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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,518 reviews

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California
1 review
0 helpful votes
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Comfortable Shoes Still Exist
October 30, 2022

Easy shopping experience. Only Site that offers W and WW including the Mfg Site. Hoping you continue to have the W and WW on your shopping site. Will continue to shop at your Location on the Webb. Thank you

Date of experience: October 29, 2022
California
1 review
0 helpful votes
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Positive experience
October 27, 2022

First time on internet, easy and timely. Shoe was too big and I easily did a return to a Footware etc. store.

Date of experience: October 27, 2022
Australia
4 reviews
0 helpful votes
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Your store is a wonderful company. So easy to order, shipping is awesome and returns are so easy! I recommend you to everyone!

Date of experience: October 21, 2022
North Carolina
2 reviews
0 helpful votes
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Good service
October 18, 2022

Good service. Dislike the fact that I have to pay for return shipping.

Date of experience: October 18, 2022
California
1 review
0 helpful votes
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Hoka
October 18, 2022

Needed these sneakers because I started having pain in my right foot, so far they feel good.

Date of experience: October 18, 2022
North Carolina
1 review
0 helpful votes
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Great experience!
October 18, 2022

Wonderful buying experience, all the way around! Will purchase again!

Date of experience: October 18, 2022
Pennsylvania
1 review
0 helpful votes
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Good
October 18, 2022

Good experience. Not really an exciting experience, found them online and sent for them. I like Naot ahoes

Date of experience: October 18, 2022
California
1 review
0 helpful votes
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Love this store
October 17, 2022

Customer service is A ++. In store or online they are great

Date of experience: October 17, 2022
Australia
4 reviews
2 helpful votes
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Fast shipping and super great service! Great collection and good prices. Very good business. It is not the first time I order goods. I am really satisfied and will order more

Date of experience: October 17, 2022
California
2 reviews
0 helpful votes
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Overall satisfied
October 15, 2022
Updated review

It stated free shipping and then charged me, so I had to cancel and repurchase because my reward caused me to fall below the requirement.

Date of experience: October 15, 2022

It stated free shipping and then charged me
October 8, 2022
Previous review

It stated free shipping and then charged me.

Date of experience: October 8, 2022
Texas
1 review
0 helpful votes
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Amazing service
October 7, 2022

I was skeptical because I've never here of this company/website. Let me tell you they highly exceeded my expectations. Super nice customer service and got my orders to me super fast! Highly recommend!

Date of experience: October 7, 2022
India
1 review
0 helpful votes
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Excellent Collection
October 7, 2022

Footwear is best for purchasing shoes. It has wide variety of shoes with different colours and reasonable price. Quality is superb and last lasting. Recommended to friends.

Date of experience: October 6, 2022
Canada
3 reviews
0 helpful votes
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Footwear etc. is the right place for Footwear store easy transaction their staff is friendly and vey helpful for finding your needs in footwear

Date of experience: October 4, 2022
Florida
1 review
0 helpful votes
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The shoe was priced just right!
October 3, 2022

Delivery was on time! The product arrived in perfect condition!

Date of experience: October 3, 2022
California
1 review
0 helpful votes
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Returned item
September 30, 2022

Great customer service, my husband wanted to try a wide size, it was too wide for him so we had to return the shoes.

Date of experience: September 30, 2022
California
1 review
0 helpful votes
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Hoka shoe
September 27, 2022

The delivery was fast and the price was reasonable. But unfortunately, the shoe was not really fixed. My heel kept coming out while walking with the shoes. So I decided to email footwear to request a return. The reply was fast. The store provided me a link for a return. Good customer service.

Date of experience: September 26, 2022
California
1 review
0 helpful votes
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Great fit
September 26, 2022

I really like these shoes. They are comfortable and did not need a break in period. I wore them to work out of the box and no issues. I have a bunion and the shoes did not rub and were comfortable while looking cute with pants or dresses.

Date of experience: September 26, 2022
California
1 review
0 helpful votes
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Too tight
September 25, 2022

First time customer hopefully everything is going to be ok. Too tight for my feet need x wide instead

Date of experience: September 25, 2022
Delaware
1 review
0 helpful votes
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Easy Ordering
September 23, 2022

There was ease of ordering and they gave you delivery notifications every step of the way.

Date of experience: September 23, 2022
North Carolina
1 review
0 helpful votes
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Happy with Service
September 23, 2022

I couldn't find this particular shoe locally, nor on any other website. They've been very popular & even the Hoka site was sold out of my size. Footwear etc. had them & got them to me with free shipping.

Date of experience: September 23, 2022