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Forward2Me

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.


forward2me.com
Preston, Lancashire, United Kingdom
+23
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Forward2Me Reviews Summary

Forward2Me has a rating of 4.4 stars from 2,232 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.

service
212
value
97
shipping
94
returns
41
quality
84
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Best around
October 7, 2022

I've tried all the parcel forwarding services, forward2me is the cheapest, is easy to use and never disappoints. I would recommend this to friends AND lovers

Date of experience: October 7, 2022
New York
1 review
0 helpful votes
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Easy and transparent
October 7, 2022

Very easy to use and have now used three times with success

Date of experience: October 7, 2022
Sweden
1 review
0 helpful votes
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I wanted to order a product that didn't ship to Sweden and it was pretty expensive for shipping (£36) but totally fine in the end. Just prepare for like a 25% customs tax if ordering from UK because of brexit. I bought product and shipment before Forward2me for like £150, and then + £36 for their final shipping to me, and I paid like maybe £30-40 extra (probably 25%) after it arrived in Sweden (where I live)

Date of experience: October 7, 2022
Saudi Arabia
2 reviews
0 helpful votes
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Forward2me is a great service
October 7, 2022

As usual forward2me services is fast and safe package, the teem is very understanding and very kind.

Date of experience: October 7, 2022
New York
1 review
0 helpful votes
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Worked perfectly
October 7, 2022

Easy to sign up, use my "UK address" to place a UK-only order and have it shipped within the UK and then on to my US address.

Date of experience: October 6, 2022
Germany
1 review
0 helpful votes
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Great customer service
October 6, 2022

Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!

Date of experience: October 6, 2022
Switzerland
1 review
0 helpful votes
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Great service, thank you
October 6, 2022

I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.

Date of experience: October 6, 2022
GB
1 review
0 helpful votes
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Delay in courier movement of package
October 6, 2022

Raised this matter with a representative, and this was promptly and fully resolved.

Date of experience: October 6, 2022
California
1 review
0 helpful votes
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Forward Shipping
October 6, 2022

Reason I used this service was due to me not being able to purchase a few items from another country. This service made it extra easy and shipment arrived to my house within a few days. Forward2Me is a game changer. I will using this service from now on. Highly recommend it A+++ service.

Date of experience: October 6, 2022
Maryland
1 review
0 helpful votes
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Just okay…
November 5, 2022

Products were put in a bigger box with lots of air. No wonder shipping was so expensive. Plus they didn't include the original invoice. At least it was handled quickly.

Forward2Me attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2022
California
1 review
0 helpful votes
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Shipping to US
October 6, 2022

It was great will come back and use this service in the future!

Date of experience: October 6, 2022
Sweden
1 review
0 helpful votes
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Awesome everytime.
October 6, 2022

Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.

Date of experience: October 6, 2022
Mauritius
1 review
0 helpful votes
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Professional service
October 6, 2022

Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services

Date of experience: October 6, 2022
Iceland
1 review
0 helpful votes
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Excellent customer service
October 5, 2022

Ordered shock absorbers online, hoping to ship them to Iceland, not realizing that they were classed as "Dangerous goods". I contacted support and Chris explained the situation thoroughly and after I arranged for the parcel to be picked up from them, he accomodated all my needs and performed admirably! That is why, even though they could not ship my parcel, they receive 5 stars for Chris's excellent customer service.

Date of experience: October 5, 2022
A F. Forward2Me Rep
over a year old

Hi Einar.

Thank you so much for your feedback, its really good to hear that you are happy with the support Chris provided you and we are sorry that we could not offer you international shipping for your item on this occasion.

https://www.forward2me.com/terms-of-trade/

Just to make you aware, at section 17 from the terms of trade page, on our website, is our prohibited items list. If any of our customers are uncertain whether their item (s) relates to any of the categories shown from the prohibited items list, we would advise you to contact us prior to purchasing as some can be handled by us and shipped to some destinations if correctly declared, packed and carried and almost always at additional cost. We are prepared to discuss with you the possibility of handling some of the items listed and if we can agree to do so we will agree the conditions applicable to our handling and the additional charges that will apply.

We look forward to offering you our shipping services again very soon.

Kind regards,

Hayley

Japan
1 review
0 helpful votes
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Packaging not optimized.
November 4, 2022

The packaging is too big for the product, and the shipping costs are high, so it ends up being cheap.

Date of experience: October 5, 2022
A F. Forward2Me Rep
over a year old

Hi Shigeki.

Thank you for your feedback.
We are sorry that you feel dissatisfied.

I can see that we had identified the products within your package as dangerous goods for shipping purposes.
Your package would have required a repack service and ensure the glues were packed into the required size box to comply with Dangerous goods regulations for shipping internationally
We are only accredited to ship dangerous goods with DHL or FedEx services for shipping, your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you would have only been able to view one courier service at shipping stage.

Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing products such as adhesives or glues.

We are sorry for any inconveniences.

If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at [email protected] who will be more than happy to look into this further for you.

I hope the information provided tis useful and we would appreciate it if you would reconsider your current rating of our service.

Kind Regards

Hayley

Pennsylvania
1 review
0 helpful votes
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Very Quick and Easy
October 4, 2022

The website was really easy to use. Everything was very easy to figure out. The package arrived very quickly.

Date of experience: October 4, 2022
Norway
1 review
0 helpful votes
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All perfect
October 4, 2022

Service is fast, clear, streamlined, and custom service is also very fast. Really would recommend it!

Date of experience: October 4, 2022
California
1 review
0 helpful votes
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Great service
October 4, 2022

Had multiple orders repackaged and shipped to me. Great service everything arrived in perfect condition.

Date of experience: October 3, 2022
AE
1 review
0 helpful votes
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Recommended
October 3, 2022

Happy to recommend these guys, efficient service and reasonable pricing. I had a few questions for my first shipment and they were happy to talk me through any queries.

Date of experience: October 3, 2022
South Sudan
1 review
0 helpful votes
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Wonderful
October 3, 2022

I have been using the service for more than three years and they have the best customers service I have found and the most reliable shipment receiving system. Throughout these years, I have not lost any shipment or been late, nor have I had any shipment damaged. I highly recommend trying this service.

Date of experience: October 3, 2022