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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Do not expect the gifts to reach to the person you want to have it on time... the deliveries are delayed without any intimation to you to have a alternate plan... highly disappointing experience... not recommended
I ordered a cake for my sister in law and they ordered it on the day I wanted. With the current tough time, I absolutely understand the delay as long as the product is delivered. The delivery guy was very nice. A big thank you to him for his service and stepping out during such time to provide us with happiness. God Bless Him! Thank you FNP for your service
Amidst lockdown challenges fnp delivered my order for my parents's 50th anniversary promptly. Customer follow up was excellent. They reassured me ahead that the order will be executed. Their response to my queries was very fast. Hats off to the team. Thank you Ferns N Petals team.
I had ordered a cake yesterday to be delivered to sec 93B Noida. But to my disappointment it was not delivered. I've contacted them so many times since yesterday. But they've not responded. Now I'm forced to believe that they're not doing their job well.
The most unprofessional up service there has ever been. My order was supposed to be delivered today and after asking they said that the order will not be delivered.
I ordered a month before...
Over that, they said that I will get a coupon instead of my money. Look at the unprofessional method of these guys.
Who says order is cancelled on the day of delivery after ordering a month before
Whenever I have some special orders to be placed for the most Special ones of my Life. I only have one thought - to make it Special with FNP. I am always happy with the kind of delivery process they have. They have THE BEST CAKE... THE BEST ORDERING PROCESS. THE BEST CUSTOMER SERVICE. And THE BEST DELIVERY SYSTEM. They are so much PERFECT. And amidst of any crisis situation, especially during this Corona panademic, they are always there to keep you happy and delighted. Thank you so much for all your efforts. Keep up the GOOD WORK. Wish you the Best of Everything.
My order is already late for a week from the expected date given for the delivery.
The one which has delivered is partly missing my table top quote is not delivered yet which u guys are showing in app is delivered (May i ask to whom you've delivered bcoz the concern person haven't received it yet).
The name i asked to write on pen and dairy is also wrong. Please don't give false hope to the customer is it is not possible for you to deliver. WORST EXPERIENCE EVER...
Everyone please do not do business with ferns and petal they are very unprofessional and misleading. They not only did ship my mother's day gift on time... if they don't have something in stock they will take it upon themselves to replace it without your consent... and the shipping takes a week... it is not delivered on the promised date. THEY WONT REFUND UR MONEY... STAY AWAY FROM THIS BUSINESS.
Fake good reviews posted by themselves to create a business. It will show you ready for delivery but will not deliver and the number online will not be connected after you place an order- you just have to email them and wait for there email after a delay in delivery stating SORRY FOR DELAY DUE TO COVID_19. When you know you will not be able to deliver then why you show online the same and took payment - I THINK TO EARN INTEREST - I want compensation for spoiling my occasion - or else I will answer to all your customer's review with good reasons
I ordered 2 cakes. One was delivered and the other status was updated as delivered. Unable to reach them on phone and no response on tickets. Worst customer service. Order no *******
Awosem cake it tastes really amazing, thank u FNP for making our day even more special. The cake was as same as I expected
I was very impressed with the range of products on offer on the Ferns n Petals website. I ordered a bouquet and chocolates to be delivered during these trying COVID 19 times and was impressed with the quality of the flowers that were delivered. The flowers were fresh and the arrangement was very similar to the one that I had chosen online. Communication was good and I was informed about the progress of my order every step of the way. Thank you Ferns n Petals! Continue to maintain those high standards!
The team is very committed and delivers on time what they promise. I ordered cake for my mom on mother's day and it was delivered well in time during lockdown in 2020. I m much thankful to the team for delivering cake to my mom in these unprecedented times. Great job. You guys bring smiles to people's faces around the world. Keep up the good work
Without doubt the single worst online experience I have ever had - charged $358 for flowers that look nothing like the website and are wilting.
Buyer beware - awful experience
Photos are advertised and what was received.
I wont recommend ferns n petals for any of my friends. Even i will ask my friends not to buy anything from fnp. Worst worst
I live abroad but I never miss a chance to send cakes, rakhi and gifts to my loved one's on any special occasion. Thank you ferns n petals for being a helping hand in spreading happiness
The app was very smooth it gave me exactly what I asked for. The guitarist which I had was on time and he really had a lovely voice. I don't even have to track my order they did it all. Thank you ferns n petals.
Amazing and emotional.
Ram is very nice and humble.
It was very emotional.
Thanks to FnP and Ram for making it special even in covid lockdown
Received the products ordered plus a small gift. Arrived quicker than I expected. I am happy to know I can get these products in Canada.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members