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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
124
value
563
shipping
563
returns
2
quality
572
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10,518 reviews

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Texas
1 review
0 helpful votes
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Great selection, great servuce
March 26, 2025

I went on website which had many selections. I chose one which is not readily available in my area. The shoes arrived in just a few days, even earlier than I was expecting. Shoes are great, right size, right color!

Date of experience: March 16, 2025
California
1 review
0 helpful votes
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Great customer service
March 24, 2025

I called and received excellent customer service and the shoes arrived within one week. Thank you!

Date of experience: February 28, 2025
Idaho
1 review
0 helpful votes
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Beautiful and comfortable
March 24, 2025

These shoes are very comfortable and provide good arch support. The bonus is that they are actually a cute pair of shoes:)
They do run a half size too big, so order down.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Love my Hokas
March 22, 2025

I love this brand of shoes. I hope they come in other colors like black and white. I hope the Bondi 7s never go away and please have them bring them back in black and white.

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Best Shoe Store
March 20, 2025

I buy most of my shoes here.Great selection and very helpful staff. This last order I placed online and received it quickly. Returns are easy, if needed.

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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Great
March 17, 2025

Great, I picked up my order directly from the store.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Joyce
March 17, 2025

I ordered a pair of sandals and boots. The sandals were great. I was not happy with the look of the boots so i went to the LG store to see if I liked something better. I found to styles that I was interested in trying. They were ordered and I was called when they came in. I chose one and returned the original. The whole experience was very easy and everyone was very accomodating. I would order again on line with no fear of being stuck with something I wasn't completely satisfied with.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Great store to work with
March 17, 2025

Good selection, helpful, knowledgeable staff. Always fun to come to this store, and they are happy to order for you.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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March 17, 2025

The website is easy to navigate and delivery was fast fast fast. I appreciate that there's no charge for shipping and it would be easy to make a return if need be..

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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March 17, 2025

Ordered these online. They arrive on time. I wear them all the time I am at home.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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March 17, 2025

Great customer service and nice selection of quality footwear.

Date of experience: March 7, 2025
Japan
1 review
0 helpful votes
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March 17, 2025

Love the store and products. I went to the store looking for shoes and inserts to help with my plantar fasciitis issues for a trip with a lot of walking.

Date of experience: March 7, 2025
Mexico
1 review
0 helpful votes
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March 17, 2025

I tried another, less expensive Footwear insert, and it just wasn't as comfortable as this one - the customer service team was super helpful in coordinating a return and refund so I could get the exact support I needed.

Date of experience: March 6, 2025
California
1 review
0 helpful votes
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Nice comfortable jacket
March 16, 2025

Material and cut is very nice. Casual work to evening wear transition - good choice

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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Ordered shoes and they came in a reasonable amount of time.

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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This my second pair of Regarde le Ciel boots. They are excellent quality, soft beautiful leather & are very comfortable the minute I put them on. I might be getting a 3rd pair!

Date of experience: March 5, 2025
California
1 review
0 helpful votes
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Super feet insoles
March 14, 2025

First time wearing these insert. I have noticed a difference in my morning walks. 👍🏻🙏🏽 Thank you!

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Cushy
March 14, 2025

Comfortable and fun, slippers are great. Thank you!

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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Comfortable walking and Dress Shoes
March 14, 2025
Updated review

I buy online from Footwear Etc for many of my shoes. The company is very dependable and there is never a problem in returning. The shoes they carry not all stores carry and they have a wide variety of walking shoes along with dress shoes that are comfortable and stable for walking. I highly recommend this company.

Date of experience: March 4, 2025

The shoes I buy from Footwear are always very comfortable
March 11, 2024
Previous review

The shoes I buy from Footwear are always very comfortable.

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Good choice
March 14, 2025

I have worn these orthotics before and had trouble finding my size. Footwear etc. has good value products and quick shipping.
I will purchase from them again.

Date of experience: March 4, 2025