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Footwear etc.

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Thank you for your interest in Footwear etc. Our headquarters is located in California, and we're now celebrating over 30 years of great customer service. We're a family run business, which started as one store, but has grown to 11 locations along with our online store. Simply stated, we're old fashioned when it comes to the way we treat our customers. We pride ourselves on making people happy.

Why should you shop with us? In addition to our great customer service, we carry what we feel are the best products in footwear today. If it's uncomfortable, we simply don't sell it. You'll also talk to real people when you call in. Each staff member is trained, friendly and solution-oriented. In addition to comfort, we focus on remedying common problems in the feet and legs. (Check out our great selection on these types of products, and feel free to ask us what style we recommend just for you.)

Additionally, we never stop searching for the most comfortable and fashionable footwear from around...


footwearetc.com
Founded in 1986
San Jose, California, United States
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Footwear etc. Reviews Summary

Footwear etc. has a rating of 4.8 stars from 1,459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Footwear etc. most frequently mention customer service, fast delivery and timely manner. Footwear etc. ranks 10th among Shoes sites.

service
122
value
563
shipping
563
returns
2
quality
572
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10,514 reviews

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California
1 review
0 helpful votes
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Love Footwear, Etc
June 16, 2024

Footwear, Etc. provides such a variety of shoes! It is great to know there's one source to go to to find shoes with a great fit that help alleviate pain and discomfort

Date of experience: June 5, 2024
Tennessee
1 review
0 helpful votes
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Gift purchase
June 16, 2024

Efficient. No store near me, easy to order on line. Timely delivery.

Date of experience: June 5, 2024
Georgia
1 review
0 helpful votes
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Aetrex shoes
June 14, 2024

Quality product at a fabulous sale price, delivered on time

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
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Seamless
June 13, 2024

Great easy site to navigate and user friendly. Will recommend to others that are seeking hard to find shoes that may be sold out or unavailable on other sites. Love all the way from New Jersey!

Date of experience: June 3, 2024
Idaho
1 review
0 helpful votes
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Happy customer
June 13, 2024
Updated review

The web site is user-friendly. I received the exact items I ordered in perfect condition in a very timely manner.

Date of experience: June 3, 2024

Thanks for your good service
January 27, 2024
Previous review

Thanks for your good service

Date of experience: January 27, 2024
Texas
1 review
0 helpful votes
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Business and service are outstanding would highly recommend

Date of experience: June 3, 2024
Georgia
1 review
0 helpful votes
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Pretty good!
June 13, 2024

I received my product very quickly and the shopping experience was pretty good.

Date of experience: June 3, 2024
Oregon
1 review
0 helpful votes
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Wish you were in Oregon!
June 13, 2024

I have never seen such a variety in a catalog and amazing sale prices. I wish the stores were in Oregon as well as California. It was a totally painless purchase with great follow up and service. Thank you for the little touches like a hand signed note in the box.

Date of experience: June 3, 2024
Colorado
1 review
0 helpful votes
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Fast shipping
June 13, 2024

Very satisfied - shipped quickly and kept me updated on progress

Date of experience: June 3, 2024
District of Columbia
1 review
0 helpful votes
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Love my Taos sandals
June 13, 2024

I ordered a size 7 wide sandal and they fit perfectly- very comfortable! Look forward to vacationing with them!

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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I am glad i found my size. However, once I tried the shoes, I realized that they are one size too big.

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Great Shoes
June 8, 2024

Best fit I have found in a while. I needed walking shoes that supported aging feet. These work!

Date of experience: May 29, 2024
California
1 review
0 helpful votes
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Shoes
June 7, 2024

Very nice customer service rep helped me log in and connect my email with my phone number.

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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I have had good experience with the quality of shoes I have purchased from Footwear etc. The best part of shopping at the Encinitas store is the extraordinary customer service. In particular, Tara, has been friendly, attentive, and efficient in every interaction I have had with her. While I might be able to buy shoes online, Tara's professionalism and her help keep me coming back to this store.

Date of experience: May 25, 2024
California
1 review
0 helpful votes
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Not what they used to be
June 2, 2024
Updated review

Footwear ect was my go to shoe store in Northern California but my experience at the Encinitas store has been less than stellar. I once stood by the counter waiting to pay while the manager trained a new employee. From what I heard she doesn't treat her workers very well and wouldn't it be a better learning experience to actually demonstrate how a customer should be treated by ringing up my order? I could have walked out but I had invested time to find the right shoes and didn't want to start over. If you want to have customers shouldn't you stop what you are doing and pay attention to the customer or at least acknowledge that I am here. I will only order online now.

Date of experience: May 23, 2024

My favorite shoe store
January 31, 2020
Previous review

My favorite shoe store.

Date of experience: January 1, 2020
Texas
1 review
1 helpful vote
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Hoka
June 2, 2024

Product is awesome, timing took to long, we needed them in three days, there were no options for military or senior discounts, didn't have black top and white bottom is what I really really needed.

Date of experience: May 23, 2024
Indiana
1 review
0 helpful votes
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Mary Jane womans shoe
May 30, 2024

Very attractive and comfortable. The shoe is very feminine which I like very much! Not bulky but beautiful. I get many complements every time I wear them. I have many pairs just like them.

Date of experience: May 20, 2024
New York
1 review
0 helpful votes
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Positive experience
May 27, 2024

Positive experience with my first purchase from Footwear Etc. Shoes matched the description. Good communication via text and emails on order progress up to delivery. Will recommend this vendor.

Date of experience: May 16, 2024
California
1 review
1 helpful vote
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Product not at local Footwear Etc. store
May 23, 2024
Updated review

I wanted to purchase more MarcMarcs socks. I checked the Footwear Etc. website and saw they were available. I went to my local Footwear Etc. store and they were not in inventory. I was told they had all been moved to another store. I then ordered them online and had to pay shipping charges and I could not use my coupon for online purchases for non-sale items. The product did arrive quickly once I figured out I needed to purchase them online. Would suggest noting on your website which products are really only available online. This would save time and trouble.

Date of experience: May 13, 2024

Suggest adding Paypal as a payment option
April 10, 2020
Previous review

Suggest adding Paypal as a payment option. Very easy from customer perspective

Date of experience: April 10, 2020
Pennsylvania
1 review
0 helpful votes
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A rare find in this economy
May 22, 2024

Footwear etc followed my order from start to finish and made sure I was satisfied with my order.

Date of experience: May 12, 2024