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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,516 reviews

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New York
1 review
0 helpful votes
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Easy Process
September 10, 2022

I found my shoe and was able to purchase it, nothing flashing, simple and nice.

Date of experience: September 10, 2022
Washington
1 review
0 helpful votes
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Always easy, fast service.
September 10, 2022

I easily ordered, paid and received my shoes on time.

Date of experience: September 9, 2022
California
1 review
0 helpful votes
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Bir
September 9, 2022

Was able to pick up the same day. Service was fast and was very pleased

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
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Equipment Tech
September 9, 2022

My experience was great. I had no problem finding my size of shoe in the color that I was looking for.

Date of experience: September 9, 2022
Oklahoma
1 review
0 helpful votes
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Hassle Free
September 8, 2022

I placed my order and was given updates on the status until my shoes arrived.

Very Pleased!

Date of experience: September 8, 2022
California
1 review
0 helpful votes
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Great Customer Service
September 7, 2022

Ordering was easy. They arrived very fast and in perfect condition. I was emailed a few times as follow up and assured of their full customer service if there were any problems or questions. For me, a store nearby could have been an easy, free return. All in all I am extremely satisfied with Footwear.

Date of experience: September 7, 2022
Virginia
1 review
0 helpful votes
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Great shopping experience
September 7, 2022

Loved it! Superb in every way! Definitely shopping Footwear Etc in the future!

Date of experience: September 7, 2022
Indiana
1 review
0 helpful votes
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Best store for online shoe shopping
September 6, 2022
Updated review

Always easy to find great shoes- the online and phone customer service is wonderful. I love the quick shipping and the generous time frame (30 days) to return if necessary.

Date of experience: September 6, 2022

Great selection
May 21, 2022
Previous review

Great selection

Date of experience: May 21, 2022

Easy to navigate
November 14, 2021
Previous review

Easy to navigate

Date of experience: November 14, 2021

Easy to search items
November 3, 2019
Previous review

Easy to search items

Date of experience: November 3, 2019
Massachusetts
1 review
0 helpful votes
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PFC
September 5, 2022

Easy to purchase, website said it is in stock, we will now wait.

Date of experience: September 5, 2022
California
1 review
0 helpful votes
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Satisfied
September 2, 2022

Satisfied
Need to exchange for a larger size!
Do I go to your local store or on line!
Please advise

Date of experience: September 2, 2022
North Dakota
1 review
0 helpful votes
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Footwear etc
August 31, 2022

I received my order very quickly. Quality of shoe was wonderful. I would recommend ordering from Footwear etc.

Date of experience: August 31, 2022
Australia
3 reviews
1 helpful vote
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Really good quality and reasonable prices, I was happy when my purchases have been arrived on time
Thanks!

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
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Blue shoes
August 29, 2022

Easy to find product and order. Also, glad size was available to purchase

Date of experience: August 29, 2022
California
1 review
0 helpful votes
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Delivered quickly
August 25, 2022

Such and easy and seamless ordering experience. Had also the lowest price. Great service. Received my shoes in just a few days!

Date of experience: August 25, 2022
California
1 review
0 helpful votes
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Easy to find what I was looking for and my size was available!

Date of experience: August 23, 2022
Michigan
1 review
0 helpful votes
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Good
August 22, 2022

Good job! Good job! Good job! Good job! Good job! Good job! Good job!

Date of experience: August 22, 2022
New York
2 reviews
0 helpful votes
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Great deal on Birkenstock
August 21, 2022

Good value and easy to navigate! Made the process easy

Date of experience: August 21, 2022
Maine
2 reviews
0 helpful votes
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I was able to find the Haflinger house shoes for my husband in the correct size and at a discount because I ordered black. Placing the order was easy with PayPal even though I have never ordered from this website before

Date of experience: August 19, 2022
California
1 review
0 helpful votes
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Returned due to size too big.
August 18, 2022

Sandals were too big for me. Easy return to store.

Date of experience: August 17, 2022
Michigan
1 review
0 helpful votes
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Nice footwear company
August 15, 2022

Great price, great shoe and absolutely adorable style. I loved free shipping thank you so much

Date of experience: August 15, 2022