On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.
Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)
Additionally, we never stop searching for the most comfortable and fashionable footwear from around...
Footwear etc. Reviews Summary
Footwear etc. has a rating of 4.8 stars from 1,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.
Instant Feedback
We monitor reviews for authenticity
I have been looking for a trustworthy company to purchase excellent products as well as a top notch service. Footwear knocked it out of the ballpark!
I had remembered Dansko shoes from five years ago. I decided to look for them on the website and found them even though they were not featured.
Comfortable affordable running around shoes.
Always a good experience, usually in the store but have ordered online and be very happy. Just hope these arrive in time.
I love the fact that I can order these shoes, and they arrive in a timely manner. This is the second pair I have ordered from your store, and had a great experience each time! Definitely will order again!
It was easy to order, but, I'd like to reserve my full opinion until I receive the shoes and they work as anticipated.
I accidentally ordered twice and Footwear responded immediately to my email. I had the problem fixed asap and the credit in my account the same day. Whew! Thanks!
Super easy to purchase and loved how accurate the estimate delivery was it arrived on time and had no issues
I had a very positive experience. I was looking for these boots in particular and wanted to purchase them from an independent shoe store (not Zappos, Amazon etc) and they had a competitive good price on these shoes.
I can't rate the product because it is a Christmas gift, but the order was fulfilled very quickly and it arrived on time. I definitely give Footwear Etc. 10 stars.
As long as it arrives on time, it is 5 star.
The whole process from buying through delivery was easy and without an issue. And the delivery was faster than I thought. A great experience overall. I absolutely recommend buying from them!
I just placed the order and so far so good. The shipping process is what I'm always more afraid of so this is still to be experienced.
Perfectly good experience. Got exactly what I ordered. Bad judgement on my part not to buy a pair of boots that are not returnable because even though they're the same size as the previous pair I wore, they feel too snug. Lesson learned.
Previous return policy was much more generous. Not happy that now required to return shoes within one month. Nordstrom is much easier to work with. I would have liked to know estimated delivery date before ordering but this was not provided when ordering online.
Footwear etc.'s website was easy to use and I was always kept apprised of my order's status. Delivery was quick and the product came very nicely wrapped.
My first time purchasing from Footwear Etc. and I will be a repeat customer. The buying experience was so easy & I ordered them on Thanksgiving day & they got here that Saturday after. I love fast service!
I google searched the shoes I wanted and Footwear, etc. was the only company that had them in my size. Footwear etc. had lots of positive feedback. I took a chance, and I got them in a timely manner. Company is very professional and follows up to make sure that you receive them.
Easy to find and place order. Love that they are verified and have multiple secure optional ways to pay.
It was easy to order and fast to arrive, The only problem is I ordered the wrong size. I would like to return them and reorder the correct size.
This shoe is better than new balance. The Bondi 9 is so comfortable and is true to size. I would definitely recommend this shoe and Footware, Etc. It was packaged well and arrived on time. If you're on your feet 8 plus hours this is the shoe for you!
I'm picked up at a local store the day after I ordered them! I had also forgot not use a coupon on my shoes, and contacted Customer Service via email. They replied the next day and said they would apply the discount to my purchase. Very responsive!
When I received the black shirt by mail (from a store other than "mine," it was covered with perfume. That probably means that a customer who was wearing heavy perfume tried it on...
I bought Vionic boots for the first time and it was also my first online purchase from the company. I am fully satisfied with the product and the customer service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members