Ferns N Petals (FNP)Reviews 2,883

On the occasion of fathers days I have ordered cake for my father well in advance. Even paid 100/- for delivery, didnt opted for free delivery. SO that they deliver cake on time and I could make my father happy.
As he is stuck alone due to lockdown.
This stupid site didnt delivered cake yet marked it as delivered ( while the slot was 6:00 AM to 15:00). There is no customer care service. One lady who picked by the call pretended she cant hear me only when start telling my complaint, otherwise she was able to hear. And cut the call. This site spoiled my fathers day. I will make sure I inform everyone i know about their unprofessional behavior. Will encourage people never to use fernsn petals

Customer service is extremely rude and unhelpful, they give wrong information and try to blame you for their mistakes instead of making it up.

I asked them for the availability On whatsapp before placing my order and they confirmed, later on I see that they had delivered another item because the one I ordered was out of stock! They first denied until I sent them a photo, they then apologized and said we will deliver the one you ordered tomorrow, which didn't mean much as it was for a birthday. The next day they said the item is out for delivery and they never delivered it!
It got delivered 2 days after the birthday after several followups on whatsapp and through social media.
Very unprofessional I don't recommend them to anyone for anything, there are many competitors in the market now that you can buy flowers and chocolates from.

Two comments:
1) I called the customer service number 3 times at different timings of the day to make an adjustment on the order before it was released but I haven't managed to reach them. The worst part is that they don't call back although you call them at a mobile number so they see who has called.
2) Once they finally picked up, they don't even acknowledge that its a mistake that they don't pick up.
3) Obviously my order has been dispatched without the adjustment as they haven't picked up the phone.
Poor service
I won't use them again

This is my first order with ferns and petals and after much research, I ended up ordering flowers for a death anniversary. I was particular to send good and fresh flowers, with COVID in the city I had to pick and decide a place. They did a great job. It looked exactly like my selection from online I had ordered red and white roses in black cardboard box. I am pleased with their service in COVID times. I highly recommend this store.

Due to this lockdown, I thought of gifting my SO something and this website sure saved the day!
The site is smooth and functions well. I actually gave them the wrong address (it was my first time ordering so I didn't knew). I reached out to them and just after 5 minutes my query was resolved! They delivered the product on time with no hassle. I ordered a cake and it was delicious! Thank you FnP. I will definitely be using this site again.

Ordered gift and it was to be delivered on 13-Jun, still not received and when tracked its still in transit. Very disappointed, and customer service is providing a copy paste reply. At the least they could provide some explanation of current status instead of copy paste.
This online site is for special occasions, so delivery date matters most. But it looks like they are interested only till we make our orders with out concerning about delivery date.
And surprisingly when checked reviews, negative review are more than positive review. I should have gone through reviews before i made this order.

I am a customer with FNP for past 4 years and I have to say that each time when i order a gift, they impressed me with the quality of work and a wide range of products to select from. Each year I ll gift my dad, mom and sister for their birthdays and anniversaries. I ll continue to use FNP.