On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,238 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
We monitor reviews for authenticity
Thank you for your cooperation, quick response to the customer, and your understanding of exactly what we want. I am very happy to deal with you. A beautiful experience. I advise everyone of you. The customer service employee was very intelligent.
Very helpful with locating my parcel when I was going to have it binned due to it containing food and not being aloud to ship into this country. On further investigation the item was in fact aloud in country so Jane retrieved the parcel, messaged me and got it shipped! So helpful and kind making sure it wasn't money wasted!
Hi Sandra,
I'm delighted to hear that our team was able to assist you in locating and retrieving your parcel. We understand how important it is to ensure your items reach you, especially when there may be concerns about shipping restrictions. Were happy Jane help you on this situation. If you have any more questions or need further assistance in the future, feel free to reach out.
Thank you for choosing our service, and we appreciate your kind words!
Kind regards,
Aimee
Thank you to Kat. Super helpful! She helped me with shipping inquiries relating to whether or not I could ship food stuffs into my country.
Excellent! I had all my questions answered. Very friendly personnel.
Had a package sent to the wrong address and Kat helped me find it and add to my account, she is outstanding!
Hi Rodney,
Thank you so much for sharing your experience, and we're glad to hear that Kat was able to assist you in locating your package and adding it to your account. We take pride in providing excellent customer service, and it's wonderful to know that Kat's efforts stood out to you.
If you ever have more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and your trust in our service.
Best regards,
Aimee
I gave 3* to my experience with Forward2me.
In fact I would give 1* to the online service, and 5* to Kat, the young woman who answered my call and helped me go thru this confusing Web site.
Kat is great.
Now with the online service (note that there is an application with the same name in Android Play which has nothing to do with them).
I don't know who designed this service but it is confusing.
Developing a 'User Friendly' system was obviously not in the scope of work!
To make a long story short:
Between the time Forward2me received my package (a mobile phone) and the time I was able to ship it, it took 3 incredible days!
With an other similar service I use when shopping in the US, the same process takes 15 minutes at most.
Because it is a mobile phone and it has battery (obviously) they labelled it as a 'dangerous good' and organizing shipping became a complicated process, numerous email exchanges... until I eventually decided to call their hot line and was able to speak to Kat.
Kat knows how to handle a customer in distress!
It took some time and efforts (their policies are really not towards efficiency), but Kat managed to go through all difficulties, make the necessary calls to get things moving and more.
I wish I called earlier.
At the end of the day... 5* to Katt, 1 or 2* at best to Forward2me.
Simply excellent! Precise, comperhensive, and simple - Honey solved my inquiry in no time. Thank you. Keep up the good work.
Hi Djordje,
Thank you so much for your positive feedback! We're delighted to hear that your experience with our service was excellent.
Our team is committed to providing precise, comprehensive, and simple solutions to ensure our customers' satisfaction.
We appreciate your kind words and encouragement. If you ever have more inquiries or need assistance in the future, please don't hesitate to reach out. We're here to help.
Thank you again for choosing us, and we look forward to serving you again.
Aimee
I'm still learning about how the website works with some unfamiliar stufft that could happen with post services when you are a customer from overseas or when the seller don't do their work properly. Anyways, the customer support is really nice and helpful, It's the second time that I have Honey's assistance and I'm more than happy. She's really kind and patient with any inquiry you need.
It's my second time using this service and I'm really happy about it! Recently I had an issue with a package and Honey assistance was really helpful! Good communication and prompt response to my questions and concerns. Thank you very much!
They made good suggestions to lean on in response to our inquiries.
Thank you very much!
Kat was a pleasure to work with and very helpful. Highly recommended
Hello Steven,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service to be understanding and easy to deal with on mobile.
It's wonderful to know that Kat provided you with a pleasant and helpful experience. We strive to make interactions with our team as smooth and supportive as possible, and your feedback is a testament to our efforts.
We truly appreciate your recommendation, and we're here to assist you whenever you need. If you have any more feedback or if there's anything else we can help you with, please feel free to reach out.
Many thanks,
Aimee
Very fast and efficient. Recommend this service for everyone.
Hi Sabio,
Thanks for the 5 star reviews.
Cheers,
After some back and forth with the company, we came to an agreement that I would wait one month to see if my shipment showed up, and if not, they would refund me for the cost of my order. Unfortunately, the package didn't arrive. True to their word, they did refund me. However, they refunded me in Japanese currency and I ended up losing about $15USD in the exchange.
Additionally, because this process took so long, I was unable to reorder the same items because a number of them sold out while this situation was being resolved, which is the most disappointing part of the entire situation. If they had been more proactive and timely, they might have been able to retrieve my package, saving them the money and me the grief of this long ordeal.
I am updating my review because I believe they acted in good faith. Mistakes were made, but they did make some effort to resolve the problem, and for that I am grateful.
Hello Carlene,
We sincerely appreciate your willingness to engage in the resolution process and your acknowledgment of our efforts to address the issue.
We genuinely regret any inconvenience caused during the delay in resolving the matter, leading to the loss of some items due to stock depletion. Your feedback is invaluable, and we take it seriously. We understand the frustration of not being able to reorder the same items, and we apologize for any disappointment this may have caused.
We appreciate your understanding and patience throughout this ordeal.
Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future.
Thank you once again for your constructive feedback.
Best regards,
So far, my experience with Forward2Me has been extremely disappointing. They gave me an address to use for shipping in Japan, then they changed it without telling me. I had already shipped $300 worth of merchandise, and Forward2Me has done nothing to help me resolve the issue. Instead, I've been going back and forth between them, the shipper and the courier to try and figure out what happened to my package. The courier said that they could redirect the shipment to the correct address, but despite the fact that Forward2Me got me into this situation, they refused to help facilitate the redirect. Now my package has been delivered to the old address and I'm waiting to here back from Forward2Me, but they have not responded with any updates. I'll update my review if anything changes, but right now I'd strongly suggest staying away from this company so you don't lose money due to their poor communication and customer service.
Everything is fine, I am from Mexico and did not have a passport. I sent them an email and they told me that just my voter ID card would be enough, in addition to a statement from any government service that has your same address.Miss Honey was the one who assisted me, from the warehouse in Germany.
Hi Cesar,
Thank you for providing your feedback! We're pleased to hear that Honey was able to assist you effectively.
We appreciate your cooperation in providing alternative documentation, such as your voter ID card and a government service statement with your address, to facilitate the process in the absence of a passport.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you in the future.
Best regards,
Aimee
Great service. Regilyn works with me politely and professionally. I can say working with him is honest
Hello Mohammed,
Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a great experience working with Regilyn. Providing polite and professional service is a top priority for us, and we're glad to know that Regilyn exemplified these qualities during your interaction.
We truly appreciate your kind words and your recognition of the honesty in our service. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Aimee
Each time i need help, Aimee, Nica and the guys from warehouse are there to help me find a solution in order to make my business profitable. How? Finding solutions to lower the weight of the shipment with a proper repack in order to fit as much as possible in the shipments. Each time i requested some legal papers, e.g stamp on the commercial invoice ( even that is not mandatory in our country), they provided the papers as the custom required just to pass the custom. This is why we intend to do business with them from man-years from now because they are client oriented.
Have all a great day!
Hello Mona,
Thank you so much for your kind words and positive feedback! It's truly heartening to hear that our team, including me and Nica, and the warehouse staff, has been able to support you effectively in making your business more profitable.
We're delighted that our collaborative efforts to find innovative solutions, such as optimizing shipment weights through proper repacking, have proven beneficial for your operations. Our commitment to going the extra mile, even in matters like providing legal papers, reflects our dedication to ensuring a seamless experience for our clients.
Your recognition of our client-oriented approach is immensely appreciated. We are committed to maintaining this standard of service and look forward to continuing our partnership for many more years to come.
Wishing you continued success in your business endeavors!
Kind regards,
Aimee
I have an issue with an incorrect address written by the vendor and in one day everything was solved and the parcel was taken into my account. I appreciate that! Impressive, 5stars to Nica that solved my problem.
Hi Rui,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the initial error in the address on your parcel. We understand how crucial it is for our customers to receive their packages accurately and on time.
We're delighted to hear that Nica was able to swiftly resolve the issue and ensure that your parcel was successfully redirected to the correct address within a day.
We are committed to providing a seamless and efficient experience for our customers, and we appreciate your understanding and patience during this situation.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.
Kind regards,
Aimee
Very fast response, detailed/step-by-step instructions provided.
York house
Honey
I inquired about changing my registered email address.
Honey responded quickly just by providing the address.
Thank you.
Hello Tomonori,
Thank you for reaching out regarding your inquiry to change your registered email address. We're pleased to hear that Honey responded promptly and efficiently by providing you with the necessary information.
We understand the importance of a seamless customer experience, and we're glad we could assist you with your request.
If you have any further questions or if there's anything else we can help you with, please feel free to let us know.
Many thanks,
Aimee
When using forward2me's service for the first time, he carefully explained how to enter an invoice.
York house Aimee
Thank you very much.
I had a payment problem due to a discrepancy between the email address registered for PayPal payment and the email address registered for forward2me, so I asked them to change the email address.
It was great that you responded immediately.
Honey responded.
I was so confused with the change that has happened at forward2me, I send a mail to get more info concerning my item and this wonderful person name JANE was very clear on her explanations and quick to reply my email. Thank you so much!
Hi Gaetane,
Thanks a bunch for your kind words. I'm thrilled to hear that Jane could clear up the confusion and provide you with the info you needed swiftly.
If you ever have more questions or need assistance down the road, we're here for you. Cheers!
Many thanks,
Aimee
Hi Maen,
I'm delighted to hear that you were pleased with our customer Experience Agent, Jane! That she were able to resolve your issue promptly.
If you ever need assistance or have any more questions, please feel free to reach out to us. We're here to help!
Many thanks,
Aimee
I needed a question answered and sent if off to support. HONEY assisted brilliantly and kept a watch out on my entire delivery.
Great support service! Well done HONEY.
Hi CM,
Thank you for taking the time to share your experience with our support service! We're thrilled to hear that HONEY provided you with brilliant assistance and took care of your delivery-related questions.
Your positive feedback is greatly appreciated, and we'll make sure to convey your appreciation to HONEY. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to assist you, and we're delighted to have been of help to you!
Many thanks,
Aimee
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Majed,
We sincerely appreciate your kind words and the 5-star review! It's our pleasure to provide excellent service, and we're thrilled to hear that your experience with us was positive. If you ever have more shipments or any questions, don't hesitate to reach out. Thank you for choosing Forward2me, and we look forward to assisting you in the future.
Best regards,
Regilyn