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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Thank you so much for the worst ever service provider "Ferns N Petals". I have ordered something on "Ferns N Petals" and they didn't even delivered on time and its for an occasional gift. After 9 days of ordering I didn't even get any revert from Ferns N Petals. Finally the irresponsible team said the product is not available after 9 days. I called again and asked me to connect me to any superior the team didn't even did that. So, guys please don't buy anything from "Ferns N Petals". Its waste of money for on time deliver. I strongly recommend to go ahead with some other platform which is much better than this "Ferns N Petals". I'm attaching pictures for the proof.
The payment process was so easy
And fast delivery
Thnks for u d safe service during lockdown.
Just loved it.
It was my first shopping from Ferns and petals... And i like it very much... fast service and nice products. Thanks
1. Thank you ferns n petals for such sumptuous cakes.
2. Both quality and quantity were adequate.
3. Would highly recommend for everyone.
Excellent service, design of the cake was exactly the same as displayed on the website while placing the order and quality was worth it.
I placed order for an customised pen. Pen box came with scratches and pen finishing is not satisfactory. But placing order. Options for gifts and delivery was very prompt and very smooth. Would purchase more like fresh flowers. But worried about quality of items like pen..
Very fast delivery with quality. I ordered cake with chocolates for my parents wedding anniversary. I ordered at 6.30 pm from delhi and fresh n tasty cake was delivered within 3 hours.
Order and sit back. Your service is taken care without any delay, no botheration absolutely. Peaceful and Content with the commitment they undertake. Great. Good job. Wishing you more success for your team work.
I ordered flowers for my family and they were delivered in good state and delivery was well coordinated.
I have ordered walnut cake and they have brought me something else. Too pricey, and the delivery didnt happen as per the schedule. I have to follow up 10 times and finally cake reached late afternoon. This is not a good site for cake delivery as originally it seems to be selling plants and how they turned into Cake no idea! I would have better gone to a nearby store and have bought. The bread in the cake was old and smelling bad. I would strictly not recommend this to anyone especially during this covid, we cant compromise on the health. I felt bad after receiving this which is not the one ordered. I would not even give one star
I was worried initially for quality of the cake due to some negative reviews on different websites. As reported by the person who received the cake, quality, outlook were better than expectation. Hope FNP will keep it up for the satisfaction of there customers.
I had placed my order a week before and it was delivered on time. Good job. Did not face any problem in online payment. I am satisfied with the standard of service ferns n petals has provided.
I love everything about Ferns and Petals. The best brand for quality gift product and services. Ferns and Petals is Uniquely impressive.
The cake's taste and quality was upto the mark and enjoyed a lot by all. Thanka a lot for u r excellent service in every way and making the day of birthday boy
Service is very good, ferns n petals products are very good, which we generally don't get anywhere. It's service and delivery also also very good, it is safe and order can be placed very easily.
Received such bad flowers, completely drying out. Withered away within a few hours only. Not going to order again. Plus the customer service is not ready to accept the fact.
The service and quality is wonderful. I can't wish any better than this. Easy process. Once, I was having a difficulty during the payment process, this site's people actually called and guide me through till end. I was so shocked as I live in US, so didn't expect that they'll help me through this. But I am pretty impressed with ferns and petals. And I would highly recommend this to everyone who is looking for ways to make someone feel special while being away. This is my go to site to send any cake or gift to my loved ones. Thankyou so much guys.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members