tag to notifying having been in the property! My birthday gift purchased was stolen as it was just dropped on the floor outside of the building when I sent a pic an email and notice to both courier and fragrance x the courier was mortified! Could not believe
The man did it or why when I was home… lodged a complaint investigation I had insurance… nothing was done no replacement was sent out. I am far to busy to follow up. I had to go that day replace the product at shoppers beauty boutique as it was a gift. And my money was lost my account was never credited. Customer service just insisted I keep looking around the building and ask other ppl I do not know if they picked up the package. Go door to door
When I have a spinal injury and need 7 plates in my neck from 2 car accidents over my purchase that they sent out with a careless courier and reversed it to my issue!
So I will say if you are just saving 20.00 think twice it may not be worth the trouble the service is horrible. I'm a retired executive excuses are not what clients should be receiving the ownership is on the shipper not the receiver! When the company is passing " the buck" that is horrible business and you do not want to support that. The order was over 300.00 they kept asking if concierge accepted it. Fedex dummies always do that! They are supposed to wring the intercom above it on the wall they left it on the ground outside of the building and ran out the door they never even buzzed my code to say it was there! Stupid! And this company I gave up arguing I am too injured to argue with stupid!
But you can all see below fedex delivery and the safety concerns! Nobody wants to do a little work!
Keep your expectations low!
From the business
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cassandra, we apologize with deep regret for not initiating the refund properly for your missing order back in September, 2023 and the frustration and disappointment this has caused. The refund has now gone through and should show on your bank statement within 3-5 business days. I'm afraid we are unable to process replacements at this time, we truly apologize for this and the inconvenience caused. We sincerely apologize for the ongoing issues you faced with this order and the extremely late resolution.
Best regards,
The FragranceBuy Team