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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,470 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,518 reviews

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California
1 review
1 helpful vote
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No comment
January 17, 2025

The clerks were very friendly and helpful, a good experience!

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Very good
December 31, 2024

The best company
Just the best for everything
That you need in your life

Date of experience: December 31, 2024
Oregon
1 review
0 helpful votes
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Have been purchasing shoes almost exclusively for 6-10 years. Footwear, Etc. prides itself in premium Customer satisfaction, so it's loyal customers choose to buy from them over & over again.

Date of experience: December 14, 2024
District of Columbia
1 review
0 helpful votes
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Nice winter boots
December 23, 2024

I like the color, comfort and warmth of these boots. There was a short break in period and now I can wear then all day comfortably. The pattern of the sole is quite shallow so I don't know how they will be in slick conditions but otherwise I think they will be nice boots for the winter.

Date of experience: December 12, 2024
Virginia
1 review
0 helpful votes
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Exactly as featured
December 20, 2024

Fast shipping, great updates on order, all the way to my door. Will be a return customer.

Date of experience: December 9, 2024
California
1 review
0 helpful votes
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Excellent
December 15, 2024

I thought everything was great and easy with no problems ordering my item it was delivered with problem eighter.

Date of experience: December 5, 2024
Illinois
1 review
0 helpful votes
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Customer Service is A+
November 15, 2024

I live in Midwest and have been looking at these shoes all summee. I currently have a pair i bought locally in March. The store I bought them no longer has this style. I wanted another pair because they fit so well. I found them on line at Footwear who i never heard of, I called in order and had the absolute nicest customer service person who explained Footwear is a west coast company and confirmed they had my shoes and I could return them if they did not fit. Shoes came on time and they were perfect. It was so nice to talk to som

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Pikolinos
November 6, 2024

Arrived in 2 days. A week before expected. 100% satisfied with the product, price and efficient delivery.

Date of experience: October 27, 2024
California
1 review
0 helpful votes
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Good Deal
October 17, 2024

Very easy to navigate and check out.
I only wish there were more shoes of my style to choose from. H

Date of experience: October 7, 2024
Texas
1 review
0 helpful votes
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Good product for the price!
October 13, 2024

Everything went off without the slightest hitch. Will order from Footwear again!

Date of experience: October 3, 2024
California
1 review
0 helpful votes
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Great!
September 26, 2024

Gabby in customer service is very knowledgeable and helpful. She solved my issue.

Date of experience: September 16, 2024
Pennsylvania
1 review
0 helpful votes
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Great company
September 26, 2024

Good price, quick delivery and I LOVE my shoe! These were recommended for trail walking and a wide toe box. I love them.

Date of experience: September 16, 2024
California
1 review
0 helpful votes
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Great
September 21, 2024
Updated review

All went well this is second pair for me in a different color. These sandals are very comfortable.

Date of experience: September 11, 2024

Like the search engine for specific shoe type and sizes
April 10, 2022
Previous review

Like the search engine for specific shoe type and sizes

Date of experience: April 10, 2022
California
2 reviews
0 helpful votes
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Appreciated the customer service
September 16, 2024

Checked again to see if the color and size were available, and found it!

Date of experience: September 6, 2024
Maryland
1 review
0 helpful votes
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Comfortable Atrex Shoes
September 12, 2024

Very good! Just ordered for the first time. I am very pleased with the service from Footwear Etc. Highly recommend!

Date of experience: September 2, 2024
Texas
1 review
0 helpful votes
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New balance
September 11, 2024

The shoes are not 860s but upon removing the elastic from the tung the shoes became very comfortable

Date of experience: August 31, 2024
California
2 reviews
0 helpful votes
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I love fit flops but I need half sizes.
September 5, 2024

My on line ordering process went smoothly but delivery is always difficult due to Footwear not delivering to a PO Box.

Date of experience: August 26, 2024
Wisconsin
4 reviews
0 helpful votes
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Very polite company
August 25, 2024

I hunted high and low for this shoe and finally found it here, half a size smaller than I normally wear--but that's only 1/8 of an inch. Good PF support. Good ease for bunions. Very cute.

Date of experience: August 15, 2024
California
1 review
0 helpful votes
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This is my go to shoe shop for quality and comfort. They carry a good selection of different label shoes and all are quality. Some shoe designers fit my feet better than others. I really like Naot and Vionic and can count on a good fit and comfort walking.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Great sneakers
July 26, 2024

So stylish and yet great for walking. Love the zipper feature

Date of experience: July 15, 2024