Ferns N Petals (FNP)Reviews 2,883

Looks like a fraud company. I am not sure if they have any real company rather than just web site and call center guys. I have given a order( Order no. *******) and from last 3 weeks they are simply giving some reasons for delayed. Till date I have to received my order.

It there any way to raise a customer/police complain about them?

They will charge as per the product shown online but will deliver whatever they want and also they have done partial delivery against full payment. When raised a query the ticket generated are closed by themselves without users concern and that too without any solution.

Order No. ******* delivery date 22.07.2020.
I ordered for Graceful Mixed Flower Vase, couple of days ago to be delivered between 8am and 9pm.

The order was a mix of Lilly, Orchids, Carnations and Roses, all of my mother's favourite flowers.

Everything about the order was very disappointing.

(1) The delivery was set between 8am and 9pm, but there was no intimation on delay and when I raised a ticket for the delay the flowers were delivered by 10:40pm

(2) The Lilly was broken with petals missing the Orchids were miserable to be precise they were not 3 stalks of Orchids as showing on the site but 3 miserable torn and damaged Orchids (3) the carnations were not fresh at all (4) roses were old and withered

(5) the glass vase described as square 4x4 was replaced with a normal drinking water glass.

It was a terrible arrangement to say the least.

I understand the present situation but if ferns and petals is charging a price for the specified flowers they them ought to deliver, if they can't they should have the decency and obligation to inform the customer of unavailability and provide alternative options not just deliver damaged and withered flowers.

I feel so sad because this arrangement was to Thank my mum and she just looked at the arrangement and made a very displeased face.

I raised a ticket to ferns n petals with my dissatisfaction hoping to receive a favourable response or at least compensate for the bad quality or the flowers or provide a discount or replace the flower vase, but they are refusing to take responsibility for the damaged and quality of the flowers which is very frustrating.

I would like to give a zero rating. Unfortunately rating of "1" is the least here. I placed my order on 16th July to deliver a cake for birthday celebration on July 23rd( Order ID: ******* Sub order ID: *******502) Expected delivery date was July 23rd. Ofcourse one wants to cut cake on their birthday. Not somebody else's. But this pathetic service has still not delivered the cake! It's been already 3 days past the due date. It is even more disgusting to see same type of replies from customer care for my queries -" it will be delivered shortly". They claim " on time delivery, every time". But they failed at my first order itself. I would not recommend them to anybody.

Worst experience ever, they charged extra money for one delivery but I didn't get my order after next day also. They even didn't share the delivery boy number, I got the message from delivery person that your address is wrong how can I believe that delivery is happend bcoz I didn't received any call and message from their side and they even didn't cancel my order. I will never recommend this site to anyone. Worst services you are providing..

I ordered a rakhi and a box of chocolates for delivery to Ireland. It cost GBP 50. I cancelled on the same day as the rakhi was to be delivered 6 days later. Ferns and Petals kept refusing to cancel the order. Apparently there systems dont work. So basically there systems work perfectly when they send you multiple payment links and reminders if you leave something in your basket, but if you actually need something from them - ie customer service that is completely a reasonable request - they fail. What a useless website. No wonder Amazon keeps taking away their customers