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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Kudos to team... Delievered on time in such a bad weather... Person who delievered was completely wet but still he delivered on perfect time and to perfect person... Very happy with your service.
I'm a repeat customer because I was so happy with the first order. My wife was absolutely thrilled, and the truth is that each flower arrangement I've ordered has been absolutely gorgeous. Very good quality and highly recommended
Had tried few times and was always happy and satisfactory on the services and similarly the guests who received was also surprised and pleased
We live abroad far from loved ones but FNP always help to send love to loved ones on time and has a good customer support.
My wife and I have visited the website of Ferns N Petals several times over the past year to send cakes, flowers, gifts to our loved ones and I was not disappointed at all! A great collection to choose from, serious value for money and prompt and one-time delivery - once you try Ferns N Petals, you wouldn't choose another. Honestly I'm surfing the website right now cause I want to send something special to my wife. And I'm sure Ferns N Petals will give me the best ideas!
It was a great gift. Third time using the site. Flowers could be better though. That said customer service was excellent. I was aware where my parcel is at every step. Promptly after delivery I got the text along with the snap of delivered items, which I found quite unique customer service compared to other online sites! Thanks
High quality products
Pictures on website are the same getting delivered and always on time. I have been ordering for months and will keep coming back for more.
It was far better way of representation than actual picture on the site. Thanks a lot for this elegant delivery.
I usually order flowers for my loved ones, and cakes and chocolates occasionally.
FnP has always delivered on time and the quality of the flowers have been good.
I have been a customer for about 4 years now, and each birthday, mother's day, father's day and anniversary has been made special, thanks to FnP.
I normally refrain from ordering sweets, dry fruits and other edible items; normally I would like to choose such things personally. Nothing against FnP though.
I use to send flowers and cakes to all my relatives on birthday s during last few years.
This time my usual agency responded as they have no service to a particular place, I approached the co. I found ferns and petals did an excellent job and the quality of supply was also good.
Good work done pic printed was very nicely done overall very good experience... just go for more
I am thrilled on using this site. Its my first time using it. But it satisfy your needs. I hope my refund get back soon too as I was charged twice for it. I trust this site for future celebrations.
They just promise timely delivery but that is not the case i ordered a personalised gift with one day delivery and the product was delivered after four days
On time, delicious and filled with happiness.
I was surprised at the promptness even though I ordered at the 11th hour.
It was my sister's birthday while i was out of town. But i was still able to deliver her a pleasant gift. Thanks for Ferns N Petals for their unique services.
And, although I planned it pretty late in the day, the gift was deliver on the same day. Appreciable speed of delivery.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members