Fracture Glass Photos

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Fracture Glass Photos

4.1

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Fracture Glass Photos Reviews Summary

Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.

This summary is generated by AI, based on text from customer reviews

service
121
value
118
shipping
119
returns
46
quality
120

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New York
1 review
5 helpful votes
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Fracture ME prints I'm totally dissatisfied with my prints.
Could have gotten better picture from Wal-Mart
Or Adaroma! Beautiful hi def digital from photo-shop.
But faces in the fracture me print were washed out.

Date of experience: April 12, 2020
Missouri
1 review
0 helpful votes
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Thrilled
April 7, 2020

This was my first order with Fracture. Knowing it would be a slow turn around with the pandemic I still ordered. I am thrilled with the outcome. My family picture wall never looked so good. I will be ordering more.

Date of experience: April 7, 2020
Texas
1 review
19 helpful votes
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This company went above and beyond for me when my grandmother passed away. I ordered a Fracture picture of her as a surprise for my mother, and I over-edited the colors. Also, I had ordered it too big. I asked for a color-corrected and smaller replacement. Not only did Fracture team member Adam replace it, he included the price of the shipping in sending it to me because I'd ordered a smaller size! He didn't have to do that. The Fracture of my Grandmother is beautiful and won't fade away like a gift of flowers would have. Thank you Adam and company!

Date of experience: April 7, 2020
New Jersey
1 review
1 helpful vote
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Bought my second picture and am just as happy as the first. Will be returning again for more wall art!

Date of experience: March 30, 2020
Minnesota
1 review
15 helpful votes
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Junk!
March 30, 2020

The picture I ordered looks nothing like it did when I sumited! And there doesnt seem to be anyway to get ahold of them! The website just goes in circles! I Want to use the satisfaction warranty. Yeah right.

Date of experience: March 29, 2020
Colorado
1 review
15 helpful votes
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A Special Gift
March 28, 2020

I had never ordered from Fracture, but had seen the commercials and thought it would be a cool family gift idea in honor of our parents. My whole experience has been awesome to say the least from the start. Everything from the online support help I received on day 1 from Jackson, to the quick turnaround in receiving my order. I will definitely place more orders in the future, as we are thoroughly pleased with the pictures, they are just beautiful!
Thank you again Fracture and kudos to Jackson. He is a great asset to your company when it comes to customer service!

Date of experience: March 26, 2020
Florida
1 review
0 helpful votes
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The customer service for this company is fantastic. I love the 4 prints that I purchased. Give this company a chance.

Date of experience: March 23, 2020
Colorado
1 review
7 helpful votes
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I received a beautiful photo on Fracture as a special gift from a professional artist/friend. Unfortunately, the only way to hang it that Fracture provides is a giant screw into a wall - no alternatives for walls that you don't want to mar with a giant screw. Any other hanging method voids their warrantee. I cannot return it, to tell my friend about the difficulty since it would break his heart. So, I will have to invent my own way to hang it knowing that the customer service from Fracture said that anything other than the screw could ruin the print or cause the backing to fail. Come on, Fracture. Provide alternative mounting provisions for people who cannot or will not use a giant screw on wall.

I would not buy anything from Fracture until they fix this design fault.

Date of experience: March 20, 2020
Missouri
1 review
2 helpful votes
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WOW
March 14, 2020

Three separate orders from Fracture, loved all of them. Showed my neighbors the photos, they are going to order from Fracture also. Thanks for your service, saved us time, and not to mention having yet another wood framed picture in the house.
PS: Forkey also approves!

Date of experience: March 13, 2020
New York
3 reviews
0 helpful votes
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I wasn't sure how this order would turn out. It was a decent picture from my Samsung phone camera of a home/museum of the designer Yves St. Laurent, in Marrakesh, Morocco. Lots of desert plants, cobalt blue building, with light blue trim and golden curtains. As it turns out, the print was much better than I expected, and hanging it was just as easy as advertised.

Date of experience: March 11, 2020
Wyoming
1 review
0 helpful votes
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First time order!
March 9, 2020

I am skeptical of most ads I see on TV. Are they as good as they say they are? Well for the first time in a long time, the folks at FRACTURE absolutely delivered what they advertised. They were helpful throughout the entire process, ordering was easy, the shipping was prompt and their packaging was more than adequate. I will be a returning customer. Gary, Cody Wyoming.

Date of experience: March 8, 2020
Georgia
1 review
23 helpful votes
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Not Printed on Glass!
February 27, 2020

Their website looks very legit but their products are not. The picture was NOT printed on glass and was rather BEHIND the glass. The quality of the image I sent was far superior than the one they used to print. I can tell it's blurry and dark! I def do not recommend buying from here.

Date of experience: February 27, 2020
California
1 review
11 helpful votes
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Keeping memories alive
February 27, 2020

Pictures tell our story. They keeps our memories alive especially in times where families face hard times where loved ones are loosing those precious memories. This product is absolutely beautiful. I bought mine for my husband whose birthday is coming up soon. I want as many memories around him to keep them alive in his mind.
The first photo came damaged but Tyler was on the job immediately making it right so it would be done in time
For his birthday. It was so awesome I already ordered another one.

Date of experience: February 25, 2020
California
1 review
1 helpful vote
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Great pic
February 23, 2020

Wonderful quality! Recommend highly! Also, there was a confusion on the delivery date, and the company refunded my "rush order" money. Very reputable. That's rare in this day and age. Thank you!

Date of experience: February 22, 2020
Oklahoma
1 review
18 helpful votes
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Better Than I Had Hoped
February 23, 2020

My submission was a photo taken with a phone camera. It was such a beautiful photo of an aging dog that I love so much, even if he isn't mine. I wanted to have this picture to give to a friend for their birthday. I received it a couple of days ago and just loved the quality. I was concerned enlarging get it would lose definition but it did not. I am so pleased and will use them again. I included a photo but didn't want to completely unwrap it as I plan on wrapping it in the box it came.

Date of experience: February 21, 2020
Germany
1 review
0 helpful votes
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SPLENDID!
February 21, 2020

I had seen the ads for fracture on television, and I really thought it was a fantastic idea but did not have an occasion yet to order from fracture. Comof course the opportunity arose, and a friend of mine who loves their dogs sent me a picture of them and I thought for Valentine's day what a wonderful gift it would be, so I ordered a wall hanging of the picture and I was thrilled to receive it in the mail! It was beautifully done and carefully packaged so that when it arrived it was pristine! I was also very happy with the shipping it came exactly on time when they said it would and it was worth the extra cost for shipping within a week! I look forward to ordering many many more fracture pieces and it is truly a work of art...

Date of experience: February 20, 2020
California
1 review
0 helpful votes
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Fabulous photos
February 13, 2020

I've had probably 15 pictures done with fractureme and I am extremely pleased with all of the pictures I have given them as gifts at everyone loves them

Date of experience: February 12, 2020
New York
1 review
0 helpful votes
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Ordered some prints and they came and we loved them. I forgot to include a few we wanted for my son for his birthday so ordered those and the turn around was lightning fast and they got here in time for his birthday. Great job Fracture!

Date of experience: February 12, 2020
Illinois
2 reviews
0 helpful votes
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Photos on glass!
February 11, 2020

Just watching TV one night and up came an ad about photos on glass by Fractureme. I took the chance and placed an order with one of my trusted photos. The delivery was excellent and when I opened the package I was blown away by the outstanding product inside. The quality just amazed me so much that I definitely placed another order soon after. I just placed an additional order a couple days ago and look forward to stopping by Fractureme's operation to tell them personally how much I have been impressed by their products.

Friends and family that visit are equally impressed by the outstanding "photos on glass" concept. I have endorsed this company to them and recommend that they check it out for themselves.

Date of experience: February 10, 2020
Canada
1 review
0 helpful votes
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This will be my fifth time ordering from Fracture, and with each time I am equally impressed, not only with the quality of the print itself, but the ease of ordering online, and the speed of delivery.
Many thanks for such a quality company to deal with, and you can be assured I will continue to use your amazing service.

Date of experience: February 9, 2020

From the business

Fracture allows you to print your pictures directly on pure glass.


fractureme.com
Gainesville, Florida, United States
+163
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