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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I am from USA and ordered flowers for my niece. I had to tell the communication was on point. I did not have to track anything. As promised they were delivered on time. This is the best site I could have used with no issues. Thanks so much!
Very satisfied with the experience. Sent Roses and cake to my brother in Atlanta ( l live in Mumbai). Was delivered on time.
F&P always helps in providing the best at the right time. Thank you team for great service. Even though our dear ones are far, you help in bringing us near. Thank you once again.
Satisfactory delivery, packaging, quality goods and gifts for birthday, marriage and other occasions, can be gifted to friends, relatives
This is really a very trusted gifting site in this world of so many fraudsters. By practically observing their service I can confidently suggest everyone to go with this site as it has fulfilled my requirement in the best possible way. Don't depend much upon the bad ratings in internet, me too was very much worried after seeing that but when I observe it practically it was more than my expectations. Their communications to delivery everything was so much satisfactory.
Easy to navigate, great options, timely delivery, and timely updates... I am delighted with my first experience at FnP. Ordered personalised gifts for my team and they were surprised and loved the quality... Will keep coming back to you guys again Team FnP... Kudos and keep up the great work...
Absolutely lovely website, choosing the perfect cake was easy and the delivery was on time, love the way they provide feed back about your order. It was a surprise gift for my friend.
I wish I had a negative star to rate this company.
I raised concern towards one of the order i places in high priority still these ppl haven't delivered it today and I was highly disappointed with their false update on telling that the order has been delivered but actually it wasn't. There is no proof from them saying it's has been delivered also. They promised me to deliver the product by today but they dint. I was sick and tired of calling them for several times. I will make sure I won't order any products from fnp here. People please be aware of such kind of false update and stop ordering from fnp. Worst customer services ever. Liars that's also I can say. Never ever buy from this site and they won't give any resolution back for such stealing issues. As you can see there is no sign from the recipients in the photo proof.
Fast service great product very good follow up and reminders. Good after sales. Freshness of the flowers and cakes. Service to remote locations
Ref order no: *******401.
I had placed my order for 14th Feb. My order was not delivered. I called your contact centre, spoke to Mr. Mukesh.
It was not delivered as it was too busy, so why has my money not been refunded. Not only that no one has the courtesy to call me. Unbelievable. I will never recommend this site again. I will never use it
Timely delivery, quality product. I'm very happy with the customer care support team. It was a surprise gift for my Ma'am's birthday. She's so happy with the gift which is exactly shown in the website. Thank you very much!
Lovely product and Perfect timing. Highly recommended. 5 / 5 for product quality & delivery. Easy to access.
I used this app for the first time and I ordered a cake for my younger brother's birthday.
Actually the cake that was delivered was in a melted condition but the taste was good. I really felt bad for this so I contacted the customer service for this and was happy to see that they responded very quickly and they revert the cake.
So happy to share this experience and satisfied with the app.
I got very good result from ferns & petals and I think it's really appreciable. I ordered 2 times from here and it's just amazing. I personally suggest everyone, do send love to your close ones cross the world from ferns & petals.
Product quality very good & exactly same as displayed. It saves time and no confusion in selection of products.
I ordered flowers and a cake for my mother who lives in Guwahati, Assam (India) around 1 am (her time) on her birthday, from Houston, USA. She received them early in the afternoon! This is the first time I have been able to send fresh flowers to Assam from the USA and I am thrilled! You made my day. Thank you!
Excellent service and very helpful and would definitely use this company again. Also the hamper was fresh and gift wrapped nicely and the receiver was so happy.
The product was delivered on time. The quality was very good and met our expectations and were worth of money.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members