Fracture Glass PhotosReviews 393

I ordered two extra large prints and while they appear to have arrived in good shape I didn't notice the slight chip on each one until I went to hang them. These are incredibly fragile so I'm now not sure what I can do with them.

Quick response, great customer service, beautiful product that they stand behind. I have several fracture pictures and love them all. I purchased a 16 x 20 about six years ago (it is a beautiful photo of Positano from the water) and a small section pulled away from the glass, the only one with an issue. I emailed Fracture and someone responded within 24 hours and they had already searched their files based on my name and current emails and found only the order from 2011. They asked for other emails and names that might have been used for my order - within a day Tyler responded that they could not find the order but that they would be happy to replace it, no charge. I could send that picture or any other. I sent in the picture and within a couple days I had an email saying that my new photo was on its way. Thank you Tyler and thank you Fracture.

I had a problem with my shipping and they made it right. No questions asked. It took one email and I received my order. I would recommend them to everyone.

I recently used Fracture to print three shots from a friend's wedding. From ordering to print receipt the transaction was flawless, rapidly processed, and the product was excellent!

I ordered a trio of fractures of our visiting priests walking up the aisle, kneeling, and then laying face down during Good Friday. These fellows were stuck here all Covid lockdown. It's the perfect gift to share with them and I plan to ship them abroad. The packaging was very secure, the customer service was exceedingly helpful, and I felt like they went overboard to help me accomplish my project. Thank you fracture! I will be adding a set of these to our auction with a gift card for the winner to do their own project. But, I messed up an edit and left a red "crayon" mark across the middle picture. My fault, but I wish they'd have asked me about it. Or maybe something more "final" sounding about the "I agree these images look like I want them to and I've fully edited them" or something to make me think twice about pressing the button. Not sure... my fault at any rate.

I ordered this for my wife for Christmas, it arrived Perfectly packaged, The Picture is AMAZING, she LOVES it. Highly Recommend.
Allen

The Customer service is above and beyond what you would expect. The picture came quickly and is beautiful. I would Highly Recommend, you will not be disappointed. Keep up the good work guys!

Order went well. Confirmation 2 day shipping and received shipping notice... BUT... Nothing. Not dispatched, no pick up from FractureMe, nothing. Tried multiple times to contact via chat (no working), via email (no response), and still FedEx tracking number shows label printed but not collected... No one from CUSTOMER SERVICE (I don't think they know what that means) has bothered to email, chat or call... Starting to think that this is a scam... But still getting spam emails selling the FractreMe service... What a joke! Can't tell you how the product is, as I can't get delivered... Customer Service needs a phone line or a working chat service. FractrueMe appears to be a fly by night, two bit organisation, and one I will not be using again, or recommending to anyone I talk to...

PayPal need to block their payment stream until they are able to meet some level of service. Maybe that would get their attention, as a customer surely can't...

Update... After multiple efforts, finally someone has returned an email... So I'll add one star... So only two stars, UNTIL THEY GET A PHONE LINE. Or a working CHAT service...

Update: After days of nothing. Fracturme reached out and reprinted and sent new pictures. That is a positive. But the fact they don't have phone support of a working chat service means I still cant score them high on customer support. The products are good. Clear pictures, clean look, exactly what I was looking for. Fix you customer service policy.;. And access Three stars...

My decorator recommended that I use this site to for a glass print of a photo that i took in Pebble Beach. I was looking for roughly a 20 x 30 good quality photo to hang on the wall. There are so many companies to choose from and this one did not disappoint! I ordered it, along with an 8 x 10 of another photo, on Monday evening and it arrived Thursday, less than three days later via Federal Expressed. It was packaged so perfectly with the screw to hang it up with! I'm sold and will continue to order from here. Great quality!

Great customer service, fast service and delivery... highly recommend Fracture! Great gift idea as well... this is how I started using Fracture as a birthday gift.

Paid over $15.00 dollars to have product shipped and the product was still sitting on their dock three days after it should have arrived my location. Tried to chat with customer service and they would not respond. Will never use them them again

Hi

Overall this company needs to improve on its customer service. Our first order was simular to the other people, the package was sent without proper packaging. The glass was shattered and as a matter of fact I cut my hand badly on the package. Still have the scar today.

After a struggle they did finally send me the replacements.

In total I spent nearly 1000 USD in the past few months. We are a small business trying to survive during the covid pandemic. I asked if we could have our points applied to new reward system. They refused.

Considering all that we have endured with this company I am now left rather dissapointed.

Work is perfect. Colors are vibrant, clarity is good. Costumer service excellent. I couldnt be happier.

I just want to say that I just love, love, loved my family photo that I had taken at my cousins house in Houston for my Birthday. I got the 21.6" x 28.8" and it was worth every penny. I will be ordering again...

Simply the BEST in process, product, quality
Top notch service and something that is very hard
To measure " They make YOU FEEL LIKE YOU ARE THEIR ONLY CUSTOMER "
Thank you from an extremely happy customer
Mike Tantillo
Retired
Customer Service Director eCiti

Hello Fractured Team,

I am not one to take the time out to write about a Company very often however, I just received my order # ******* and to my surprise and after using this service for the first time that I happen to catch on TV, left me speechless.

So I wanted to express the Outstanding Work and Customer Service I received in placing this order. I am sure when I present this to the Company I had it made for that I will surely be asked how to go about getting it done, lol.

The outcome of the order and the quality of it was nothing short of Excellence. Great Job, Truly Remarkable.

Kurt Russell