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Fracture has established a strong reputation for delivering high-quality glass photo prints that consistently impress customers with their vibrant colors and artistic presentation. Many reviews highlight the company's exceptional customer service, characterized by prompt responses and effective problem resolution, which fosters customer loyalty. However, some customers experienced issues with product quality and delays in support, particularly regarding returns and communication. Overall, while Fracture excels in product quality and customer satisfaction, addressing the concerns related to support responsiveness could further enhance their reputation and customer experience.
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It was a rough start, during the early Covid19 logistics problems, but the TOTAL Fracture Team, with EllieClaire, made it through with flying colors!
I am thrilled with their impeccably detailed, cleaned, and packed product. Perfection!
EllieClaire communicated with me through the total, workings. Her information was invaluable! A great product starts with a great picture. I am VERY IMPRESSED with how my picture came out!
Was not happy with my original picture (my fault, not their fault). They responded and kept in touch to rectify the situation. They want their customers to be totally satisfied. They worked with me, giving me several options to choose from. I'm very happy with my print - it was a pleasure to do business with them. Thank you!
My first order was cracked in shipping and customer service was prompt in sending me another. We love the picture, thanks so much!
I wanted a copy of an oil painting my father did in 1956. My nephew took a very good digital picture, and I ordered it from Fracture. It is exactly as I expected - just perfect! Yes, it is a copy of a painting on glass, a copy of something that looks identical to the actual painting. It is perfect. I would like to add that the shipping was extremely secure. I couldn't be more thrilled with my purchase!
Looks like a picture glued to glass - not anything like the TV ad. WAAAAAY overpriced, even with coupon. Really disappointed. On the upside - it arrived on time and the glass was not scratched
I sent scans of two of my colored pencil drawings to Fracture to have them printed on glass. I received them yesterday and was really excited as I was lifting the lid on the box... the images were so beautiful printed on glass! Fracture did an amazing job... the images printed on glass look absolutely beautiful! I will definitely be using their service again and HIGHLY RECOMMEND them! Thank you so much to the Fracture Team for doing such a wonderful job making my drawings pop so beautifully on glass!
I just wanted to tell you that the gift I ordered arrived ahead of schedule, beautifully packaged and gorgeous! My daughter said it was the best birthday gift ever! Can't tell you how pleased I am with the execution and presentation of this beautiful picture. I will definitely order again! Thanks for making a special birthday gift even more special.
2 of the photos turned out fine. The 3rd turned out not to be right for the size print I requested. Rather than alert me that the photo wouldn't work they went ahead and printed it. Charged for a useless picture. Also, the picture hanging equipment I ordered did not come. Unable to reach anyone to discuss this. Wouldn't use them again.
We're so sorry to hear your one print turned out like that and that you're missing the Wall-Dog Screw, Laurie! We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. Can you please send your order information to us at [email protected]? Otherwise, if you'd like to chat with our support in real-time, you can visit our website's live chat from 9 AM to 7 PM EST, Monday to Friday as well, and we'll be able to help right away.
The company Clearly states that the pictures are printed on glass, that is a complete lie. The pictures are regular Walmart quality prints glued to glass. You can do a better job yourself by going to an arts and craft store. A total waste of money. I would send it back but I think it would be a further waste of my time and I would be without the pictures and my money.
We're so sorry to hear your that your order didn’t turn out as you expected, Kimberly! We guarantee every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin opaque foamcore backing to seal in the ink and allow for wall mounting.
Feel free to check out this video here to see how we print directly onto glass: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63
We definitely want you to know that we have a Happiness Guarantee, so we'll be sure to make things right by you! It looks like one of our customer support teammates has already reached out to you, so you're all set from here. Don't hesitate to reach out to us for anything else you need!
Although I always read reviews and rely heavily on them, this is the first review I ever have written. I came across fracture while looking for a way to frame a picture while everything was closed due to COVID 19. I read the reviews and they were pretty mixed but lots of comments about lousy customer service which was a turn off. I decided to risk it since I liked the idea of the picture on glass. To make a long story short, I submitted an unedited picture by mistake. It was on a Friday night and given the reviews I figured I was doomed. There was an area to send an email and a message saying they were closed till Monday. But, first thing Monday morning I got an email saying no worries and just to send what I wanted printed. They couldn't have been nicer and more accommodating! They even confirmed that they had the right picture before they printed it. It arrived exactly on the promised day and it is absolutely beautiful. Better than I expected! I would highly recommend trying this company. My only criticism is the packaging. My picture was fully intact but I felt they should have more protection than how it was wrapped.
I could have blown up a photo and stuck it on a piece of cardboard and it would have looked better than this. The pricing is ridiculously high. Skip it!
We're so sorry to hear your order turned out like that, Sam! We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. Can you please send your order information to us at [email protected]? Otherwise, if you'd like to chat with our support in real-time, you can visit our website's live chat from 9 AM to 7 PM EST, Monday to Friday as well, and we'll be able to help right away.
I ordered from Fracture me.com it was my first time and was very disappointed when the pictures arrived. The picture quality was not at all like the original. The lightening on the photographs were not good much darker than the original. Definitely not worth 106.00 for the 3 pictures I bought. I don't even want to send them back. Chalk it up as a loss and move on.
We're so sorry to hear your order turned out like that, Sherri! We definitely want you to know we have a 100% Happiness Guarantee, and we'll make sure this gets fixed asap. One of our Customer Support teammates just sent you an email to get things started. (Sometimes our emails are sent to Spam, so be sure to check there just in case!)
Ordered from fracture a pic of my cat it looks soooooo amazing! Excellent quality! Will order again!
I have used Fractured photos several times for myself and for gifts. This one I did for myself and they never disappoint as their work is outstanding. I highly recommend using them.
This is a good company. Their product is outstanding. I have ordered two prints and both were terrific, well packaged and delivered in a timely manner.
I saw and heard some ads for "Fracture" and their printing directly on glass. Although this would seem like a perfect medium for photos, the execution is not of great quality. I sent them a high-resolution image and had it printed a small size just to try it out. I received a grainy, washed out printed image. I sent them an email with a side-by-side photo of their print next to a print on paper from my Canon Pro 100 to demonstrate the difference. My first email went unanswered. My second was replied quickly and with an offer of a new replacement print. I accepted - waited - and received a grainy, over saturated printed image.
Apparently, "Fracture" has not perfected the printing on glass technique. I don't feel they were worth the $30 I spent to try them out and will definitely not return to them in the future.
I can't say enough about how happy I am with my picture I took while in Alaska. It's just beautiful.
I had a photo from my husband's Grandfather's cigar shop from 1918. I had three Fractures made I three sizes They are incredible! We couldn't be happier! I never expected they would come out as well as they did! Just beautiful!
I was very impressed with the service and quality. I highly recommend Fracture Glass Photos to everyone
I was leery of ordering due to some negative reviews, but I gave it a go. I received the prints in a timely matter, and they were well-packaged onto a removable cardboard flat frame, and then the 3 prints bound together with plastic.
I am pleased with the quality. Although the material seems to be Plexiglass rather than actual glass that is fine with me. I absolutely love the color of the printing! I found the support to be good, as well. I had a difficult time ordering due to a gift certificate as well as a coupon. But, Adam helped me via Chat. The prints arrived about 10 days later. I am excited to arrange them on my wall! Thank you, FractureMe Team.
Answer: Hey Craig, we wanted to make sure you know that our teammate EllieClaire has since refunded your order in full. You can see her email for more info and feel free to get back to us with any questions.
Answer: Hey there, good question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Great question! You can check out all of our Sizes and their prices on the Glass Prints page on our site, here: https://fractureme.com/our-products
Answer: Hey Sheila, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Answer: Hey James, you can either click the "Get Started" button on our homepage, or go right to this URL: https://fractureme.com/upload/ Once you're on the upload page, you can drag and drop your photo or click the "Upload Photo" button to choose where your picture is saved. Our site will guide you from there to let you choose a size and enter shipping and payment info. You can check out this guide with screenshots of each step: https://help.fractureme.com/article/12-how-do-i-order And if you need any help, please don't hesitate to reach out to us at [email protected] or our site's live chat!
Fracture allows you to print your pictures directly on pure glass.


We're so sorry to hear your that your order didn’t turn out as you expected, Daniel! We guarantee every Fracture print is printed in ink directly onto a sheet of glass. That glass sheet is then affixed to a thin opaque foamcore backing to seal in the ink and allow for wall mounting.
Feel free to check out this video here to see how we print directly onto glass: https://www.youtube.com/watch?v=0XYujPjLO10&feature=youtu.be&t=63
When making Fracture prints, we first print with color inks that make up the image itself; the second pass is a solid white layer to make the colors pop and give depth and opacity to the color.
This second, white layer of ink can often peek through the foamcore backing on the back side of the print, and a few customers have mistaken it for a paper photo under the glass.
Might this be what you're seeing?
We definitely want you to know that we have a Happiness Guarantee, so we'll be sure to make things right by you! Feel free to email us at [email protected] with your order number, and we'll take care of this ASAP.