Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fracture ME prints I'm totally dissatisfied with my prints.
Could have gotten better picture from Wal-Mart
Or Adaroma! Beautiful hi def digital from photo-shop.
But faces in the fracture me print were washed out.
This was my first order with Fracture. Knowing it would be a slow turn around with the pandemic I still ordered. I am thrilled with the outcome. My family picture wall never looked so good. I will be ordering more.
This company went above and beyond for me when my grandmother passed away. I ordered a Fracture picture of her as a surprise for my mother, and I over-edited the colors. Also, I had ordered it too big. I asked for a color-corrected and smaller replacement. Not only did Fracture team member Adam replace it, he included the price of the shipping in sending it to me because I'd ordered a smaller size! He didn't have to do that. The Fracture of my Grandmother is beautiful and won't fade away like a gift of flowers would have. Thank you Adam and company!
Bought my second picture and am just as happy as the first. Will be returning again for more wall art!
The picture I ordered looks nothing like it did when I sumited! And there doesnt seem to be anyway to get ahold of them! The website just goes in circles! I Want to use the satisfaction warranty. Yeah right.
I had never ordered from Fracture, but had seen the commercials and thought it would be a cool family gift idea in honor of our parents. My whole experience has been awesome to say the least from the start. Everything from the online support help I received on day 1 from Jackson, to the quick turnaround in receiving my order. I will definitely place more orders in the future, as we are thoroughly pleased with the pictures, they are just beautiful!
Thank you again Fracture and kudos to Jackson. He is a great asset to your company when it comes to customer service!
The customer service for this company is fantastic. I love the 4 prints that I purchased. Give this company a chance.
I received a beautiful photo on Fracture as a special gift from a professional artist/friend. Unfortunately, the only way to hang it that Fracture provides is a giant screw into a wall - no alternatives for walls that you don't want to mar with a giant screw. Any other hanging method voids their warrantee. I cannot return it, to tell my friend about the difficulty since it would break his heart. So, I will have to invent my own way to hang it knowing that the customer service from Fracture said that anything other than the screw could ruin the print or cause the backing to fail. Come on, Fracture. Provide alternative mounting provisions for people who cannot or will not use a giant screw on wall.
I would not buy anything from Fracture until they fix this design fault.
Three separate orders from Fracture, loved all of them. Showed my neighbors the photos, they are going to order from Fracture also. Thanks for your service, saved us time, and not to mention having yet another wood framed picture in the house.
PS: Forkey also approves!
I wasn't sure how this order would turn out. It was a decent picture from my Samsung phone camera of a home/museum of the designer Yves St. Laurent, in Marrakesh, Morocco. Lots of desert plants, cobalt blue building, with light blue trim and golden curtains. As it turns out, the print was much better than I expected, and hanging it was just as easy as advertised.
I am skeptical of most ads I see on TV. Are they as good as they say they are? Well for the first time in a long time, the folks at FRACTURE absolutely delivered what they advertised. They were helpful throughout the entire process, ordering was easy, the shipping was prompt and their packaging was more than adequate. I will be a returning customer. Gary, Cody Wyoming.
Their website looks very legit but their products are not. The picture was NOT printed on glass and was rather BEHIND the glass. The quality of the image I sent was far superior than the one they used to print. I can tell it's blurry and dark! I def do not recommend buying from here.
Pictures tell our story. They keeps our memories alive especially in times where families face hard times where loved ones are loosing those precious memories. This product is absolutely beautiful. I bought mine for my husband whose birthday is coming up soon. I want as many memories around him to keep them alive in his mind.
The first photo came damaged but Tyler was on the job immediately making it right so it would be done in time
For his birthday. It was so awesome I already ordered another one.
Wonderful quality! Recommend highly! Also, there was a confusion on the delivery date, and the company refunded my "rush order" money. Very reputable. That's rare in this day and age. Thank you!
My submission was a photo taken with a phone camera. It was such a beautiful photo of an aging dog that I love so much, even if he isn't mine. I wanted to have this picture to give to a friend for their birthday. I received it a couple of days ago and just loved the quality. I was concerned enlarging get it would lose definition but it did not. I am so pleased and will use them again. I included a photo but didn't want to completely unwrap it as I plan on wrapping it in the box it came.
I had seen the ads for fracture on television, and I really thought it was a fantastic idea but did not have an occasion yet to order from fracture. Comof course the opportunity arose, and a friend of mine who loves their dogs sent me a picture of them and I thought for Valentine's day what a wonderful gift it would be, so I ordered a wall hanging of the picture and I was thrilled to receive it in the mail! It was beautifully done and carefully packaged so that when it arrived it was pristine! I was also very happy with the shipping it came exactly on time when they said it would and it was worth the extra cost for shipping within a week! I look forward to ordering many many more fracture pieces and it is truly a work of art...
I've had probably 15 pictures done with fractureme and I am extremely pleased with all of the pictures I have given them as gifts at everyone loves them
Ordered some prints and they came and we loved them. I forgot to include a few we wanted for my son for his birthday so ordered those and the turn around was lightning fast and they got here in time for his birthday. Great job Fracture!
Just watching TV one night and up came an ad about photos on glass by Fractureme. I took the chance and placed an order with one of my trusted photos. The delivery was excellent and when I opened the package I was blown away by the outstanding product inside. The quality just amazed me so much that I definitely placed another order soon after. I just placed an additional order a couple days ago and look forward to stopping by Fractureme's operation to tell them personally how much I have been impressed by their products.
Friends and family that visit are equally impressed by the outstanding "photos on glass" concept. I have endorsed this company to them and recommend that they check it out for themselves.
This will be my fifth time ordering from Fracture, and with each time I am equally impressed, not only with the quality of the print itself, but the ease of ordering online, and the speed of delivery.
Many thanks for such a quality company to deal with, and you can be assured I will continue to use your amazing service.
Answer: Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.
Answer: Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Answer: Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Fracture allows you to print your pictures directly on pure glass.

